.elementor-118057 .elementor-element.elementor-element-6450d49{--display:flex;--flex-direction:row;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--align-items:stretch;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:5rem;--margin-bottom:0rem;--margin-left:0rem;--margin-right:0rem;}.elementor-118057 .elementor-element.elementor-element-fd3b69f{--display:flex;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );color:var( --e-global-color-primary );}.elementor-118057 .elementor-element.elementor-element-d8533c8 > .elementor-widget-container{margin:0rem 0rem 0rem 0rem;}.elementor-118057 .elementor-element.elementor-element-d8533c8{text-align:center;}.elementor-118057 .elementor-element.elementor-element-d8533c8 .elementor-heading-title{font-family:var( --e-global-typography-39bd7cf-font-family ), Sans-serif;font-size:var( --e-global-typography-39bd7cf-font-size );font-weight:var( --e-global-typography-39bd7cf-font-weight );line-height:var( --e-global-typography-39bd7cf-line-height );letter-spacing:var( --e-global-typography-39bd7cf-letter-spacing );word-spacing:var( --e-global-typography-39bd7cf-word-spacing );color:var( --e-global-color-secondary );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-118057 .elementor-element.elementor-element-94f14c0 > .elementor-widget-container{margin:0px 15px 0px 15px;}.elementor-118057 .elementor-element.elementor-element-94f14c0{text-align:center;font-family:var( --e-global-typography-a428b29-font-family ), Sans-serif;font-size:var( --e-global-typography-a428b29-font-size );font-weight:var( --e-global-typography-a428b29-font-weight );line-height:var( --e-global-typography-a428b29-line-height );color:var( --e-global-color-secondary );}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-118057 .elementor-element.elementor-element-1c051c3 .elementor-button{background-color:#F49226;font-family:"Poppins", Sans-serif;font-size:20px;font-weight:500;fill:var( --e-global-color-c2650cb );color:var( --e-global-color-c2650cb );border-radius:2em 2em 2em 2em;}.elementor-118057 .elementor-element.elementor-element-1c051c3 .elementor-button:hover, .elementor-118057 .elementor-element.elementor-element-1c051c3 .elementor-button:focus{background-color:#EA8413;}.elementor-118057 .elementor-element.elementor-element-1c051c3 > .elementor-widget-container{padding:0rem 0rem 0rem 0rem;}.elementor-118057 .elementor-element.elementor-element-426ee0f{--display:flex;--flex-direction:row;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--align-items:stretch;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--padding-top:3%;--padding-bottom:4%;--padding-left:0%;--padding-right:0%;}.elementor-118057 .elementor-element.elementor-element-b566573{--display:flex;}.elementor-118057 .elementor-element.elementor-element-acec12b .elementor-heading-title{font-family:var( --e-global-typography-62e760e-font-family ), Sans-serif;font-size:var( --e-global-typography-62e760e-font-size );font-weight:var( --e-global-typography-62e760e-font-weight );line-height:var( --e-global-typography-62e760e-line-height );word-spacing:var( --e-global-typography-62e760e-word-spacing );color:var( --e-global-color-secondary );}.elementor-118057 .elementor-element.elementor-element-9d1fbf0 > .elementor-widget-container{margin:0px 15px 0px 15px;}.elementor-118057 .elementor-element.elementor-element-9d1fbf0{font-family:var( --e-global-typography-a428b29-font-family ), Sans-serif;font-size:var( --e-global-typography-a428b29-font-size );font-weight:var( --e-global-typography-a428b29-font-weight );line-height:var( --e-global-typography-a428b29-line-height );color:var( --e-global-color-secondary );}.elementor-118057 .elementor-element.elementor-element-2267722{--display:flex;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-118057 .elementor-element.elementor-element-1dc86b4 > .elementor-widget-container{margin:2rem 0rem 0rem 0rem;}.elementor-118057 .elementor-element.elementor-element-6eacdb5{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--padding-top:3%;--padding-bottom:0%;--padding-left:0%;--padding-right:0%;}.elementor-118057 .elementor-element.elementor-element-8a2dfcb{text-align:center;}.elementor-118057 .elementor-element.elementor-element-8a2dfcb .elementor-heading-title{font-family:var( --e-global-typography-62e760e-font-family ), Sans-serif;font-size:var( --e-global-typography-62e760e-font-size );font-weight:var( --e-global-typography-62e760e-font-weight );line-height:var( --e-global-typography-62e760e-line-height );word-spacing:var( --e-global-typography-62e760e-word-spacing );color:var( --e-global-color-secondary );}.elementor-118057 .elementor-element.elementor-element-28b73f7{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;}.elementor-118057 .elementor-element.elementor-element-900b0c8{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:3%;--margin-bottom:3%;--margin-left:3%;--margin-right:3%;--padding-top:3%;--padding-bottom:3%;--padding-left:3%;--padding-right:3%;}.elementor-118057 .elementor-element.elementor-element-900b0c8:not(.elementor-motion-effects-element-type-background), .elementor-118057 .elementor-element.elementor-element-900b0c8 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-c2650cb );}.elementor-118057 .elementor-element.elementor-element-c6613a6 .elementor-heading-title{font-family:var( --e-global-typography-6fc89a2-font-family ), Sans-serif;font-size:var( --e-global-typography-6fc89a2-font-size );font-weight:var( --e-global-typography-6fc89a2-font-weight );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-43948cd{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-118057 .elementor-element.elementor-element-cd6ea0e{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:3%;--margin-bottom:3%;--margin-left:3%;--margin-right:3%;--padding-top:3%;--padding-bottom:3%;--padding-left:3%;--padding-right:3%;}.elementor-118057 .elementor-element.elementor-element-cd6ea0e:not(.elementor-motion-effects-element-type-background), .elementor-118057 .elementor-element.elementor-element-cd6ea0e > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-c2650cb );}.elementor-118057 .elementor-element.elementor-element-71023a6 .elementor-heading-title{font-family:var( --e-global-typography-6fc89a2-font-family ), Sans-serif;font-size:var( --e-global-typography-6fc89a2-font-size );font-weight:var( --e-global-typography-6fc89a2-font-weight );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-8e1b6a9{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-118057 .elementor-element.elementor-element-5125a41{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:3%;--margin-bottom:3%;--margin-left:3%;--margin-right:3%;--padding-top:3%;--padding-bottom:3%;--padding-left:3%;--padding-right:3%;}.elementor-118057 .elementor-element.elementor-element-5125a41:not(.elementor-motion-effects-element-type-background), .elementor-118057 .elementor-element.elementor-element-5125a41 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-c2650cb );}.elementor-118057 .elementor-element.elementor-element-50cdecb .elementor-heading-title{font-family:var( --e-global-typography-6fc89a2-font-family ), Sans-serif;font-size:var( --e-global-typography-6fc89a2-font-size );font-weight:var( --e-global-typography-6fc89a2-font-weight );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-b6b8cb2{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}:root{--page-title-display:none;}@media(min-width:621px){.elementor-118057 .elementor-element.elementor-element-900b0c8{--width:33.3%;}.elementor-118057 .elementor-element.elementor-element-cd6ea0e{--width:33.3%;}.elementor-118057 .elementor-element.elementor-element-5125a41{--width:33.3%;}}@media(max-width:950px){.elementor-widget-heading .elementor-heading-title{line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-118057 .elementor-element.elementor-element-d8533c8 .elementor-heading-title{font-size:var( --e-global-typography-39bd7cf-font-size );line-height:var( --e-global-typography-39bd7cf-line-height );letter-spacing:var( --e-global-typography-39bd7cf-letter-spacing );word-spacing:var( --e-global-typography-39bd7cf-word-spacing );}.elementor-widget-text-editor{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-118057 .elementor-element.elementor-element-94f14c0{font-size:var( --e-global-typography-a428b29-font-size );line-height:var( --e-global-typography-a428b29-line-height );}.elementor-widget-button .elementor-button{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-118057 .elementor-element.elementor-element-acec12b .elementor-heading-title{font-size:var( --e-global-typography-62e760e-font-size );line-height:var( --e-global-typography-62e760e-line-height );word-spacing:var( --e-global-typography-62e760e-word-spacing );}.elementor-118057 .elementor-element.elementor-element-9d1fbf0{font-size:var( --e-global-typography-a428b29-font-size );line-height:var( --e-global-typography-a428b29-line-height );}.elementor-widget-image .widget-image-caption{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-118057 .elementor-element.elementor-element-8a2dfcb .elementor-heading-title{font-size:var( --e-global-typography-62e760e-font-size );line-height:var( --e-global-typography-62e760e-line-height );word-spacing:var( --e-global-typography-62e760e-word-spacing );}.elementor-118057 .elementor-element.elementor-element-c6613a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-43948cd{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-118057 .elementor-element.elementor-element-71023a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-8e1b6a9{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-118057 .elementor-element.elementor-element-50cdecb .