{"id":73633,"date":"2021-03-16T19:51:37","date_gmt":"2021-03-16T19:51:37","guid":{"rendered":"https:\/\/onedesk.com\/traducir-el-portal-de-su-cliente-a-un-idioma-diferente\/"},"modified":"2023-03-30T15:19:40","modified_gmt":"2023-03-30T15:19:40","slug":"traducir-el-portal-de-su-cliente-a-un-idioma-diferente","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/traducir-el-portal-de-su-cliente-a-un-idioma-diferente\/","title":{"rendered":"Traducir su portal de clientes (cl\u00e1sico) a otro idioma."},"content":{"rendered":"\n

Actualizado: marzo de 2023<\/em><\/p>\n\n

La aplicaci\u00f3n principal de OneDesk est\u00e1 disponible en muchos idiomas. Puede cambiar el idioma<\/a><\/span> de la aplicaci\u00f3n principal a nivel de organizaci\u00f3n. Adem\u00e1s, cada uno de sus usuarios puede seleccionar su propio idioma preferido desde su perfil. En cuanto a sus clientes, las aplicaciones para clientes de OneDesk tambi\u00e9n admiten varios idiomas. Para el portal optimizado para dispositivos m\u00f3viles<\/span><\/a> , los clientes pueden seleccionar su propio idioma desde su perfil. Para el portal cl\u00e1sico, puede configurar manualmente el texto del portal. (Para conocer las diferencias entre los portales cl\u00e1sicos y los compatibles con dispositivos m\u00f3viles, consulte: MFA frente a aplicaciones cl\u00e1sicas<\/a><\/span> ). Este art\u00edculo se centra en el texto del portal cl\u00e1sico. <\/p>\n\n

C\u00f3mo cambiar el idioma\/texto del portal cl\u00e1sico<\/h2>\n\n

La forma en que lo hacemos es sencilla. Cada organizaci\u00f3n puede tener un archivo de texto (.js) que contiene cualquier t\u00e9rmino personalizado que desee reemplazar con sus propias palabras. De forma predeterminada, el portal del cliente est\u00e1 en ingl\u00e9s, por lo que si no hay ning\u00fan archivo presente, eso es lo que se utilizar\u00e1. Por ejemplo: el campo de b\u00fasqueda en el portal del cliente contiene el t\u00e9rmino “Buscar” por defecto. Si quieres que diga “Recherchez” o “Buscar” o “Trouvez”, todo lo que tienes que hacer es cambiar esa palabra en el archivo .js.<\/p>\n\n

Paso a paso<\/h3>\n\n
    \n
  • Ir a: Administraci\u00f3n<\/strong>> Aplicaciones del cliente<\/strong><\/li>\n\n\n\n
  • Vaya a la pesta\u00f1a Configuraci\u00f3n de la aplicaci\u00f3n cl\u00e1sica<\/strong> y despl\u00e1cese hacia abajo hasta Texto\/Idioma del portal cl\u00e1sico<\/strong><\/li>\n\n\n\n
  • Para el idioma, seleccione “Idioma personalizado” (el idioma predeterminado es ingl\u00e9s).<\/li>\n<\/ul>\n\n
    \"\"<\/figure>\n\n
      \n
    • Un archivo de ejemplo est\u00e1 disponible para su descarga, \u00e1bralo en un editor de texto, edite los t\u00e9rminos que desea cambiar y gu\u00e1rdelo.<\/li>\n\n\n\n
    • Cargue su archivo modificado usando el control de carga.<\/li>\n\n\n\n
    • Actualice su navegador con su portal de clientes -> \u00a1Voila!<\/li>\n\n\n\n
    • Algunas notas:<\/strong><\/li>\n\n\n\n
    • Esto solo cambiar\u00e1 las palabras est\u00e1ticas en el portal del cliente. Cosas como etiquetas de campo, mosaicos de formularios, nombres de tipos de elementos y nombres de proyectos ya se extrajeron de sus datos y configuraciones, por lo que no se traducir\u00e1n. Si desea que se traduzcan, simplemente puede cambiarlos dentro de su cuenta de OneDesk.<\/li>\n\n\n\n
    • El portal compatible con dispositivos m\u00f3viles permite la traducci\u00f3n autom\u00e1tica del perfil del cliente. As\u00ed que solo pueden seleccionar franc\u00e9s, alem\u00e1n, portugu\u00e9s, etc. <\/li>\n\n\n\n
    • Cualquier t\u00e9rmino nuevo que agreguemos al portal del cliente en el futuro estar\u00e1 en ingl\u00e9s, por lo que si tiene una traducci\u00f3n personalizada, el t\u00e9rmino estar\u00e1 en ingl\u00e9s hasta que actualice su archivo de traducci\u00f3n.<\/li>\n\n\n\n
    • Si elimina un t\u00e9rmino completo del archivo, recurriremos a la palabra en ingl\u00e9s.<\/li>\n\n\n\n
    • Si desea reemplazar una palabra con nada, simplemente reempl\u00e1cela con una cadena vac\u00eda (“”).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      Actualizado: marzo de 2023 La aplicaci\u00f3n principal de OneDesk est\u00e1 disponible en muchos idiomas. Puede cambiar el idioma de la aplicaci\u00f3n principal a nivel de organizaci\u00f3n. Adem\u00e1s, cada uno de sus usuarios puede seleccionar su propio idioma preferido desde su perfil. En cuanto a sus clientes, las aplicaciones para clientes de OneDesk tambi\u00e9n admiten varios […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9443,9450],"tags":[],"class_list":["post-73633","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-onedesk","category-6-laboratorio-de-helpdesk"],"yoast_head":"\nTraducir el portal de clientes a diferentes idiomas | C\u00f3mo usar OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es un software de asistencia t\u00e9cnica y gesti\u00f3n de proyectos. 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