Validate Required Fields Before a Status Change
Make sure all your work is done – set up your tickets and tasks in OneDesk to prompt your users to complete specific fields before they change lifecycle statuses.
Make sure work is done
In OneDesk you can set prompts such that when your users are changing their ticket or task’s lifecycle status, they are told to complete fields which you specify.
Be sure your users are filling out necessary information, such as a ticket’s percentage complete, replying to customers, submitting timesheets, and more with this functionality.
Learning resources
Learn how to create your statuses to define your workflow steps.
Prompt an individual to perform an action (or actions) before the lifecycle status can be changed.
Learn to create and use custom properties.