Webforms
Customizable ticket and request forms
Forms, also called webforms, allow your customers or end-users to submit tickets, tasks, or requests. Forms can be configured with custom fields, text, and even images to provide and capture necessary details. You can make fields required, ensuring customers fill in the required information.
Create multiple forms
In OneDesk, you can have multiple types of ticket or request types. Types are great if you have multiple services with different workflows or concerns. You can create forms for each of your ticket or request types. This feature allows you to easily capture everything from issues, requests, and feedback.
Organize your requests
Organize incoming customer requests from webforms by auto-routing them based on the requestor’s selection.
Every webform can look different and can:
- Collect unique information with different fields
- Collect attachments
- Be auto-triaged or routed
- Be embedded into a different location
- Have their own URL
Learning resources
Learn about using and configuring your webforms.
Learn how to make use of custom fields.
Learn the basics of using the customer-facing applications in OneDesk.