{"id":73725,"date":"2021-03-16T19:54:47","date_gmt":"2021-03-16T19:54:47","guid":{"rendered":"https:\/\/onedesk.com\/poner-un-formulario-de-ticket-simple-en-su-sitio-web-2\/"},"modified":"2021-03-16T20:03:53","modified_gmt":"2021-03-16T20:03:53","slug":"poner-un-formulario-de-ticket-simple-en-su-sitio-web","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/poner-un-formulario-de-ticket-simple-en-su-sitio-web\/","title":{"rendered":"Poner un formulario de ticket simple en su sitio web."},"content":{"rendered":"<p>Si bien OneDesk ofrece un portal para clientes con todas las funciones que puede colocar en su sitio web, a veces nuestros usuarios buscan algo un poco m\u00e1s simple. A menudo nos preguntan c\u00f3mo pueden poner un formulario de env\u00edo de entradas simple en su sitio web sin el resto del portal.<\/p>\n<p>A menudo, nuestros usuarios se encuentran en la etapa en la que quieren pasar de la simple captura de correo electr\u00f3nico para crear tickets. Esto puede deberse a una variedad de razones, pero, con mucho, la raz\u00f3n m\u00e1s com\u00fan es que quieren asegurarse de que sus clientes env\u00eden toda la informaci\u00f3n requerida al enviar un ticket. Esto les evita perder tiempo extrayendo la informaci\u00f3n necesaria pieza por pieza a trav\u00e9s de una serie de correos electr\u00f3nicos.<\/p>\n<p>As\u00ed es como puede configurar OneDesk para capturar tickets usando un formulario de env\u00edo simple.<\/p>\n<p>1) En &#8220;Administraci\u00f3n&#8221;, seleccione la p\u00e1gina &#8220;Formularios&#8221; y expanda el formulario de &#8220;ticket&#8221;.<br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-73678\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01.png\" alt=\"\" width=\"1286\" height=\"761\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01.png 1286w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-300x178.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-768x454.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-1024x606.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-507x300.png 507w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-1140x675.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-255x151.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-135x80.png 135w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-68x40.png 68w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-480x284.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-500x296.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-750x444.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01-360x213.png 360w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" \/><\/p>\n<p>Aqu\u00ed es donde puede modificar el formulario del ticket para satisfacer sus necesidades. Estas son algunas de las cosas que puede hacer.<\/p>\n<ul>\n<li>Asigne un t\u00edtulo y un subt\u00edtulo al formulario<\/li>\n<li>Agregar y eliminar propiedades del ticket al formulario<\/li>\n<li>Cambiar las etiquetas de esas propiedades y reordenarlas<\/li>\n<li>Agregue propiedades personalizadas al formulario (ya debe haber creado estos campos personalizados en &#8220;Administraci\u00f3n&gt; Entradas&#8221;)<\/li>\n<li>Decida qu\u00e9 propiedades se requieren para que el cliente pueda enviar el formulario. Tenga en cuenta que las propiedades personalizadas que tienen valores predeterminados establecidos no pueden ser necesarias, ya que nunca estar\u00e1n en blanco.<\/li>\n<\/ul>\n<p>&#8230;<\/p>\n<p>2) Haga clic en el icono de enlace al lado del formulario del ticket &#8230;<img decoding=\"async\" class=\"aligncenter size-full wp-image-73681\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/link-to-ticket-form.png\" alt=\"\" width=\"110\" height=\"40\"> &#8230; y esto lo abrir\u00e1 en una nueva pesta\u00f1a del navegador, como lo ver\u00eda un cliente.<\/p>\n<p>Esta es la URL a la que se vincular\u00e1, desde su sitio web, para proporcionar el formulario a sus clientes. Alternativamente, puede proporcionar este enlace directamente a sus clientes.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-73682\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03.png\" alt=\"\" width=\"470\" height=\"793\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03.png 470w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-178x300.png 178w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-255x430.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-47x80.png 47w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-24x40.png 24w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-03-360x607.png 360w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/><\/p>\n<p>&#8230;<\/p>\n<p>3) Otras configuraciones que debe cambiar:<br \/>\nEn Administraci\u00f3n, seleccione la p\u00e1gina &#8220;Portal del cliente&#8221;. En esta p\u00e1gina, primero configure &#8220;Enviar elementos nuevos&#8221; a &#8220;Cuando no haya iniciado sesi\u00f3n&#8221; y luego desmarque la casilla de verificaci\u00f3n para &#8220;Ver elementos enviados anteriormente&#8221;.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-73684\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options.png\" alt=\"\" width=\"767\" height=\"182\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options.png 767w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-300x71.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-255x61.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-337x80.png 337w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-169x40.png 169w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-480x114.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-500x119.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-750x178.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/Customer-portal-options-360x85.png 360w\" sizes=\"(max-width: 767px) 100vw, 767px\" \/><\/p>\n<p><strong>Algunas cosas que debes saber:<\/strong><br \/>\nPuede tener varios formularios diferentes (hasta 30) para que pueda pedir a sus clientes que env\u00eden formularios diferentes en diferentes circunstancias. Cada formulario crear\u00e1 un nuevo tipo de elemento en OneDesk. Por ejemplo, puede configurar 3 formularios diferentes para 3 tipos de elementos: &#8220;Solicitud de recursos humanos&#8221;, &#8220;Solicitud de TI&#8221; y &#8220;Solicitud de servicio&#8221;.