Connect a Google Workspace Inbox
Connect the incoming and outgoing channels of your Google Workspace or Gmail support inbox.
Connect directly with App Password
Connect easily by using an App Password, created in your Google Workspace or Gmail support email account. Once you connect your support inbox to OneDesk, new incoming emails will be created as tickets. Your team can send responses to customers from the same support account.
Create tickets from incoming emails
Incoming emails create new tickets in your OneDesk account. Everything is captured and converted to the ticket – email subject line, body, attachments, and customer details.
Transparent outgoing channel
Send replies to tickets from OneDesk. Customers will see your own support email, allowing for trust and transparency.
Learning resources
Create new tickets from incoming emails.
Connect your account directly, or set-up auto forwarding to create new tickets.
Configure your email flow and get control over outgoing and incoming emails.