{"id":125575,"date":"2021-08-25T12:35:26","date_gmt":"2021-08-25T12:35:26","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-mise-en-route-parametres-administratifs\/"},"modified":"2022-07-05T18:54:35","modified_gmt":"2022-07-05T18:54:35","slug":"onedesk-mise-en-route-parametres-administratifs","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-mise-en-route-parametres-administratifs\/","title":{"rendered":"OneDesk &#8211; Mise en route&nbsp;: Param\u00e8tres administratifs"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>En tant qu&#8217;administrateur, OneDesk vous permet de contr\u00f4ler vos utilisateurs, vos e-mails, vos flux de travail, vos clients et bien plus encore.<\/p>\n<p>Dans les param\u00e8tres administratifs, vous pouvez contr\u00f4ler de nombreux aspects de votre OneDesk. Utilisez ces param\u00e8tres pour apporter des modifications aux pr\u00e9f\u00e9rences de votre entreprise, configurer et activer diff\u00e9rents types de tickets et de t\u00e2ches, cr\u00e9er des automatisations de flux de travail, g\u00e9rer vos param\u00e8tres de messagerie, les e-mails automatis\u00e9s et le suivi, personnaliser vos applications destin\u00e9es aux clients, et plus encore.<\/p>\n<p>Vous avez \u00e9galement la possibilit\u00e9 d&#8217;accorder l&#8217;acc\u00e8s aux applications \u00e0 vos utilisateurs, de d\u00e9cider ce que vos clients voient sur le portail client et d&#8217;attribuer des r\u00f4les d&#8217;\u00e9quipe.<\/p>\n<p>Il existe de nombreuses fonctionnalit\u00e9s administratives dans OneDesk, telles que les int\u00e9grations, la personnalisation des tickets et des t\u00e2ches, les attributions d&#8217;acc\u00e8s et de r\u00f4les, etc. Apprenez-en plus \u00e0 leur sujet dans le Guide de d\u00e9marrage.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: En tant qu&#8217;administrateur, OneDesk vous permet de contr\u00f4ler vos utilisateurs, vos e-mails, vos flux de travail, vos clients et bien plus encore. Dans les param\u00e8tres administratifs, vous pouvez contr\u00f4ler de nombreux aspects de votre OneDesk. Utilisez ces param\u00e8tres pour apporter des modifications aux pr\u00e9f\u00e9rences de votre entreprise, configurer et activer diff\u00e9rents types de tickets [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9820],"aiovg_tags":[],"class_list":["post-125575","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-service-dassistance-guide-video-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Param\u00e8tres administratifs | Mise en route | Application OneDesk Helpdesk et PM<\/title>\n<meta name=\"description\" content=\"Contr\u00f4lez et modifiez les param\u00e8tres de votre utilisateur, client, e-mails et bien plus encore. 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