{"id":70932,"date":"2021-03-16T18:52:33","date_gmt":"2021-03-16T18:52:33","guid":{"rendered":"https:\/\/onedesk.com\/fusionar-tickets-y-otros-elementos-en-un-escritorio\/"},"modified":"2021-03-16T18:52:45","modified_gmt":"2021-03-16T18:52:45","slug":"fusionar-tickets-y-otros-elementos-en-un-escritorio","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/fusionar-tickets-y-otros-elementos-en-un-escritorio\/","title":{"rendered":"Fusionar tickets (y otros elementos) en OneDesk"},"content":{"rendered":"

La actualizaci\u00f3n de agosto de OneDesk est\u00e1 disponible y tiene algunas caracter\u00edsticas nuevas y emocionantes que ha estado solicitando. Esta publicaci\u00f3n cubre una de esas caracter\u00edsticas: Fusionar tickets.<\/p>\n

Fusi\u00f3n de entradas<\/h3>\n

Ahora puede seleccionar uno o m\u00e1s tickets (u otro tipo de art\u00edculo) y fusionarlos en otro ticket. Esto funciona de la siguiente manera.<\/p>\n

    \n
  1. Los tickets que se fusionar\u00e1n se pueden cerrar, establecer al 100% y vincular al ticket que se fusionar\u00e1.<\/li>\n
  2. El ticket que se fusiona se puede actualizar con: descripciones, archivos adjuntos, conversaciones existentes.<\/li>\n
  3. Se pueden publicar nuevos mensajes en los elementos para que los solicitantes y los usuarios sepan que su ticket se ha fusionado<\/li>\n<\/ol>\n

    Para utilizar esta funci\u00f3n, seleccione uno o m\u00e1s tickets y seleccione “Fusionar elemento (s)” en el men\u00fa de acciones.
    \n\"merge<\/p>\n

    A continuaci\u00f3n, se le presentar\u00e1 la ventana emergente “Fusionar elementos” donde puede elegir las opciones que le gustar\u00eda utilizar para su fusi\u00f3n.<\/p>\n

    \"merge<\/p>\n

    En el Elementos que se fusionar\u00e1n<\/strong> secci\u00f3n, usted elige los cambios que le gustar\u00eda aplicar a sus boletos seleccionados:<\/p>\n

      \n
    • El nuevo estado-estado<\/li>\n
    • El nuevo% completo<\/li>\n
    • Si desea publicar una conversaci\u00f3n sobre las entradas<\/li>\n
    • Si desea vincular estos elementos al “elemento que se fusiona en”<\/li>\n<\/ul>\n

      En el Elemento que se fusiona en<\/strong> secci\u00f3n, selecciona el elemento de destino y los cambios que le gustar\u00eda realizar.<\/p>\n

        \n
      • Seleccione el art\u00edculo<\/li>\n
      • Si desea copiar archivos adjuntos y descripciones<\/li>\n
      • Si desea mover las conversaciones existentes al elemento de destino<\/li>\n
      • Si desea publicar una nueva conversaci\u00f3n sobre el tema.<\/li>\n<\/ul>\n

        Tenga en cuenta que los solicitantes y seguidores siempre se copian en el elemento de destino (o de lo contrario, \u00bfcu\u00e1l ser\u00eda el objetivo de la fusi\u00f3n?).<\/p>\n

        Algunas recomendaciones y comentarios<\/strong><\/p>\n

          \n
        • Los valores predeterminados son buenos. Te recomiendo que los pruebes antes de cambiarlos.<\/li>\n
        • OneDesk recuerda c\u00f3mo se fusion\u00f3 por \u00faltima vez, por lo que si realiza cambios aqu\u00ed, no es necesario que lo vuelva a cambiar cada vez.<\/li>\n
        • La “Respuesta del cliente” publicada se enviar\u00e1 a sus clientes y les informar\u00e1 que su ticket se fusion\u00f3.<\/li>\n
        • Cuando vincule el ticket, se encontrar\u00e1 en la ventana emergente “elementos vinculados” que se encuentra en el panel de detalles del elemento, tanto para los elementos que se fusionan como para el elemento en el que se fusionan.<\/li>\n
        • Es posible que copiar archivos adjuntos, descripciones y mover conversaciones no sea una buena decisi\u00f3n para usted, ya que el nuevo elemento combinado tendr\u00e1 todos los seguidores de los tickets originales. Esto significa que podr\u00eda estar exponiendo informaci\u00f3n no deseada a algunos clientes (esto puede depender de su configuraci\u00f3n de comunicaci\u00f3n).<\/li>\n
        • Las automatizaciones del flujo de trabajo est\u00e1n deshabilitadas para esta combinaci\u00f3n. Esto significa que el est\u00e1ndar “actualizar a los clientes del cambio de estado” no saldr\u00e1 y, por lo tanto, los clientes no recibir\u00e1n dos correos electr\u00f3nicos.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

          La actualizaci\u00f3n de agosto de OneDesk est\u00e1 disponible y tiene algunas caracter\u00edsticas nuevas y emocionantes que ha estado solicitando. Esta publicaci\u00f3n cubre una de esas caracter\u00edsticas: Fusionar tickets. Fusi\u00f3n de entradas Ahora puede seleccionar uno o m\u00e1s tickets (u otro tipo de art\u00edculo) y fusionarlos en otro ticket. Esto funciona de la siguiente manera. Los […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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