<\/p>\n<p>Puede pedirle a OneDesk que tome medidas autom\u00e1ticamente cuando se reciban nuevos elementos. Por ejemplo, puede hacer que se coloquen nuevas &#8220;solicitudes de recursos humanos&#8221; en el proyecto de recursos humanos, se las asigne a Jill y se las responda autom\u00e1ticamente con un correo electr\u00f3nico espec\u00edfico. Puede tratar los otros tipos de elementos como &#8220;solicitudes de TI&#8221; y &#8220;solicitudes de servicio&#8221; de manera diferente.<\/p>\n<p>Puede pedirle al cliente que env\u00ede tickets directamente al proyecto apropiado agregando la propiedad &#8220;proyectos&#8221; al formulario. Luego, puede cambiar la etiqueta en la propiedad del proyecto para hacer una pregunta corta, que es respondida por el nombre del proyecto.<\/p>\n<p>En el siguiente ejemplo, cambi\u00e9 la etiqueta del proyecto a &#8220;Seleccione la mejor categor\u00eda para su solicitud&#8221; y luego seleccion\u00e9 algunos proyectos para que ellos elijan: Problema de hardware, Problema de software o Capacitaci\u00f3n del usuario.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-73680\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02.png\" alt=\"\" width=\"1066\" height=\"684\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02.png 1066w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-300x192.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-768x493.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-1024x657.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-468x300.png 468w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-255x164.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-125x80.png 125w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-480x308.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-500x321.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-750x481.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-02-360x231.png 360w\" sizes=\"(max-width: 1066px) 100vw, 1066px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-73683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04.png\" alt=\"\" width=\"461\" height=\"810\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04.png 461w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-171x300.png 171w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-255x448.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-46x80.png 46w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-23x40.png 23w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-04-360x633.png 360w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si bien OneDesk ofrece un portal para clientes con todas las funciones que puede colocar en su sitio web, a veces nuestros usuarios buscan algo un poco m\u00e1s simple. A menudo nos preguntan c\u00f3mo pueden poner un formulario de env\u00edo de entradas simple en su sitio web sin el resto del portal. A menudo, nuestros [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9443,9450],"tags":[],"class_list":["post-73725","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-onedesk","category-6-laboratorio-de-helpdesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Poner un formulario de ticket en el sitio web de su empresa | C\u00f3mo utilizar OneDesk<\/title>\n<meta name=\"description\" content=\"Este art\u00edculo explica c\u00f3mo colocar un formulario de ticket en el sitio web de su empresa para que sus clientes puedan navegar hasta el formulario y enviar un ticket.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/es\/poner-un-formulario-de-ticket-simple-en-su-sitio-web\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Poner un formulario de ticket en el sitio web de su empresa | C\u00f3mo utilizar OneDesk\" \/>\n<meta property=\"og:description\" content=\"Este art\u00edculo explica c\u00f3mo colocar un formulario de ticket en el sitio web de su empresa para que sus clientes puedan navegar hasta el formulario y enviar un ticket.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/es\/poner-un-formulario-de-ticket-simple-en-su-sitio-web\/\" \/>\n<meta property=\"og:site_name\" content=\"Un escritorio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-16T19:54:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-16T20:03:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01.png\" \/>\n<meta name=\"author\" content=\"Derek\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Derek\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Poner un formulario de ticket en el sitio web de su empresa | C\u00f3mo utilizar OneDesk","description":"Este art\u00edculo explica c\u00f3mo colocar un formulario de ticket en el sitio web de su empresa para que sus clientes puedan navegar hasta el formulario y enviar un ticket.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/es\/poner-un-formulario-de-ticket-simple-en-su-sitio-web\/","og_locale":"es_ES","og_type":"article","og_title":"Poner un formulario de ticket en el sitio web de su empresa | C\u00f3mo utilizar OneDesk","og_description":"Este art\u00edculo explica c\u00f3mo colocar un formulario de ticket en el sitio web de su empresa para que sus clientes puedan navegar hasta el formulario y enviar un ticket.","og_url":"https:\/\/onedesk.com\/es\/poner-un-formulario-de-ticket-simple-en-su-sitio-web\/","og_site_name":"Un escritorio","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2021-03-16T19:54:47+00:00","article_modified_time":"2021-03-16T20:03:53+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01.png","type":"","width":"","height":""}],"author":"Derek","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Derek","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/onedesk.com\/es\/poner-un-formulario-de-ticket-simple-en-su-sitio-web\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/es\/poner-un-formulario-de-ticket-simple-en-su-sitio-web\/"},"author":{"name":"Derek","@id":"https:\/\/onedesk.com\/es\/#\/schema\/person\/9987f30ed2c47e3114f3ea96152b7d86"},"headline":"Poner un formulario de ticket simple en su sitio web.","datePublished":"2021-03-16T19:54:47+00:00","dateModified":"2021-03-16T20:03:53+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/es\/poner-un-formulario-de-ticket-simple-en-su-sitio-web\/"},"wordCount":588,"commentCount":0,"publisher":{"@id":"https:\/\/onedesk.com\/es\/#organization"},"image":{"@id":"https:\/\/onedesk.com\/es\/poner-un-formulario-de-ticket-simple-en-su-sitio-web\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/08\/simple-ticket-form-01.png","articleSection":["1. 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