{"id":125548,"date":"2021-08-24T18:48:22","date_gmt":"2021-08-24T18:48:22","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-organisation-structure-de-travail\/"},"modified":"2022-05-25T17:13:08","modified_gmt":"2022-05-25T17:13:08","slug":"onedesk-demarrage-organisation-structure-de-travail","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-organisation-structure-de-travail\/","title":{"rendered":"OneDesk &#8211; Premiers pas&nbsp;: structure et organisation du travail"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>OneDesk vous permet de structurer et d&#8217;organiser votre travail avec des projets, des portefeuilles, des dossiers et des vues.<\/p>\n<ul>\n<li>Utilisez des portfolios pour organiser vos projets<\/li>\n<li>Utilisez des projets pour regrouper vos \u00e9l\u00e9ments et les partager avec d&#8217;autres<br \/>\net des dossiers pour organiser les tickets et les t\u00e2ches au sein du projet.<\/li>\n<li>Vous pouvez personnaliser vos vues pour pr\u00e9senter vos informations comme vous voulez les voir.<\/li>\n<\/ul>\n<p>Vous devez consid\u00e9rer les projets comme le niveau principal d&#8217;organisation de vos articles. Les dossiers vous permettent de cr\u00e9er une structure sous ce niveau et des portefeuilles \u00e0 organiser au-dessus de ce niveau.<\/p>\n<p>Vous pouvez placer des projets dans des portefeuilles et des portefeuilles dans des portefeuilles. Une bonne pratique pourrait consister \u00e0 nommer les portefeuilles d&#8217;apr\u00e8s des clients individuels, afin que les projets que vous r\u00e9alisez pour ces clients puissent \u00eatre organis\u00e9s ensemble.<\/p>\n<p>Pour cr\u00e9er un portefeuille, cliquez sur le bouton Ajouter en haut et s\u00e9lectionnez portefeuille. Donnez-lui un nom et s\u00e9lectionnez un portefeuille parent si n\u00e9cessaire. Cliquez ensuite sur \u00ab\u00a0Cr\u00e9er un portefeuille\u00a0\u00bb.<\/p>\n<p>Vous pouvez cr\u00e9er un dossier avec le bouton Ajouter en haut ou l&#8217;ins\u00e9rer \u00e0 l&#8217;aide du menu d&#8217;action dans la grille. Une autre fa\u00e7on de cr\u00e9er un dossier consiste \u00e0 s\u00e9lectionner les tickets ou les t\u00e2ches que vous souhaitez ajouter dans le nouveau dossier, cliquez sur le menu d&#8217;action, puis sur \u00ab\u00a0Retrait des \u00e9l\u00e9ments\u00a0\u00bb. Cela cr\u00e9era un nouveau dossier avec tous les \u00e9l\u00e9ments s\u00e9lectionn\u00e9s \u00e0 l&#8217;int\u00e9rieur.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: OneDesk vous permet de structurer et d&#8217;organiser votre travail avec des projets, des portefeuilles, des dossiers et des vues. Utilisez des portfolios pour organiser vos projets Utilisez des projets pour regrouper vos \u00e9l\u00e9ments et les partager avec d&#8217;autres et des dossiers pour organiser les tickets et les t\u00e2ches au sein du projet. Vous pouvez [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9820],"aiovg_tags":[],"class_list":["post-125548","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-service-dassistance-guide-video-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Structure et organisation du travail | Mise en route | Application logicielle OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk vous permet de structurer et d&#039;organiser votre travail avec des projets, des portefeuilles, des dossiers et des vues. 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