{"id":125542,"date":"2021-08-24T18:46:36","date_gmt":"2021-08-24T18:46:36","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-macros\/"},"modified":"2021-12-17T18:48:11","modified_gmt":"2021-12-17T18:48:11","slug":"onedesk-demarrage-macros","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-macros\/","title":{"rendered":"OneDesk &#8211; Prise en main&nbsp;: macros"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Les macros sont des ensembles d&#8217;actions qui peuvent \u00eatre effectu\u00e9es sur un ou plusieurs tickets ou t\u00e2ches en quelques clics. Les macros vous permettent d&#8217;effectuer plusieurs actions sur un \u00e9l\u00e9ment, en changeant tout, de son statut \u00e0 ses destinataires ou \u00e0 son projet. Vous pouvez m\u00eame y poster un message. Cela permet d&#8217;effectuer rapidement des mises \u00e0 jour r\u00e9p\u00e9titives d&#8217;\u00e9l\u00e9ments. <\/p>\n<p>Pour cr\u00e9er une macro, acc\u00e9dez \u00e0 l&#8217;application de tickets ou de t\u00e2ches. Cliquez sur Outils et s\u00e9lectionnez Nouvelle macro. Cela ouvrira un nouvel onglet avec le formulaire de cr\u00e9ation de macro. <\/p>\n<p>Remplissez le formulaire avec toutes les actions que vous souhaitez effectuer sur un article. Si vous apportez une modification accidentellement, cliquez sur \u00ab&nbsp;R\u00e9initialiser sur Inchang\u00e9&nbsp;\u00bb en haut du champ pour la r\u00e9initialiser.<\/p>\n<p>En bas \u00e0 droite, cliquez sur Enregistrer cette macro, puis attribuez \u00e0 votre macro un nom qui vous permettra, \u00e0 vous et \u00e0 votre \u00e9quipe, de l&#8217;identifier facilement. <\/p>\n<p>Pour ex\u00e9cuter une macro, s\u00e9lectionnez l&#8217;\u00e9l\u00e9ment ou les \u00e9l\u00e9ments auxquels vous souhaitez appliquer la macro. Cliquez sur Outils, puis sur Macros enregistr\u00e9es et localisez la macro que vous venez de cr\u00e9er. Survolez la macro et cliquez sur l&#8217;ic\u00f4ne de lecture pour ex\u00e9cuter la macro. S\u00e9lectionnez Ex\u00e9cuter maintenant et les modifications prendront effet.<\/p>\n<p>Vous pouvez \u00e9galement ex\u00e9cuter la macro sur un seul \u00e9l\u00e9ment directement \u00e0 partir du panneau de d\u00e9tail du ticket ou de la t\u00e2che.<\/p>\n<p>Pour modifier les macros existantes, cliquez simplement sur l&#8217;ic\u00f4ne en forme de crayon sous la liste Macros enregistr\u00e9es.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Les macros sont des ensembles d&#8217;actions qui peuvent \u00eatre effectu\u00e9es sur un ou plusieurs tickets ou t\u00e2ches en quelques clics. Les macros vous permettent d&#8217;effectuer plusieurs actions sur un \u00e9l\u00e9ment, en changeant tout, de son statut \u00e0 ses destinataires ou \u00e0 son projet. Vous pouvez m\u00eame y poster un message. Cela permet d&#8217;effectuer rapidement [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9821,9826],"aiovg_tags":[],"class_list":["post-125542","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-02-gestion-de-projet","aiovg_categories-06-automatisations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Macros | Mise en route | Application d&#039;assistance et de gestion de projet OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk vous permet de modifier en bloc des tickets, des t\u00e2ches et des projets avec des macros. 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