{"id":125546,"date":"2021-08-24T18:47:14","date_gmt":"2021-08-24T18:47:14","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-fusion-elements\/"},"modified":"2022-05-25T17:24:18","modified_gmt":"2022-05-25T17:24:18","slug":"onedesk-demarrer-fusionner-elements","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrer-fusionner-elements\/","title":{"rendered":"OneDesk &#8211; Mise en route&nbsp;: fusion d&#8217;\u00e9l\u00e9ments"},"content":{"rendered":"<h3>Transcription:<\/h3>\n<p>Vous pouvez fusionner deux \u00e9l\u00e9ments ou plus dans OneDesk pour combiner les informations qu&#8217;ils contiennent. La fusion d&#8217;\u00e9l\u00e9ments vous permet de travailler dessus et de mettre \u00e0 jour les clients qui les ont demand\u00e9s \u00e0 partir d&#8217;un emplacement. Pour fusionner des \u00e9l\u00e9ments dans OneDesk, commencez par cocher les cases en regard des \u00e9l\u00e9ments que vous souhaitez fusionner. Ensuite, cliquez sur le menu Actions et survolez Plus d&#8217;options. S\u00e9lectionnez Fusionner les \u00e9l\u00e9ments.<\/p>\n<p>Une nouvelle fen\u00eatre contextuelle appara\u00eetra. Ici, vous pouvez d\u00e9cider des modifications qui seront apport\u00e9es aux \u00e9l\u00e9ments fusionn\u00e9s, telles que des modifications de l&#8217;\u00e9tat du cycle de vie, du pourcentage d&#8217;ach\u00e8vement, etc. Vous pouvez \u00e9galement publier un message sur ces \u00e9l\u00e9ments pour mettre \u00e0 jour les abonn\u00e9s sur la fusion.<\/p>\n<p>Vous devez \u00e9galement d\u00e9cider des informations \u00e0 copier dans l&#8217;\u00e9l\u00e9ment fusionn\u00e9 et envoyer un message pour informer tous les abonn\u00e9s de la fusion.<\/p>\n<p>Ensuite, les \u00e9l\u00e9ments qui ont \u00e9t\u00e9 fusionn\u00e9s sont li\u00e9s \u00e0 l&#8217;\u00e9l\u00e9ment dans lequel vous les avez fusionn\u00e9s en tant que doublons. Vous pouvez les trouver dans l&#8217;onglet \u00e9l\u00e9ments li\u00e9s et sous-t\u00e2ches.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Vous pouvez fusionner deux \u00e9l\u00e9ments ou plus dans OneDesk pour combiner les informations qu&#8217;ils contiennent. La fusion d&#8217;\u00e9l\u00e9ments vous permet de travailler dessus et de mettre \u00e0 jour les clients qui les ont demand\u00e9s \u00e0 partir d&#8217;un emplacement. Pour fusionner des \u00e9l\u00e9ments dans OneDesk, commencez par cocher les cases en regard des \u00e9l\u00e9ments que [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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