{"id":125556,"date":"2021-08-24T18:49:11","date_gmt":"2021-08-24T18:49:11","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-routage-automatique\/"},"modified":"2022-05-25T13:15:03","modified_gmt":"2022-05-25T13:15:03","slug":"onedesk-demarrage-routage-automatique","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-routage-automatique\/","title":{"rendered":"OneDesk – Prise en main : routage automatique"},"content":{"rendered":"

Transcription:<\/h2>\n

OneDesk vous permet de cr\u00e9er des r\u00e8gles de routage automatique pour vous faire gagner du temps. Utilisez le routage automatique pour envoyer vos tickets et vos t\u00e2ches au bon membre de l’\u00e9quipe ou dans le bon projet. Vous pouvez configurer le routage automatique pour qu’il se produise en fonction de d\u00e9clencheurs tels que les changements de statut du cycle de vie, la cr\u00e9ation de tickets ou de t\u00e2ches, etc.<\/p>\n

Cr\u00e9ons une automatisation de workflow de routage automatique pour les tickets. Cliquez d’abord sur l’ic\u00f4ne Plus d’applications, puis sur l’ic\u00f4ne Administration. Ici, s\u00e9lectionnez Tickets et faites d\u00e9filer jusqu’\u00e0 Workflow Automations. Cliquez sur Cr\u00e9er une automatisation de flux de travail. Dans la fen\u00eatre contextuelle, nous pouvons maintenant s\u00e9lectionner \u00e0 quoi appliquer l’automatisation du workflow. Nous s\u00e9lectionnerons \u00ab\u00a0tout type de billet\u00a0\u00bb dans le premier menu d\u00e9roulant. Pour notre d\u00e9clencheur, qui d\u00e9termine ce qui d\u00e9clenche l’automatisation, nous choisirons \u00ab\u00a0l’\u00e9l\u00e9ment est cr\u00e9\u00e9\u00a0\u00bb. Ensuite, cliquez sur \u00ab\u00a0des actions sont entreprises\u00a0\u00bb pour ajouter une action qui se produit lorsque le d\u00e9clencheur se produit. Dans la liste d\u00e9roulante, s\u00e9lectionnez \u00ab\u00a0assigner par round robin\u00a0\u00bb et choisissez une \u00e9quipe parmi laquelle un attributaire sera choisi par round robin. Cliquez sur enregistrer et votre automatisation sera imm\u00e9diatement active.<\/p>\n

Vous pouvez \u00e9galement acheminer les tickets en fonction de l’organisation cliente dont ils proviennent. Le moyen le plus simple de le faire est de contacter l’organisation cliente. Cliquez sur l’ic\u00f4ne Plus d’applications, puis sur l’ic\u00f4ne Clients. Double-cliquez sur le nom de l’organisation pour ouvrir son panneau de d\u00e9tails. Ici, les filtres et les actions sont d\u00e9j\u00e0 d\u00e9finis pour vous, il vous suffit d’ajouter quelques actions.<\/p>\n

Par exemple\u00a0: chaque fois qu’un ticket est cr\u00e9\u00e9 par l’organisation cliente McDonalds, il est plac\u00e9 dans son propre projet \u00ab\u00a0tickets entrants de McDonalds\u00a0\u00bb et attribu\u00e9 \u00e0 son point de contact.<\/p>\n","protected":false},"excerpt":{"rendered":"

Transcription: OneDesk vous permet de cr\u00e9er des r\u00e8gles de routage automatique pour vous faire gagner du temps. Utilisez le routage automatique pour envoyer vos tickets et vos t\u00e2ches au bon membre de l’\u00e9quipe ou dans le bon projet. Vous pouvez configurer le routage automatique pour qu’il se produise en fonction de d\u00e9clencheurs tels que les […]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9820,9821,9774],"aiovg_tags":[],"class_list":["post-125556","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-service-dassistance-guide-video-onedesk","aiovg_categories-02-gestion-de-projet","aiovg_categories-onedesk-getting-started-automations"],"yoast_head":"\nRoutage automatique | Mise en route | Service d'assistance et gestion de projet OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk vous permet de cr\u00e9er des r\u00e8gles de routage automatique pour vous faire gagner du temps. 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