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-b6b8cb2{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}@media(max-width:620px){.elementor-widget-heading .elementor-heading-title{line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-118057 .elementor-element.elementor-element-d8533c8 .elementor-heading-title{font-size:var( --e-global-typography-39bd7cf-font-size );line-height:var( --e-global-typography-39bd7cf-line-height );letter-spacing:var( --e-global-typography-39bd7cf-letter-spacing );word-spacing:var( --e-global-typography-39bd7cf-word-spacing );}.elementor-widget-text-editor{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-118057 .elementor-element.elementor-element-94f14c0{font-size:var( --e-global-typography-a428b29-font-size );line-height:var( --e-global-typography-a428b29-line-height );}.elementor-widget-button .elementor-button{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( 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.elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-43948cd{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-118057 .elementor-element.elementor-element-71023a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-8e1b6a9{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-118057 .elementor-element.elementor-element-50cdecb .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-b6b8cb2{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}@media(min-width:2400px){.elementor-widget-heading .elementor-heading-title{line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-118057 .elementor-element.elementor-element-d8533c8 .elementor-heading-title{font-size:var( --e-global-typography-39bd7cf-font-size );line-height:var( --e-global-typography-39bd7cf-line-height );letter-spacing:var( --e-global-typography-39bd7cf-letter-spacing );word-spacing:var( --e-global-typography-39bd7cf-word-spacing );}.elementor-widget-text-editor{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-118057 .elementor-element.elementor-element-94f14c0{font-size:var( --e-global-typography-a428b29-font-size );line-height:var( --e-global-typography-a428b29-line-height );}.elementor-widget-button .elementor-button{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-118057 .elementor-element.elementor-element-acec12b .elementor-heading-title{font-size:var( --e-global-typography-62e760e-font-size );line-height:var( --e-global-typography-62e760e-line-height );word-spacing:var( --e-global-typography-62e760e-word-spacing );}.elementor-118057 .elementor-element.elementor-element-9d1fbf0{font-size:var( --e-global-typography-a428b29-font-size );line-height:var( --e-global-typography-a428b29-line-height );}.elementor-widget-image .widget-image-caption{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-118057 .elementor-element.elementor-element-8a2dfcb .elementor-heading-title{font-size:var( --e-global-typography-62e760e-font-size );line-height:var( --e-global-typography-62e760e-line-height );word-spacing:var( --e-global-typography-62e760e-word-spacing );}.elementor-118057 .elementor-element.elementor-element-c6613a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-43948cd{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-118057 .elementor-element.elementor-element-71023a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-8e1b6a9{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-118057 .elementor-element.elementor-element-50cdecb .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-118057 .elementor-element.elementor-element-b6b8cb2{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}lang="en-US"> Creating Tickets & Tasks from Live Chat | Features | OneDesk
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Streamline your helpdesk workflow

OneDesk lets you create tickets and tasks (items) directly from your live-chat messenger. This feature makes it convenient to gather all the needed information from the customer and then relay it into an item. After the item has been created, easily access its detail panel from the conversation within the messenger app. The history of the live chat conversation is also attached for your convenience. You can continue to have conversations directly from the ticket detail panel.

Learning resources

Create a Ticket/Task from Chat

Learn how to create a ticket or task from a live chat conversation. 

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Live Chat Support

Learn how to communicate with your customers or end-users using chat support.

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Customer Communication Channels

Customers can reach out or create tickets from multiple channels.

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