Mobile ticket and task management
OneDesk lets you access your daily work through a mobile app. It is available for iOS as well as Android. Connect to your OneDesk account. Your team can conveniently access their conversations, tickets and tasks (items) on the go.
Here are some of the things you can do through the OneDesk mobile app:
- Access & update your assigned items
- Log hours on your work items with timers & timesheets
- Engage in discussions with your team and customers on followed items
- Reply to customers & colleagues
- Create new items
Learning resources
Explore how to use the features of the mobile app.
What are agents able to access and do from their mobile device?
Agents can also make use of the mobile responsive OneDesk to do their work.