OneDesk lets you create custom fields that attach as properties to your tickets, tasks, timesheets, projects, and user or customer profiles. This allows you to:
- Keep track of information specific to your company, services, or processes.
- Add custom fields to your webforms – ensuring customers or end-users include necessary information.
- Use custom properties to categorize or organize work.
- Optimize your workflow and save time by creating automations based on custom field properties
- Organize and group your users and customers based on custom properties.
Learning resources
Learn how to create conditions for your custom fields.
Create your own custom fields to gather specific information.
Webforms allow your customers or end-users to submit tickets or tasks.