{"id":125541,"date":"2021-08-24T18:46:34","date_gmt":"2021-08-24T18:46:34","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-formulaires-web\/"},"modified":"2021-12-20T19:01:38","modified_gmt":"2021-12-20T19:01:38","slug":"onedesk-demarrage-formulaires-web","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/","title":{"rendered":"OneDesk &#8211; Prise en main&nbsp;: formulaires Web"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Les formulaires Web sont des formulaires de soumission de demande client qui permettent \u00e0 vos clients de soumettre tout type de ticket ou de t\u00e2che que vous leur autorisez. Ces formulaires Web peuvent \u00eatre int\u00e9gr\u00e9s \u00e0 des pages Web individuelles, dans l&#8217;application Webforms ou sur votre portail client. <\/p>\n<p>Pour cr\u00e9er un nouveau formulaire Web, cliquez sur l&#8217;ic\u00f4ne Plus d&#8217;applications, acc\u00e9dez \u00e0 vos param\u00e8tres d&#8217;administration, puis s\u00e9lectionnez Formulaires Web. En haut, vous pouvez d\u00e9cider si les clients doivent \u00eatre connect\u00e9s pour pouvoir vous soumettre de nouveaux \u00e9l\u00e9ments ou autoriser les visiteurs anonymes \u00e0 envoyer des pi\u00e8ces jointes avec leurs demandes. <\/p>\n<p>Dans la liste d\u00e9roulante, vous trouverez tous vos types de tickets et de t\u00e2ches activ\u00e9s, pour lesquels vous pouvez cr\u00e9er un formulaire Web. S\u00e9lectionnez un type de ticket ou de t\u00e2che, puis cliquez sur Cr\u00e9er un formulaire Web.<\/p>\n<p>Dans la section de configuration du formulaire Web, vous pouvez d\u00e9cider si vous souhaitez que le formulaire Web soit accessible \u00e0 partir d&#8217;un portail client, et vous pouvez modifier le titre et le sous-titre du formulaire Web. En bas, vous pouvez ajouter d&#8217;autres propri\u00e9t\u00e9s au formulaire, cr\u00e9er des champs personnalis\u00e9s, rendre certains champs obligatoires, etc. <\/p>\n<p>En haut de la section de configuration, vous trouverez un bouton d&#8217;aper\u00e7u. Cliquer dessus vous permet de voir \u00e0 quoi ressemblerait le formulaire Web pour vos clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Les formulaires Web sont des formulaires de soumission de demande client qui permettent \u00e0 vos clients de soumettre tout type de ticket ou de t\u00e2che que vous leur autorisez. Ces formulaires Web peuvent \u00eatre int\u00e9gr\u00e9s \u00e0 des pages Web individuelles, dans l&#8217;application Webforms ou sur votre portail client. Pour cr\u00e9er un nouveau formulaire Web, [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9824,9822],"aiovg_tags":[],"class_list":["post-125541","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-04-canaux-de-communication","aiovg_categories-08-applications-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Formulaire Web | Commencer | Application d&#039;assistance et de gestion de projet OneDesk<\/title>\n<meta name=\"description\" content=\"Les formulaires Web de OneDesk sont utilis\u00e9s pour collecter des informations et permettre \u00e0 vos clients de cr\u00e9er diff\u00e9rents types d&#039;articles dans l&#039;application OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formulaire Web | Commencer | Application d&#039;assistance et de gestion de projet OneDesk\" \/>\n<meta property=\"og:description\" content=\"Les formulaires Web de OneDesk sont utilis\u00e9s pour collecter des informations et permettre \u00e0 vos clients de cr\u00e9er diff\u00e9rents types d&#039;articles dans l&#039;application OneDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-20T19:01:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Formulaire Web | Commencer | Application d'assistance et de gestion de projet OneDesk","description":"Les formulaires Web de OneDesk sont utilis\u00e9s pour collecter des informations et permettre \u00e0 vos clients de cr\u00e9er diff\u00e9rents types d'articles dans l'application OneDesk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/","og_locale":"fr_FR","og_type":"article","og_title":"Formulaire Web | Commencer | Application d'assistance et de gestion de projet OneDesk","og_description":"Les formulaires Web de OneDesk sont utilis\u00e9s pour collecter des informations et permettre \u00e0 vos clients de cr\u00e9er diff\u00e9rents types d'articles dans l'application OneDesk.","og_url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2021-12-20T19:01:38+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/","url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/","name":"Formulaire Web | Commencer | Application d'assistance et de gestion de projet OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"datePublished":"2021-08-24T18:46:34+00:00","dateModified":"2021-12-20T19:01:38+00:00","description":"Les formulaires Web de OneDesk sont utilis\u00e9s pour collecter des informations et permettre \u00e0 vos clients de cr\u00e9er diff\u00e9rents types d'articles dans l'application OneDesk.","breadcrumb":{"@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-formulaires-web\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/"},{"@type":"ListItem","position":2,"name":"OneDesk &#8211; Prise en main&nbsp;: formulaires Web"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"August 24, 2021","get_modified_date":"December 20, 2021","category_list":{"aiovg_categories":[{"term_id":9824,"name":"04. Canaux de communication","slug":"04-canaux-de-communication","term_group":0,"term_taxonomy_id":9824,"taxonomy":"aiovg_categories","description":"Une collection de vid\u00e9os pour vous aider \u00e0 utiliser les canaux de communication de OneDesk.","parent":9850,"count":8,"filter":"raw","term_order":"0"},{"term_id":9822,"name":"08. Applications client","slug":"08-applications-client","term_group":0,"term_taxonomy_id":9822,"taxonomy":"aiovg_categories","description":"Une collection de vid\u00e9os pour vous aider \u00e0 utiliser les applications client de OneDesk.","parent":9850,"count":8,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/fr\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/04-canaux-de-communication\/\" alt=\"04. Canaux de communication\"  class=\"aiovg_categories-04-canaux-de-communication\">04. Canaux de communication<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/08-applications-client\/\" alt=\"08. Applications client\"  class=\"aiovg_categories-08-applications-client\">08. Applications client<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos\/125541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=125541"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=125541"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_categories?post=125541"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_tags?post=125541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}