OneDesk's Professional Services Automation
OneDesk is a full cycle professional service automation software. Provide support, manage projects, track time, and invoice clients – all from one application.
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Meet OneDesk's Professional Services Automation Software
One place to manage communication
Connect multiple channels including email, chat, and forms to take in requests for your services or ongoing support. Organize and respond to all requests in one centralized app.
Plan & deliver great projects
Team collaboration, breakdown silos. Plan schedules, optimize resources and monitor progress to stay on time.
Stay on budget & get paid
Prevent projects from going over budget by monitoring progress and costs in real-time. Quote and invoice for projects or billable time quote.
PSA software built for client support
Take in request sfor new projects, handle ongoing support. Client support and helpdesk tools. Capture, respond, resolve from one place.
Client project planning
Centtralize project data, and full visibility. Plan the full lifecycle, and monitor progress.
Financials
OneDesk includes apps for your customers. Put the apps on your website to give your customers a place to submit and track tickets or discuss tickets with you. The customer apps include: live chat, request forms, the web portal, and knowledgebase.
Integrated client support tools & collaboration
OneDesk includes apps for your customers. Put the apps on your website to give your customers a place to submit and track tickets or discuss tickets with you. The customer apps include: live chat, request forms, the web portal, and knowledgebase.
Explore OneDesk's PSA software features
OneDesk offers a full suite of robust professional service automation tools to deliver exceptional projects.
Dashboard and Reports
Download our OneDesk Mobile App
Available for iOS and Android, the OneDesk mobile app lets your team use their OneDesk account while on the go. Let your agents access and work on their assigned tickets directly from their phone, whether they are at their desk or off-site. Your agents can:
- Access and update their assignments.
- Create new tickets.
- Reply to and resolve tickets.
- Submit timesheets to log work performed.
- Follow and engage in discussions on items with customers and colleagues.