Merging Items
Have multiple tickets on the same issue? Combine your work easily with OneDesk’s merge feature.
Merge tickets or tasks
OneDesk lets you merge two or more tickets or tasks (items) into one. Merging items allow you to work on a single work item with all the collective information while also updating the customers who requested them all from one location. You can control the changes made to the merged items, such as the lifecycle status, completion percentage, what information to copy forward and of course, after all that, send a message to notify all followers about the merge.