{"id":125552,"date":"2021-08-24T18:48:37","date_gmt":"2021-08-24T18:48:37","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrer-communiquer-avec-les-clients-organisations-clients\/"},"modified":"2022-06-28T14:13:32","modified_gmt":"2022-06-28T14:13:32","slug":"onedesk-demarrer-communiquer-avec-les-clients-organisations-clients","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrer-communiquer-avec-les-clients-organisations-clients\/","title":{"rendered":"OneDesk &#8211; Premiers pas&nbsp;: communiquer avec les clients et les organisations clientes"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Dans OneDesk, vous n&#8217;avez pas besoin de vous soucier de la fa\u00e7on dont un client re\u00e7oit votre message, OneDesk s&#8217;en occupe pour vous. Que votre client utilise les applications client, l&#8217;e-mail ou le chat en direct, vos messages lui sont livr\u00e9s avec toutes les pi\u00e8ces jointes, images ou liens inclus.<\/p>\n<p>Lorsqu&#8217;un client vous envoie un e-mail, vous pouvez d\u00e9marrer une conversation sur le ticket cr\u00e9\u00e9 par son e-mail, ce qui vous permet de communiquer et de le mettre \u00e0 jour sur la progression de son ticket. C&#8217;est ce qu&#8217;on appelle une &#8220;r\u00e9ponse client&#8221;. Vous pouvez \u00e9galement avoir des conversations internes avec votre \u00e9quipe, qui ne sont pas vues par vos clients.<\/p>\n<p>Lorsqu&#8217;un client commence une discussion en direct avec vous, vous pouvez facilement cr\u00e9er un ticket \u00e0 partir de la conversation en un seul clic.<\/p>\n<p>Au fur et \u00e0 mesure que vous poursuivez le chat en direct, s&#8217;ils ne voient pas votre message dans la minute qui suit, il leur est envoy\u00e9 par e-mail afin que vous ne perdiez jamais le contact avec vos clients.<\/p>\n<p>Vous pouvez \u00e9galement lancer des conversations en cliquant sur \u00ab\u00a0Ajouter\u00a0\u00bb et \u00ab\u00a0Conversation avec le client\u00a0\u00bb. Ensuite, vous pouvez ajouter les clients avec lesquels vous souhaitez communiquer et entamer une conversation avec eux.<\/p>\n<p>OneDesk vous aide \u00e9galement \u00e0 communiquer avec une organisation cliente de diff\u00e9rentes mani\u00e8res. Dans les conversations, vous pouvez ajouter une organisation cliente et communiquer avec tous les membres pour les mettre \u00e0 jour sur les informations importantes. Dans les automatisations de workflow, vous pouvez automatiser l&#8217;envoi d&#8217;e-mails aux clients ou aux organisations clientes. Dans les applications client, vous pouvez autoriser tous les membres d&#8217;une organisation cliente \u00e0 afficher les demandes de tickets envoy\u00e9es par d&#8217;autres membres de leur organisation.<\/p>\n<p>Que ce soit avec un seul client ou une organisation cliente, OneDesk optimise la fa\u00e7on dont vous communiquez avec vos clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Dans OneDesk, vous n&#8217;avez pas besoin de vous soucier de la fa\u00e7on dont un client re\u00e7oit votre message, OneDesk s&#8217;en occupe pour vous. Que votre client utilise les applications client, l&#8217;e-mail ou le chat en direct, vos messages lui sont livr\u00e9s avec toutes les pi\u00e8ces jointes, images ou liens inclus. Lorsqu&#8217;un client vous envoie [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9820,9824],"aiovg_tags":[],"class_list":["post-125552","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-service-dassistance-guide-video-onedesk","aiovg_categories-04-canaux-de-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Communiquer avec les clients | Mise en route | Application logicielle OneDesk<\/title>\n<meta name=\"description\" content=\"Dans OneDesk, la communication client est omnicanale. 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