{"id":125539,"date":"2021-08-24T18:46:29","date_gmt":"2021-08-24T18:46:29","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-sous-taches\/"},"modified":"2022-07-27T15:16:29","modified_gmt":"2022-07-27T15:16:29","slug":"onedesk-demarrage-sous-taches","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-sous-taches\/","title":{"rendered":"OneDesk &#8211; Prise en main&nbsp;: Sous-t\u00e2ches"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Dans OneDesk, vous pouvez cr\u00e9er des sous-t\u00e2ches pour vos tickets et t\u00e2ches. Ceci est utile pour d\u00e9composer le travail qui d\u00e9coule d&#8217;un ticket ou pour d\u00e9composer des t\u00e2ches complexes en t\u00e2ches plus petites g\u00e9rables.<\/p>\n<p>Les sous-t\u00e2ches sont des t\u00e2ches \u00e0 part enti\u00e8re, qui peuvent \u00eatre g\u00e9r\u00e9es, d\u00e9plac\u00e9es, affect\u00e9es, planifi\u00e9es, etc. de mani\u00e8re ind\u00e9pendante. Vous pouvez affecter des utilisateurs individuels aux sous-t\u00e2ches que vous cr\u00e9ez, permettant \u00e0 plusieurs utilisateurs de collaborer et d&#8217;effectuer une seule t\u00e2che.<\/p>\n<p>Pour cr\u00e9er une sous-t\u00e2che, ouvrez d&#8217;abord le panneau de d\u00e9tail du ticket principal ou de la t\u00e2che pour laquelle vous souhaitez cr\u00e9er des sous-t\u00e2ches. En haut \u00e0 droite, cliquez sur l&#8217;onglet Sous-t\u00e2ches et liens. De l\u00e0, vous pouvez lier une sous-t\u00e2che ou en cr\u00e9er une nouvelle.<\/p>\n<p>Cliquez sur Nouvelle sous-t\u00e2che et remplissez les informations dans le formulaire de cr\u00e9ation. Cliquez ensuite sur Cr\u00e9er. Dans l&#8217;\u00e9l\u00e9ment parent, vous pouvez trouver cette nouvelle sous-t\u00e2che identifi\u00e9e sous Sous-t\u00e2ches et liens. Vous pouvez afficher l&#8217;\u00e9tat de la sous-t\u00e2che et le pourcentage d&#8217;ach\u00e8vement, les personnes affect\u00e9es, dissocier la sous-t\u00e2che de l&#8217;\u00e9l\u00e9ment parent ou acc\u00e9der \u00e0 la sous-t\u00e2che \u00e0 partir de cet onglet. La barre d&#8217;\u00e9tat en haut affiche l&#8217;\u00e9tat de toutes les sous-t\u00e2ches.<\/p>\n<p>Dans le panneau de d\u00e9tail des sous-t\u00e2ches, l&#8217;\u00e9l\u00e9ment parent est identifi\u00e9 sous l&#8217;onglet Sous-t\u00e2ches et liens. Vous ne pouvez avoir qu&#8217;un seul niveau de sous-t\u00e2ches. En d&#8217;autres termes, les sous-t\u00e2ches ne peuvent pas avoir leurs propres sous-t\u00e2ches.<\/p>\n<p>\u00c9tant donn\u00e9 que les sous-t\u00e2ches peuvent \u00eatre attribu\u00e9es, d\u00e9plac\u00e9es et trait\u00e9es ind\u00e9pendamment, cela vous donne la possibilit\u00e9 de g\u00e9rer votre travail comme vous le souhaitez. Les sous-t\u00e2ches peuvent \u00eatre de n&#8217;importe quel type d&#8217;\u00e9l\u00e9ment et avoir cet indicateur sur leur ic\u00f4ne pour les identifier en tant que sous-t\u00e2ches.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Dans OneDesk, vous pouvez cr\u00e9er des sous-t\u00e2ches pour vos tickets et t\u00e2ches. Ceci est utile pour d\u00e9composer le travail qui d\u00e9coule d&#8217;un ticket ou pour d\u00e9composer des t\u00e2ches complexes en t\u00e2ches plus petites g\u00e9rables. Les sous-t\u00e2ches sont des t\u00e2ches \u00e0 part enti\u00e8re, qui peuvent \u00eatre g\u00e9r\u00e9es, d\u00e9plac\u00e9es, affect\u00e9es, planifi\u00e9es, etc. de mani\u00e8re ind\u00e9pendante. Vous [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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