{"id":71863,"date":"2021-03-16T19:09:58","date_gmt":"2021-03-16T19:09:58","guid":{"rendered":"https:\/\/onedesk.com\/reenvio-automatico-redireccionamiento-de-su-correo-a-un-escritorio-usando-outlook\/"},"modified":"2021-03-16T19:10:13","modified_gmt":"2021-03-16T19:10:13","slug":"reenvio-automatico-redireccionamiento-de-su-correo-a-un-escritorio-usando-outlook","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/reenvio-automatico-redireccionamiento-de-su-correo-a-un-escritorio-usando-outlook\/","title":{"rendered":"Reenv\u00edo \/ redireccionamiento autom\u00e1tico de su correo electr\u00f3nico a OneDesk, usando Outlook"},"content":{"rendered":"

Configurar un reenv\u00edo autom\u00e1tico con Microsoft Outlook es f\u00e1cil. Aqu\u00ed proporcionamos las instrucciones para la versi\u00f3n web de Outlook Web App \/ Office 365, as\u00ed como la versi\u00f3n de escritorio.<\/p>\n

PASO 1: Recupere su direcci\u00f3n de correo electr\u00f3nico de captura de tickets de OneDesk<\/h2>\n

En su cuenta de OneDesk, navegue hasta:
\nAdministraci\u00f3n> Entradas> Tipos de entradas
\n\"ticket<\/p>\n

Tenga en cuenta que cada ticket y tipo de tarea que habilite tendr\u00e1 su propia direcci\u00f3n de captura. Esto significa que puede reenviar autom\u00e1ticamente desde muchas fuentes diferentes para crear diferentes tipos de elementos en OneDesk y enrutar cada tipo de manera diferente.<\/p>\n

PASO 2: Acceda a la casilla de correo electr\u00f3nico de soporte de su empresa<\/h2>\n

Es probable que actualmente tenga una direcci\u00f3n de correo electr\u00f3nico a la que sus clientes puedan enviar un correo electr\u00f3nico cuando tengan problemas, solicitudes o preguntas (algo como support@example.com). Debe reenviar autom\u00e1ticamente (redirigir) cualquier correo electr\u00f3nico recibido en este buz\u00f3n de correo electr\u00f3nico a la direcci\u00f3n de correo electr\u00f3nico de sus tickets de OneDesk. Para hacer esto, deber\u00e1 realizar un cambio en la configuraci\u00f3n de su correo electr\u00f3nico para esta cuenta.
\nTambi\u00e9n deber\u00eda leer el “C\u00f3mo evitar bucles de correo electr\u00f3nico”<\/a> art\u00edculo.<\/p>\n

PASO 3: Configure el reenv\u00edo autom\u00e1tico en su cuenta de correo electr\u00f3nico<\/h2>\n

Utilice una de las gu\u00edas a continuaci\u00f3n para configurar su reenv\u00edo autom\u00e1tico en su cuenta de Outlook. Tenemos otros art\u00edculos para direcciones de correo electr\u00f3nico de Gmail o Gsuite.<\/p>\n

Reenv\u00edo autom\u00e1tico de su correo electr\u00f3nico de soporte mediante Outlook.com \/ Office 365 \/ Outlook Web App<\/h3>\n

– Haga clic en ‘Ver todas las configuraciones de Outlook’
\n\"outlook<\/p>\n

– Seleccione ‘Correo’ y ‘Reenv\u00edo’
\n\"mail<\/p>\n

– Marque ‘Habilitar reenv\u00edo’ e ingrese su direcci\u00f3n de correo electr\u00f3nico de OneDesk en el campo “Reenviar mi correo electr\u00f3nico a”: tickets @[yourURI] .OneDesk.com
\n\"enable<\/p>\n

Ya terminaste. Eso fue f\u00e1cil.<\/p>\n

Reenv\u00edo autom\u00e1tico de su correo electr\u00f3nico de soporte utilizando Outlook Desktop Version \/ Microsoft Outlook para Office 365 MSO<\/h3>\n

Prep\u00e1rate para 9 pasos …<\/h5>\n

– Haga clic en el men\u00fa ‘Archivo’ en la esquina superior izquierda.
\n\"file\"<\/p>\n

– Haga clic en ‘Administrar reglas y alertas’
\n\"manage<\/p>\n

– Haga clic en el bot\u00f3n ‘Nueva regla …’
\n– En la ventana emergente, seleccione ‘Aplicar regla en los mensajes que recibo
\n– Haga clic en el bot\u00f3n ‘Siguiente’
\n\"apply<\/p>\n

– Aparecer\u00e1 una ventana emergente de confirmaci\u00f3n, haga clic en ‘S\u00ed’
\n– Haga clic en el bot\u00f3n ‘Siguiente’
\n\"click<\/p>\n

– En la secci\u00f3n ‘Paso 1’, marque la casilla ‘Redirigirlo a personas o grupo p\u00fablico’
\n– En ‘Paso 2’, haga clic en el enlace ‘personas o grupo p\u00fablico’
\n\"redirect<\/p>\n

– Aparecer\u00e1 la ventana ‘Direcci\u00f3n de regla’
\n– Agregue aqu\u00ed su direcci\u00f3n de correo electr\u00f3nico de captura de tickets de OneDesk. Esta es la direcci\u00f3n que recuper\u00f3 en el Paso 1 anterior y tiene el formato: tickets @[yourURI] .onedesk.com
\n– Haga clic en Aceptar’
\n\"rule<\/p>\n

– De vuelta en la ventana “Asistente de reglas”, haga clic en “Siguiente”
\n\"redirect<\/p>\n

– Asigne un nombre a su regla de redireccionamiento, como “Redirigir a OneDesk”.
\n– Aseg\u00farese de que la casilla ‘Activar esta regla’ est\u00e9 marcada
\n– Haga clic en el bot\u00f3n ‘Finalizar’.
\n\"turn<\/p>\n

– De vuelta en la ventana emergente ‘Reglas y alertas’, haga clic en el bot\u00f3n ‘Aplicar’
\n\"click<\/p>\n

Ya terminaste;)
\nAhora, cualquier correo electr\u00f3nico nuevo recibido en la casilla de correo electr\u00f3nico ser\u00e1 redirigido autom\u00e1ticamente a OneDesk y crear\u00e1 un ticket en su cuenta. Tambi\u00e9n echa un vistazo a nuestro Inicio r\u00e1pido<\/a> Gu\u00eda si a\u00fan no lo has hecho.<\/p>\n","protected":false},"excerpt":{"rendered":"

Configurar un reenv\u00edo autom\u00e1tico con Microsoft Outlook es f\u00e1cil. Aqu\u00ed proporcionamos las instrucciones para la versi\u00f3n web de Outlook Web App \/ Office 365, as\u00ed como la versi\u00f3n de escritorio. PASO 1: Recupere su direcci\u00f3n de correo electr\u00f3nico de captura de tickets de OneDesk En su cuenta de OneDesk, navegue hasta: Administraci\u00f3n> Entradas> Tipos de […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9443],"tags":[],"class_list":["post-71863","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-onedesk"],"yoast_head":"\nReenv\u00edo autom\u00e1tico \/ redireccionamiento de su correo electr\u00f3nico de Outlook a OneDesk<\/title>\n<meta name=\"description\" content=\"Configurar un reenv\u00edo autom\u00e1tico con Microsoft Outlook es f\u00e1cil. 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