{"id":73545,"date":"2021-03-16T19:45:48","date_gmt":"2021-03-16T19:45:48","guid":{"rendered":"https:\/\/onedesk.com\/personalizacion-de-sus-preferencias-de-envio-de-correo-electronico-en-un-escritorio\/"},"modified":"2021-03-16T19:46:08","modified_gmt":"2021-03-16T19:46:08","slug":"personalizacion-de-sus-preferencias-de-envio-de-correo-electronico-en-un-escritorio","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/personalizacion-de-sus-preferencias-de-envio-de-correo-electronico-en-un-escritorio\/","title":{"rendered":"Personalizaci\u00f3n de sus preferencias de env\u00edo de correo electr\u00f3nico en OneDesk"},"content":{"rendered":"<p>Como estoy seguro de que la mayor\u00eda de los interesados en esta pregunta ya lo han descubierto, puede personalizar la forma en que OneDesk env\u00eda el correo electr\u00f3nico en su nombre.<\/p>\n<p>Para hacer esto, simplemente vaya a la configuraci\u00f3n de administraci\u00f3n y haga clic en la p\u00e1gina &#8220;correo electr\u00f3nico&#8221;. En esta p\u00e1gina puede cambiar el encabezado y la firma del correo electr\u00f3nico y los correos electr\u00f3nicos que OneDesk env\u00eda desde su cuenta los incluir\u00e1n.<\/p>\n<p>Tambi\u00e9n puede cambiar las direcciones de correo electr\u00f3nico &#8220;responder a&#8221; y &#8220;no responder&#8221; en esta p\u00e1gina. Estos siempre deben seguir el FORMATO EXACTO de<br \/>\n<img decoding=\"async\" width=\"300\" height=\"32\" class=\"aligncenter size-medium wp-image-73546\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/email-replies-300x32.png\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/email-replies-300x32.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/email-replies-255x27.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/email-replies-374x40.png 374w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/email-replies-480x51.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/email-replies-500x54.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/email-replies-360x39.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/email-replies.png 654w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><br \/>\nCuando realice estos cambios, los correos electr\u00f3nicos que enviamos en su nombre mostrar\u00e1n estas direcciones como la direcci\u00f3n de correo electr\u00f3nico &#8220;mostrada&#8221; &#8220;de&#8221;. Sin embargo, cuando el cliente hace clic en responder, la respuesta se enviar\u00e1 a nuestros servidores, de modo que podamos capturar su respuesta e incluirla en la conversaci\u00f3n sobre el ticket, la tarea o el proyecto.<\/p>\n<p>Es posible que tambi\u00e9n deba agregar ip4: 168.245.59.100 (nuestra direcci\u00f3n IP dedicada de sendgrid.net) a sus remitentes permitidos (configuraci\u00f3n SPF y DKIM). Sendgrid es uno de nuestros proveedores de env\u00edo de correo electr\u00f3nico. Para SPF, deber\u00e1 agregar &#8220;ip4: 168.245.59.100&#8221; a su registro SPF. Su registro SPF se ver\u00e1 as\u00ed: &#8220;v = spf1 + a + mx ip4: 168.245.59.100 incluyen: some_other_providers.com ~ all&#8221;. Para la configuraci\u00f3n de DKIM, cont\u00e1ctenos, ya que el proceso se inicia desde nuestro lado.<\/p>\n<p>Para la mayor\u00eda de los clientes, esto es suficiente, pero si desea enmascarar a\u00fan m\u00e1s las direcciones de correo electr\u00f3nico, hay algunas cosas m\u00e1s que podemos hacer.<\/p>\n<p><strong>Env\u00edo de correo electr\u00f3nico a trav\u00e9s de sus servidores de correo<\/strong><\/p>\n<p>Si desea enviar correos electr\u00f3nicos utilizando sus propios servidores de correo, por ejemplo, debido a requisitos espec\u00edficos de seguimiento y cumplimiento, puede configurar OneDesk para usar su propio servidor SMTP. Esto se puede hacer en Administraci\u00f3n.&gt; Correo electr\u00f3nico&gt; Ajustes&gt; Saliente -&gt; marque la casilla: &#8220;Use su propio servidor SMTP para correo electr\u00f3nico saliente&#8221; e ingrese su configuraci\u00f3n SMTP.<\/p>\n<p><strong>Enmascarar la &#8220;respuesta a&#8221; &#8220;spost+0000@yourorg.onedesk.com&#8221; con su propio &#8220;lo que sea+0000@yourdomain.com&#8221;<\/strong><\/p>\n<p>Si al presionar responder, sus usuarios no esperan \/ aceptan ver que el correo electr\u00f3nico se enviar\u00e1 a &#8220;spost+0000@yourorg.onedesk.com&#8221;, entonces podemos reemplazarlo con una direcci\u00f3n de correo electr\u00f3nico de su dominio (&#8220;lo que sea + 0000 @ tudominio .com &#8220;). En este caso, se le pedir\u00e1 que reenv\u00ede las respuestas que reciba a nuestros servidores de correo para que podamos capturarlas e incluirlas en las conversaciones adecuadas.<\/p>\n<p>Si necesita alguna de estas opciones avanzadas de enmascaramiento de correo electr\u00f3nico para su organizaci\u00f3n, estaremos encantados de hacerlo. Env\u00edenos un correo electr\u00f3nico a hello@onedesk.com y podemos configurarlo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Como estoy seguro de que la mayor\u00eda de los interesados en esta pregunta ya lo han descubierto, puede personalizar la forma en que OneDesk env\u00eda el correo electr\u00f3nico en su nombre. Para hacer esto, simplemente vaya a la configuraci\u00f3n de administraci\u00f3n y haga clic en la p\u00e1gina &#8220;correo electr\u00f3nico&#8221;. En esta p\u00e1gina puede cambiar el [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9443],"tags":[],"class_list":["post-73545","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Personalizaci\u00f3n de sus preferencias de env\u00edo de correo electr\u00f3nico | C\u00f3mo utilizar OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. 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