{"id":73667,"date":"2021-03-16T19:54:12","date_gmt":"2021-03-16T19:54:12","guid":{"rendered":"https:\/\/onedesk.com\/poner-el-portal-del-cliente-de-un-escritorio-en-su-sitio-web\/"},"modified":"2021-03-16T19:54:31","modified_gmt":"2021-03-16T19:54:31","slug":"poner-el-portal-del-cliente-de-un-escritorio-en-su-sitio-web","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/poner-el-portal-del-cliente-de-un-escritorio-en-su-sitio-web\/","title":{"rendered":"Poner el portal de clientes de OneDesk en su sitio web"},"content":{"rendered":"

OneDesk incluye un portal de clientes que puede utilizar para interactuar con sus clientes y proporcionarles una interfaz de acceso a sus tickets y discutirlos con usted. El portal del cliente tambi\u00e9n act\u00faa como una base de conocimientos donde puede publicar los art\u00edculos que desea compartir con sus clientes. Independientemente de c\u00f3mo desee utilizarlo, debe colocarlo en su sitio web para que sus clientes lo encuentren. Hay algunas formas diferentes de hacer esto, que discutir\u00e9 de la m\u00e1s f\u00e1cil a la m\u00e1s dif\u00edcil.<\/p>\n

1. Coloque el widget en su sitio web.<\/h3>\n

El widget coloca una pesta\u00f1a lateral en su sitio web. Cuando un visitante hace clic en \u00e9l, abre el portal del cliente en una ventana emergente.
\n\"\"
\nPara colocar el widget en su sitio web, debe pegar un fragmento de JavaScript antes de la etiqueta de cierre del cuerpo en cada p\u00e1gina que desea que aparezca. Puede encontrar su fragmento dentro del panel de administraci\u00f3n de su cuenta de OneDesk, en Administraci\u00f3n> Aplicaciones para clientes. Haga clic en el enlace “Generar fragmento”.
\n\"\"<\/p>\n

Puede copiar y pegar este fragmento tal como est\u00e1, pero hay algunas opciones que quiz\u00e1s desee configurar y que se explican por s\u00ed mismas. puede cambiar el texto (texto), la posici\u00f3n en la p\u00e1gina (posici\u00f3n, desplazamiento), colores (overlayBgColor, bgColor, bgColorHover), fuente (fontSize, fontColor, fontColorHover). No cambie el org_name ya que esto es lo que lo establece en su propio portal de clientes.<\/p>\n

odconfig.text = ‘comentarios’;
\nodconfig.position = ‘izquierda’; \/\/ las opciones v\u00e1lidas son: superior, inferior, izquierda, derecha
\nodconfig.offset = 300; \/\/ Desplazamiento desde el final del bot\u00f3n, \u00a1solo n\u00fameros!
\nodconfig.overlayBgColor = ‘negro’;
\nodconfig.bgColor = ‘azul’; \/\/ color del bot\u00f3n
\nodconfig.bgColorHover = ‘# ADD8E6’; \/\/ color del bot\u00f3n flotante
\nodconfig.fontSize = 22; \/\/ tama\u00f1o de la fuente, \u00a1solo n\u00fameros!
\nodconfig.fontColor = ‘blanco’;
\nodconfig.fontColorHover = ‘blanco’;
\nodconfig.org_name = ‘yourOrgURI’; \/\/ \u00a1No cambies esto!<\/p>\n

2. Coloque el portal en un iframe.<\/h3>\n

Un iframe le permite incrustar una p\u00e1gina web dentro de otra.
\nPoner un etiqueta iframe<\/a> en su p\u00e1gina web y para la fuente (src) use el enlace a su portal de clientes de OneDesk. Puede encontrar ese enlace en “Administraci\u00f3n> Portal del cliente “y hay un enlace cerca del t\u00edtulo de la p\u00e1gina. Siga ese enlace y copie la URL de destino.
\n\"\"<\/p>\n

Cuando utilice un iframe, no olvide establecer el ancho y el alto del tama\u00f1o del marco.<\/p>\n

3. Coloque el portal en su propio dominio.<\/h3>\n

Cuando un usuario abre el portal de clientes de OneDesk desde su sitio web, en realidad est\u00e1 navegando por OneDesk.com. Si desea mantener el portal bajo su propio dominio, puede hacerlo agregando su p\u00e1gina del portal de OneDesk como un registro CNAME en su registrador de dominio. Hacer esto requiere que pueda iniciar sesi\u00f3n en su registrador de dominio y seguir las instrucciones. Por ejemplo, si su dominio est\u00e1 registrado en Godaddy, deber\u00e1 seguir las instrucciones aqu\u00ed<\/a> si es Namecheap, las instrucciones son aqu\u00ed<\/a> .<\/p>\n","protected":false},"excerpt":{"rendered":"

OneDesk incluye un portal de clientes que puede utilizar para interactuar con sus clientes y proporcionarles una interfaz de acceso a sus tickets y discutirlos con usted. El portal del cliente tambi\u00e9n act\u00faa como una base de conocimientos donde puede publicar los art\u00edculos que desea compartir con sus clientes. Independientemente de c\u00f3mo desee utilizarlo, debe […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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