{"id":125577,"date":"2021-08-25T12:35:27","date_gmt":"2021-08-25T12:35:27","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-preferences-de-lentreprise\/"},"modified":"2022-07-27T14:58:01","modified_gmt":"2022-07-27T14:58:01","slug":"onedesk-demarrage-preferences-de-lentreprise","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-preferences-de-lentreprise\/","title":{"rendered":"OneDesk &#8211; Mise en route&nbsp;: Pr\u00e9f\u00e9rences de l&#8217;entreprise"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Vous pouvez modifier les pr\u00e9f\u00e9rences de votre entreprise pour personnaliser davantage votre OneDesk et le configurer pour qu&#8217;il fonctionne comme vous le faites. Pour afficher et modifier ces param\u00e8tres, cliquez sur l&#8217;ic\u00f4ne Plus d&#8217;applications, puis s\u00e9lectionnez Administration. 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Par exemple, lorsque vous ou vos utilisateurs d\u00e9marrez une conversation dans un ticket, vous pouvez d\u00e9finir si elle est par d\u00e9faut orient\u00e9e client ou interne.<\/p>\n<p>Vous pouvez choisir une valeur par d\u00e9faut pour l&#8217;effort planifi\u00e9 d&#8217;une t\u00e2che en termes de jours ou d&#8217;heures, ajuster les options du bot et d\u00e9cider d&#8217;autres param\u00e8tres dans OneDesk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Vous pouvez modifier les pr\u00e9f\u00e9rences de votre entreprise pour personnaliser davantage votre OneDesk et le configurer pour qu&#8217;il fonctionne comme vous le faites. Pour afficher et modifier ces param\u00e8tres, cliquez sur l&#8217;ic\u00f4ne Plus d&#8217;applications, puis s\u00e9lectionnez Administration. Ici, cliquez sur Pr\u00e9f\u00e9rences de l&#8217;entreprise pr\u00e8s du haut. Vous pouvez modifier le nom et le logo [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9747],"aiovg_tags":[],"class_list":["post-125577","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-fundamentals"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pr\u00e9f\u00e9rences de l&#039;entreprise | Mise en route | Application d&#039;assistance et de gestion de projet OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk vous permet de personnaliser les pr\u00e9f\u00e9rences de votre entreprise pour que l&#039;application OneDesk r\u00e9ponde mieux \u00e0 vos besoins. 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