OneDesk permet l’utilisation de propriétés dynamiques pour insérer des informations pertinentes dans un message en fonction de ce à quoi il est attaché. Ceci est actuellement accessible via des réponses enregistrées et des modèles d’e-mails. Il vous permet d’extraire des informations sur le ticket, la tâche ou le projet et de les insérer dans une conversation, un message ou un e-mail.
Propriétés dynamiques des éléments
Ce tableau affiche toutes les propriétés dynamiques des éléments:
| Item Property | Property Definition |
|---|---|
| id | The ID of the item |
| type | The type of the item |
| item name | The name of the item |
| description | The description of the item |
| truncated description (text only) | The shortened description of the item |
| portfolio names | The names of the portfolios which the item belongs to |
| attachementLinks | Inserts the URL of the attachment for download |
| project | The project which the item belongs to |
| lifecycle status | The lifecycle status of the item |
| priority | The priority level of the item |
| % complete | The percentage completion of the item |
| organization uri | The oraganization's unique account identifier |
| assignee(s) | The item's assignee(s) |
| author | The item's creator |
| requester(s) | The item's requester(s) |
| follower(s) | The items's follower(s) |
| customer requester Organizations | The item requester's organization |
| administrator name | The name of the administrator |
| all conversations | Inserts all conversations attached to the item |
| latest message | Inserts the latest message posted in a conversation attached to the item |
| planned work | The item's planned work |
| actual work | The item's actual work |
| planned cost | The item's planned cost |
| actual cost | The item's actual cost |
| planned duration | The item's planned duration |
| scheduled start date | The item's scheduled start date |
| actual start date | The item's actual start date |
| scheduled finish date | The item's scheduled finish date |
| actual finish date | The item's actual finish date |
| created date | The item's creation date |
| URL of item in OneDesk main applicaion | The URL of the item detail panel in |
| Requester Satisfaction Survey URL | The URL of the item's requester satisfaction survey |
| Recent Requester | The item's recent requester |
| time until SLA breach | The item's time until SLA breach |
| SLA breach time | The item's SLA breach time |
| SLA name | The item's attached SLA |
| SLA breaching metric | The item's SLA breaching metric |
| successors | The item's successors in the gantt chart |
| predecessors | The item's predecessors in the gantt chart |
| linked items | The item's linked items |
| total cost | The item's total cost of all input timesheets |
| URL of item on Portal | The URL of the item on the portal |
| URL of item on Knowledgebase | The URL of the item on the knowledgebase |
Propriétés dynamiques des projets
Ce tableau affiche toutes les propriétés dynamiques des projets:
| Project Property | Property Definition |
|---|---|
| id | The ID of the project |
| name | The name of the project |
| type | The type of the project |
| portfolio names | The names of the portfolios which the project belongs to |
| portfolio types | The types of portfolios which the project belongs to |
| lifecycle status | The lifecycle status of the project |
| all conversations | Inserts all conversations attached to the project |
| latest message | Inserts the latest message posted in a conversation attached to the project |
| description | The description of the project |
| truncated description | The shortened description of the project |
| attachments | Inserts the URL of the attachment for download |
| agile capacity | The points capacity of the project |
| total points | The total points currently allocated to the project |
| visibility type | The visibility of the project; either private or discoverable by other users |
| follower users | The followers of the project who are users |
| follower customers | The followers of the project who are customers |