{"id":73336,"date":"2021-03-16T19:37:03","date_gmt":"2021-03-16T19:37:03","guid":{"rendered":"https:\/\/onedesk.com\/como-lidiar-con-tickets-olvidados\/"},"modified":"2021-03-16T19:37:03","modified_gmt":"2021-03-16T19:37:03","slug":"como-lidiar-con-tickets-olvidados","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/como-lidiar-con-tickets-olvidados\/","title":{"rendered":"C\u00f3mo lidiar con las entradas desatendidas"},"content":{"rendered":"

\u00bfQuieres asegurarte de que no se pierdan las entradas? Con OneDesk es f\u00e1cil autoasignar tickets entrantes<\/a> para garantizar que cada ticket se asigne a un agente. Pero el proceso de resoluci\u00f3n no se detiene ah\u00ed. Tambi\u00e9n debe asegurarse de que las respuestas de los agentes asignados se produzcan de manera oportuna, incluso si est\u00e1n enfermos, de vacaciones o simplemente se pierden algo. Y no querr\u00e1s tener que revisar continuamente los tickets para asegurarte de que no se pase nada por alto.<\/p>\n

OneDesk tiene una completa Caracter\u00edstica de acuerdos de nivel de servicio (SLA)<\/a> incorporado para formalizar asegurando respuestas oportunas. Sin embargo, si est\u00e1 buscando una forma r\u00e1pida de recibir alertas sobre tickets olvidados, una automatizaci\u00f3n r\u00e1pida y sencilla tambi\u00e9n se encargar\u00e1 de eso.<\/p>\n

Automatizar el recordatorio de tickets vencidos o no respondidos<\/h2>\n

Para aquellos de ustedes que est\u00e1n familiarizados con la funci\u00f3n de automatizaci\u00f3n de OneDesk, saben que con un poco de imaginaci\u00f3n puede hacer una amplia variedad de cosas. Siempre lo estamos mejorando tambi\u00e9n, as\u00ed que solo porque no hizo algo el mes pasado no significa que no pueda ahora. Puede crear automatizaciones en OneDesk en ‘Administraci\u00f3n> Entradas> Automatizaciones de flujo de trabajo ‘<\/p>\n

La siguiente automatizaci\u00f3n reasigna los tickets que no se han tocado durante 24 horas. Vamos a desglosarlo:<\/p>\n

Filtros:<\/strong> (etiquetas azules) Esta automatizaci\u00f3n se aplicar\u00e1 a los Tickets que no est\u00e9n “Cerrados” y no hayan sido modificados en las \u00faltimas 24 horas.
\nDesencadenar:<\/strong> (etiqueta naranja) Esta automatizaci\u00f3n se ejecuta cada hora, buscando tickets que cumplan con este criterio.
\nComportamiento:<\/strong> (etiquetas verdes) Para cada ticket encontrado que cumpla con estos criterios, la automatizaci\u00f3n se reasignar\u00e1 al equipo de ‘Administraci\u00f3n’. En su lugar, podr\u00eda tener una variedad de otras acciones, incluido un mensaje de recordatorio para el asignado, una respuesta autom\u00e1tica al cliente o una nueva priorizaci\u00f3n. Incluso puedes tener m\u00faltiples acciones.<\/p>\n

\"re-assign<\/p>\n

As\u00ed que ah\u00ed lo tiene: una simple automatizaci\u00f3n para asegurarse de que no se descuide ning\u00fan boleto y que nada se pierda. \u00bfTiene otra situaci\u00f3n que le gustar\u00eda saber si se puede automatizar? Preg\u00fantanos aqu\u00ed en los comentarios o en el chat en vivo.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00bfQuieres asegurarte de que no se pierdan las entradas? Con OneDesk es f\u00e1cil autoasignar tickets entrantes para garantizar que cada ticket se asigne a un agente. Pero el proceso de resoluci\u00f3n no se detiene ah\u00ed. Tambi\u00e9n debe asegurarse de que las respuestas de los agentes asignados se produzcan de manera oportuna, incluso si est\u00e1n enfermos, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9443,9450],"tags":[],"class_list":["post-73336","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-onedesk","category-6-laboratorio-de-helpdesk"],"yoast_head":"\nC\u00f3mo lidiar con las entradas desatendidas | Software de mesa de ayuda | Un escritorio<\/title>\n<meta name=\"description\" content=\"OneDesk es una mesa de ayuda combinada con la gesti\u00f3n de proyectos en una plataforma. 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