{"id":125534,"date":"2021-08-24T18:45:46","date_gmt":"2021-08-24T18:45:46","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-get-started-item-creation-configuration\/"},"modified":"2022-05-20T21:02:19","modified_gmt":"2022-05-20T21:02:19","slug":"onedesk-get-started-item-creation-configuration","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/","title":{"rendered":"OneDesk &#8211; Prise en main&nbsp;: cr\u00e9ation et configuration d&#8217;\u00e9l\u00e9ments"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>OneDesk vous offre la possibilit\u00e9 d&#8217;activer et de personnaliser les types de tickets et de t\u00e2ches. Il est recommand\u00e9 d&#8217;utiliser ces types uniquement si vous souhaitez configurer des flux de travail uniques pour chacun. \u00c9vitez de cr\u00e9er plusieurs types si possible pour r\u00e9duire la complexit\u00e9 inutile de vos flux de travail.<\/p>\n<p>Vous pouvez trouver ces options de configuration dans votre section administrative. Cliquez sur l&#8217;ic\u00f4ne en forme de roue dent\u00e9e pour acc\u00e9der aux param\u00e8tres administratifs, situ\u00e9s sous \u00ab\u00a0plus d&#8217;applications\u00a0\u00bb, et s\u00e9lectionnez des tickets ou des t\u00e2ches. Vous pouvez cr\u00e9er jusqu&#8217;\u00e0 dix types de t\u00e2ches et dix types de tickets. Vous pouvez s\u00e9lectionner une couleur pour chaque type et modifier ses ic\u00f4nes d\u00e9sign\u00e9es. Vous pouvez \u00e9galement renommer le type de ticket ou de t\u00e2che qui modifiera automatiquement l&#8217;adresse email de cr\u00e9ation.<\/p>\n<p>Chaque ticket ou type de t\u00e2che que vous cr\u00e9ez peut avoir des statuts de cycle de vie uniques, vous permettant de cr\u00e9er diff\u00e9rents workflows pour chacun de vos types d&#8217;\u00e9l\u00e9ments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: OneDesk vous offre la possibilit\u00e9 d&#8217;activer et de personnaliser les types de tickets et de t\u00e2ches. Il est recommand\u00e9 d&#8217;utiliser ces types uniquement si vous souhaitez configurer des flux de travail uniques pour chacun. \u00c9vitez de cr\u00e9er plusieurs types si possible pour r\u00e9duire la complexit\u00e9 inutile de vos flux de travail. Vous pouvez trouver [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9820,9821,9823],"aiovg_tags":[],"class_list":["post-125534","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-service-dassistance-guide-video-onedesk","aiovg_categories-02-gestion-de-projet","aiovg_categories-03-parametres-administratifs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cr\u00e9ation et configuration d&#039;articles | Mise en route | Application logicielle OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk vous permet d&#039;activer et de configurer plusieurs types d&#039;\u00e9l\u00e9ments. D\u00e9couvrez les diff\u00e9rentes options dans cette vid\u00e9o.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cr\u00e9ation et configuration d&#039;articles | Mise en route | Application logicielle OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk vous permet d&#039;activer et de configurer plusieurs types d&#039;\u00e9l\u00e9ments. D\u00e9couvrez les diff\u00e9rentes options dans cette vid\u00e9o.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-20T21:02:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Cr\u00e9ation et configuration d'articles | Mise en route | Application logicielle OneDesk","description":"OneDesk vous permet d'activer et de configurer plusieurs types d'\u00e9l\u00e9ments. D\u00e9couvrez les diff\u00e9rentes options dans cette vid\u00e9o.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/","og_locale":"fr_FR","og_type":"article","og_title":"Cr\u00e9ation et configuration d'articles | Mise en route | Application logicielle OneDesk","og_description":"OneDesk vous permet d'activer et de configurer plusieurs types d'\u00e9l\u00e9ments. D\u00e9couvrez les diff\u00e9rentes options dans cette vid\u00e9o.","og_url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2022-05-20T21:02:19+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/","url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/","name":"Cr\u00e9ation et configuration d'articles | Mise en route | Application logicielle OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"datePublished":"2021-08-24T18:45:46+00:00","dateModified":"2022-05-20T21:02:19+00:00","description":"OneDesk vous permet d'activer et de configurer plusieurs types d'\u00e9l\u00e9ments. D\u00e9couvrez les diff\u00e9rentes options dans cette vid\u00e9o.","breadcrumb":{"@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-get-started-item-creation-configuration\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/"},{"@type":"ListItem","position":2,"name":"OneDesk &#8211; Prise en main&nbsp;: cr\u00e9ation et configuration d&#8217;\u00e9l\u00e9ments"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"August 24, 2021","get_modified_date":"May 20, 2022","category_list":{"aiovg_categories":[{"term_id":9820,"name":"01. Service d'assistance","slug":"01-service-dassistance-guide-video-onedesk","term_group":0,"term_taxonomy_id":9820,"taxonomy":"aiovg_categories","description":"Une collection de vid\u00e9os pour vous aider \u00e0 utiliser les fonctionnalit\u00e9s du service d'assistance de OneDesk.","parent":9850,"count":35,"filter":"raw","term_order":"0"},{"term_id":9821,"name":"02. Gestion de projet","slug":"02-gestion-de-projet","term_group":0,"term_taxonomy_id":9821,"taxonomy":"aiovg_categories","description":"Une collection de vid\u00e9os pour vous aider \u00e0 utiliser les fonctionnalit\u00e9s de gestion de projet de OneDesk.","parent":9850,"count":20,"filter":"raw","term_order":"0"},{"term_id":9823,"name":"03. Param\u00e8tres administratifs","slug":"03-parametres-administratifs","term_group":0,"term_taxonomy_id":9823,"taxonomy":"aiovg_categories","description":"Une collection de vid\u00e9os pour vous aider \u00e0 personnaliser votre OneDesk via les param\u00e8tres d'administration.","parent":9850,"count":14,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/fr\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/01-service-dassistance-guide-video-onedesk\/\" alt=\"01. Service d&#039;assistance\"  class=\"aiovg_categories-01-service-dassistance-guide-video-onedesk\">01. Service d'assistance<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/02-gestion-de-projet\/\" alt=\"02. Gestion de projet\"  class=\"aiovg_categories-02-gestion-de-projet\">02. Gestion de projet<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/03-parametres-administratifs\/\" alt=\"03. Param\u00e8tres administratifs\"  class=\"aiovg_categories-03-parametres-administratifs\">03. Param\u00e8tres administratifs<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos\/125534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=125534"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=125534"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_categories?post=125534"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_tags?post=125534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}