{"id":71445,"date":"2021-03-16T18:57:35","date_gmt":"2021-03-16T18:57:35","guid":{"rendered":"https:\/\/onedesk.com\/use-the-at-symbol-to-add-users-or-customers-to-conversations-in-onedesk-2\/"},"modified":"2021-03-16T18:57:35","modified_gmt":"2021-03-16T18:57:35","slug":"use-the-at-symbol-to-add-users-or-customers-to-conversations-in-onedesk-2","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/use-the-at-symbol-to-add-users-or-customers-to-conversations-in-onedesk-2\/","title":{"rendered":"Use el s\u00edmbolo @ para agregar usuarios o clientes a las conversaciones en OneDesk"},"content":{"rendered":"<p>El lanzamiento de OneDesk de diciembre de 2019 agreg\u00f3 la capacidad de usar el s\u00edmbolo @ en conversaciones en OneDesk. La mayor\u00eda de ustedes estar\u00e1n familiarizados con este tipo de m\u00e9todo para enviar mensajes a personas desde otras aplicaciones. Este art\u00edculo cubrir\u00e1 algunos de los detalles de c\u00f3mo funciona en OneDesk.<\/p>\n<h3>Es f\u00e1cil agregar personas a sus conversaciones<\/h3>\n<p>Dentro del mensajero de conversaci\u00f3n, mostramos expl\u00edcitamente qui\u00e9n deber\u00eda recibir este mensaje. Es posible que desee hacer referencia a uno de los destinatarios mediante una etiqueta @ para que sepan que esta parte del mensaje estaba destinada a ellos. Tambi\u00e9n puede utilizar la etiqueta @ como una forma r\u00e1pida de agregar nuevos seguidores a la conversaci\u00f3n. Simplemente escriba el s\u00edmbolo @ y aparecer\u00e1 un men\u00fa con los usuarios y clientes disponibles que puede agregar. Seleccione usando el teclado (o el mouse) y se actualizar\u00e1n tanto la etiqueta como los seguidores. Tenga en cuenta que los seguidores solo se actualizar\u00e1n cuando env\u00ede el mensaje, por lo que puede realizar cambios y eliminar si cometi\u00f3 un error.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/using-the-at-tag.png\" alt=\"adding people into conversations\" width=\"675\" height=\"487\"><\/p>\n<h3>No puede agregar clientes a conversaciones internas<\/h3>\n<p>Las conversaciones internas no incluyen expl\u00edcitamente a los clientes. Entonces, si presiona el s\u00edmbolo &#8220;@&#8221; cuando est\u00e1 en un mensaje interno, solo se le presentar\u00e1n los usuarios. Si lo hace dentro de la respuesta de un cliente, puede agregar tanto usuarios como clientes.<\/p>\n<p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/use-the-at-symbol-in-conversations-without-customers.png\" alt=\"can't add customers into internal conversations\" width=\"388\" height=\"450\"><\/p>\n<h3>Agregar usuarios a conversaciones &#8220;adjuntas&#8221; agregar\u00e1 seguidores a tickets, tareas o proyectos<\/h3>\n<p>Cuando una conversaci\u00f3n se adjunta a una tarea, ticket o proyecto, agregar una persona a la conversaci\u00f3n tambi\u00e9n lo agregar\u00e1 como seguidor en ese elemento. En el caso de un ticket o tarea, recibir\u00e1n mensajes futuros sobre el elemento y, en el caso de un proyecto, este compartir\u00e1 el proyecto con ellos. Debes asegurarte de que esta fue tu intenci\u00f3n.<\/p>\n<p><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/share-project-warning.png\" alt=\"adding followers to items\" width=\"473\" height=\"307\"><\/p>\n<h3>Aqu\u00ed hay un video que muestra la funci\u00f3n en acci\u00f3n.<\/h3>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/ianhjssC5z4\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Eso es. Dejanos saber si tienes preguntas.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El lanzamiento de OneDesk de diciembre de 2019 agreg\u00f3 la capacidad de usar el s\u00edmbolo @ en conversaciones en OneDesk. La mayor\u00eda de ustedes estar\u00e1n familiarizados con este tipo de m\u00e9todo para enviar mensajes a personas desde otras aplicaciones. Este art\u00edculo cubrir\u00e1 algunos de los detalles de c\u00f3mo funciona en OneDesk. Es f\u00e1cil agregar personas [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9443],"tags":[],"class_list":["post-71445","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - 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