Mobile Knowledgebase and Self-Service
Agents and users can access or edit FAQ articles or other instructional pieces directly from a mobile device with the Mobile-Friendly OneDesk app.
Mobile self-service for customers
The Mobile-Friendly OneDesk’s Knowledgebase is your one-stop-shop for instructional articles and relevant documents. Your customers can access the knowledgebase (and other customer apps) from their mobile browser. The mobile knowledgebase makes it simple for customers to access self-service options. Self-service options help reduce customer uncertainty.
Mobile knowledgebase for your team
Your team can also access the knowledgebase articles from their phone or write new ones. Your team can access articles from a mobile browser or the OneDesk mobile app. The mobile knowledgebase allows your team to update or write knowledgebase articles from anywhere.
Learning resources
Access OneDesk from your mobile browser.
Customers can access the customer apps from their mobile browser.
The mobile app is available for your agents to access and update their work.