Analytics & Reporting

Use analytics to track goals, stay on target, and improve your performance over time.

Valuable help desk analytics

Gain insights into your customers’ experience and your team’s performance. Create custom reports on tickets from hundreds of options. Use real-time charts and graphs to visualize ticket volume, time logs, wait times, and more.

Gain customer insight

Improve support processes and uncover pain points. Analyze, and report on the results of built-in customer satisfaction surveys.

Monitor team performance

Monitor performance of your team's hours worked, CSAT, ticket resolution/response times and more.

Stay on track of SLA metrics

Analyze the performance of SLA metrics such as response and wait times. Automatically stay notified of any SLA breaches.

Enhance project efficiency over time

Make smart decisions and improve profitability. Track project and task progress, costs, and schedules as your team performs work. Get a complete picture using a variety of built-in metrics.

Track progress

Track the progress of your projects in real-time using work health, roll ups, and charts.

Analyze performace

Powerful charts and reports allow you to understand past performance and optimize for the future.

Monitor budgets

Monitor your project budgets in real-time. Planned and actual profit estimates are generated as your team logs time and completes tasks.

Dive deeper into OneDesk's reporting

Create, customize, and optimize with OneDesk’s analytics features.

Prebuilt reports

Choose from a variety of prebuilt reports and generate in a click.

Customizable reports

Customize and save your own reports with hundreds of options.

Scheduled reports

Stay on top of reporting by automatically scheduling reports by email.

Real-time charts

Choose from a multitude of built-in, real-time charts containing various KPIs.

Exporting

Export your task, ticket, project, and timesheet data in CSV. Export what you need with tons of filters & groupings.

History logs

Monitor changes and gain visibility on interactions whenever you need with an extensive audit log.

Custom dashboards

Save your favorite real-time charts to your own custom dashboard view.

Report on everything

Create reports for all work in OneDesk - tickets, tasks, projects, timesheets, and more.

Start today

See for yourself with a completely free trial.