{"id":74456,"date":"2021-03-16T20:22:02","date_gmt":"2021-03-16T20:22:02","guid":{"rendered":"https:\/\/onedesk.com\/mejores-practicas-creacion-de-multiples-portales-y-bases-de-conocimiento\/"},"modified":"2022-08-08T14:23:02","modified_gmt":"2022-08-08T14:23:02","slug":"mejores-practicas-creacion-de-multiples-portales-y-bases-de-conocimiento","status":"publish","type":"post","link":"https:\/\/onedesk.com\/es\/mejores-practicas-creacion-de-multiples-portales-y-bases-de-conocimiento\/","title":{"rendered":"Pr\u00e1ctica recomendada: creaci\u00f3n de varios portales y bases de conocimientos"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Los portales y las bases de conocimientos son herramientas \u00fatiles que le ayudar\u00e1n a servir mejor a sus clientes. Los portales de clientes permiten a sus clientes monitorear y rastrear el progreso realizado en sus tickets o tickets de su organizaci\u00f3n. Las bases de conocimiento le permiten ahorrar tiempo al brindarles a los clientes la capacidad de encontrar la informaci\u00f3n que necesitan por s\u00ed mismos o al permitir que su equipo de atenci\u00f3n al cliente responda a las consultas simplemente se\u00f1alando un art\u00edculo de la base de conocimientos que responde a la pregunta del cliente.<\/span><\/p>\n<h2><b>\u00bfEn qu\u00e9 se parecen?<\/b><\/h2>\n<p>Las similitudes entre portales y bases de conocimiento son:<\/p>\n<ul>\n<li>Ambos revelan informaci\u00f3n interna de OneDesk a sus clientes<\/li>\n<li>Puede crear un n\u00famero ilimitado de portales y bases de conocimiento.<\/li>\n<li>Puede personalizar ambos e incrustarlos donde los necesite<\/li>\n<\/ul>\n<h2><b>\u00bfEn qu\u00e9 se diferencian?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Los principales diferenciadores entre portales y bases de conocimiento son:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Los portales necesitan que los clientes inicien sesi\u00f3n para acceder a la informaci\u00f3n <\/span><\/li>\n<li><span style=\"font-weight: 400;\">La informaci\u00f3n de las bases de conocimientos est\u00e1 disponible p\u00fablicamente en cualquier p\u00e1gina en la que est\u00e9n incrustadas.<\/span><\/li>\n<\/ul>\n<p>El portal se usa generalmente para permitir que los clientes inicien sesi\u00f3n y monitoreen informaci\u00f3n espec\u00edfica sobre sus art\u00edculos enviados. Por otro lado, las bases de conocimiento le permiten compartir informaci\u00f3n p\u00fablicamente con sus clientes.<\/p>\n<h2><b>\u00bfPor qu\u00e9 utilizar varios portales \/ KB?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">OneDesk le permite crear m\u00faltiples portales de clientes y bases de conocimientos. Cada portal y base de conocimiento que cree puede tener un aspecto diferente y recopilar \/ mostrar informaci\u00f3n diferente. Tambi\u00e9n puede asignar los diferentes portales para enviar elementos (como tickets) a diferentes proyectos en OneDesk, lo que le permite organizar mejor las comunicaciones entrantes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si tiene varios portales y bases de conocimientos, puede colocar cada uno en un sitio web separado, lo que le permite dirigir a los clientes al portal con la marca adecuada que env\u00eda elementos a sus respectivos proyectos en OneDesk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Esto es excelente para las empresas que administran m\u00faltiples marcas o productos y desean mantener a sus clientes comprometidos con el portal o la base de conocimientos con la marca adecuada.<\/span><\/p>\n<h2><b>M\u00e1s recursos<\/b><\/h2>\n<p><a href=\"https:\/\/onedesk.com\/widget-configuration\/\">Vea c\u00f3mo configurar su widget de cliente<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-knowledgebase\/\">Consulte C\u00f3mo configurar su base de conocimientos. <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Los portales y las bases de conocimientos son herramientas \u00fatiles que le ayudar\u00e1n a servir mejor a sus clientes. Los portales de clientes permiten a sus clientes monitorear y rastrear el progreso realizado en sus tickets o tickets de su organizaci\u00f3n. Las bases de conocimiento le permiten ahorrar tiempo al brindarles a los clientes la [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9443],"tags":[],"class_list":["post-74456","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pr\u00e1ctica recomendada: creaci\u00f3n de m\u00faltiples portales y bases de conocimientos | Aplicaci\u00f3n OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk es servicio de asistencia t\u00e9cnica y gesti\u00f3n de proyectos en un solo software. 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