{"id":125576,"date":"2021-08-25T12:35:26","date_gmt":"2021-08-25T12:35:26","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-gestion-client\/"},"modified":"2022-06-21T14:56:42","modified_gmt":"2022-06-21T14:56:42","slug":"onedesk-demarrage-gestion-client","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-gestion-client\/","title":{"rendered":"OneDesk &#8211; Prise en main&nbsp;: Gestion des clients"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Dans OneDesk, vous \u00eates en mesure de contr\u00f4ler la fa\u00e7on dont vous interagissez avec vos clients et de les g\u00e9rer.<\/p>\n<p>Dans l&#8217;application client, vous pouvez g\u00e9rer \u00e0 la fois les clients et les organisations clientes.<\/p>\n<p>Ouvrons le panneau de d\u00e9tail d&#8217;une organisation cliente en double-cliquant sur le nom de l&#8217;organisation. \u00c0 partir de l\u00e0, nous pouvons ajouter un domaine de messagerie ou plusieurs domaines de messagerie associ\u00e9s \u00e0 cette organisation. Les nouveaux clients de ce domaine de messagerie seront automatiquement ajout\u00e9s \u00e0 la bonne organisation.<\/p>\n<p>Vous pouvez \u00e9galement choisir comment acheminer automatiquement les tickets ou les t\u00e2ches de cette organisation cliente. Attribuez-les \u00e0 des agents, \u00e9quipes, projets, SLA sp\u00e9cifiques, etc.<\/p>\n<p>Vous pouvez \u00e9galement partager des projets avec l&#8217;organisation cliente. En fonction de vos param\u00e8tres sur les applications client, cela peut permettre aux clients d&#8217;acc\u00e9der aux tickets et aux t\u00e2ches de ces projets.<\/p>\n<p>Sous l&#8217;organisation cliente, vous pouvez ajouter des comptes clients individuels. Nous pouvons \u00e9galement ouvrir le panneau de d\u00e9tail d&#8217;un client. 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Ouvrons le panneau de d\u00e9tail d&#8217;une organisation cliente en double-cliquant sur le nom de l&#8217;organisation. \u00c0 partir de l\u00e0, [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9824],"aiovg_tags":[],"class_list":["post-125576","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-04-canaux-de-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gestion des clients | Mise en route | Application d&#039;assistance et de gestion de projet OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk vous permet de g\u00e9rer vos clients via une application CRM. 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