{"id":72122,"date":"2021-03-16T19:13:19","date_gmt":"2021-03-16T19:13:19","guid":{"rendered":"https:\/\/onedesk.com\/reenvio-automatico-de-su-correo-electronico-a-un-escritorio-usando-gmail-gsuite-2\/"},"modified":"2021-03-16T19:13:19","modified_gmt":"2021-03-16T19:13:19","slug":"reenvio-automatico-de-su-correo-electronico-a-un-escritorio-usando-gmail-gsuite-2","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/reenvio-automatico-de-su-correo-electronico-a-un-escritorio-usando-gmail-gsuite-2\/","title":{"rendered":"Reenv\u00edo autom\u00e1tico de su correo electr\u00f3nico a OneDesk – usando Gmail \/ Gsuite"},"content":{"rendered":"

Configurar un reenv\u00edo autom\u00e1tico con Gmail \/ Gsuite es sencillo. Estas son las instrucciones para configurar un reenv\u00edo autom\u00e1tico para Gmail \/ Gsuite. Una vez hecho esto, autom\u00e1ticamente capturar\u00e1 correos electr\u00f3nicos y crear\u00e1 tickets y registros de clientes en su cuenta de OneDesk.<\/p>\n

PASO 1: Recupere su direcci\u00f3n de correo electr\u00f3nico de captura de tickets de OneDesk<\/h3>\n

En su cuenta de OneDesk, navegue hasta:
\nAdministraci\u00f3n> Entradas> Tipos de entradas
\nhttps:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/get-your-od-email.png<\/a><\/p>\n

Tenga en cuenta que cada ticket y tipo de tarea que habilite tendr\u00e1 su propia direcci\u00f3n de captura. Esto significa que puede reenviar autom\u00e1ticamente desde muchas fuentes diferentes para crear diferentes tipos de elementos en OneDesk y enrutar cada tipo de manera diferente.<\/p>\n

PASO 2: Acceda a la casilla de correo electr\u00f3nico de soporte de su empresa<\/h3>\n

Probablemente tenga actualmente una direcci\u00f3n de correo electr\u00f3nico a la que sus clientes pueden enviar un correo electr\u00f3nico cuando tengan problemas, solicitudes o preguntas. Debe reenviar autom\u00e1ticamente (redirigir) cualquier correo electr\u00f3nico recibido en este buz\u00f3n de correo electr\u00f3nico a la direcci\u00f3n de correo electr\u00f3nico de sus tickets de OneDesk. Para hacer esto, deber\u00e1 realizar un cambio en la configuraci\u00f3n de su correo electr\u00f3nico para esta cuenta.
\nTambi\u00e9n deber\u00eda leer el “C\u00f3mo evitar bucles de correo electr\u00f3nico”<\/a> art\u00edculo.<\/p>\n

PASO 3: Configure el reenv\u00edo autom\u00e1tico en su cuenta de correo electr\u00f3nico<\/h3>\n

Utilice la gu\u00eda a continuaci\u00f3n para configurar su reenv\u00edo autom\u00e1tico en su cuenta de Gmail \/ Gsuite. Tenemos otros art\u00edculos para cuentas de correo electr\u00f3nico de Microsoft Outlook \/ Office 365.<\/p>\n

Reenv\u00edo autom\u00e1tico de su correo electr\u00f3nico de asistencia mediante Gmail o Gsuite<\/h5>\n

– Haga clic en el \u00edcono de ajustes en la parte superior derecha de su cuenta de Gmail
\n– Seleccione ‘Configuraci\u00f3n’
\n\"setttings\"<\/p>\n

– En la configuraci\u00f3n, haga clic en la pesta\u00f1a ‘Reenv\u00edo y POP \/ IMAP’<\/p>\n

\"reenv\u00edo\"<\/p>\n

– Haga clic en ‘Agregar una direcci\u00f3n de reenv\u00edo’ y en la ventana emergente ingrese su direcci\u00f3n de correo electr\u00f3nico de captura de ticket de Onedesk recuperada en el Paso 1 anterior.
\n– Se formatear\u00e1 como tickets@yourURI.onedesk.com (pero con su propio URI en su lugar)
\n– Haga clic en el bot\u00f3n ‘Siguiente’
\n– La ventana emergente mostrar\u00e1 un mensaje de que se ha enviado un c\u00f3digo de confirmaci\u00f3n a esa direcci\u00f3n de correo electr\u00f3nico.
\n– Haga clic en ‘Aceptar’ para cerrar la ventana emergente<\/p>\n

\"add<\/p>\n

– Ahora en su cuenta de OneDesk puede recuperar este c\u00f3digo de confirmaci\u00f3n. Espere unos segundos a que llegue el correo electr\u00f3nico.
\n– Seleccione el icono de la ‘aplicaci\u00f3n de entradas’ en la parte superior de la barra izquierda. Aseg\u00farese de estar en la vista ‘\u00c1rbol’ (esta es la predeterminada)
\n– Haga clic en la flecha junto a la carpeta ‘Fuera de los proyectos’ para expandir la carpeta y ver el nuevo ticket
\n– En el Asunto del ticket ver\u00e1 el c\u00f3digo de confirmaci\u00f3n<\/p>\n

\"ticket<\/p>\n

– Vuelva a la configuraci\u00f3n de su cuenta de Gmail, ingrese el c\u00f3digo y haga clic en el bot\u00f3n ‘Verificar’<\/p>\n

\"verify<\/p>\n

– Seleccione el bot\u00f3n de opci\u00f3n ‘Reenviar una copia del correo entrante a [tickets@yourURI.onedesk.com]<\/p>\n

\"forward\"<\/p>\n

– En la parte inferior de esta p\u00e1gina, haga clic en el bot\u00f3n “Guardar cambios”.<\/p>\n

\"save<\/p>\n

Ahora puedes enviar un ticket de prueba …
\n– Desde una direcci\u00f3n de correo electr\u00f3nico diferente (que representa a un cliente) env\u00ede un correo electr\u00f3nico a su direcci\u00f3n de correo electr\u00f3nico de soporte
\n– Despu\u00e9s de un par de segundos, esto se crear\u00e1 como un nuevo ticket en OneDesk.<\/p>\n

\"test<\/p>\n

– Recibir\u00e1 un par de respuestas por correo electr\u00f3nico. La primera es la respuesta autom\u00e1tica en el nuevo ticket. El segundo es la invitaci\u00f3n como nuevo cliente a unirse al portal de clientes. Ambos correos electr\u00f3nicos se pueden modificar o desactivar.<\/p>\n

Echa un vistazo a nuestro Gu\u00eda de inicio r\u00e1pido<\/a> tambi\u00e9n si desea comenzar a utilizar OneDesk lo antes posible.<\/p>\n","protected":false},"excerpt":{"rendered":"

Configurar un reenv\u00edo autom\u00e1tico con Gmail \/ Gsuite es sencillo. Estas son las instrucciones para configurar un reenv\u00edo autom\u00e1tico para Gmail \/ Gsuite. Una vez hecho esto, autom\u00e1ticamente capturar\u00e1 correos electr\u00f3nicos y crear\u00e1 tickets y registros de clientes en su cuenta de OneDesk. PASO 1: Recupere su direcci\u00f3n de correo electr\u00f3nico de captura de tickets […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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