{"id":125578,"date":"2021-08-25T12:41:40","date_gmt":"2021-08-25T12:41:40","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-gestion-e-mail\/"},"modified":"2022-07-27T15:01:39","modified_gmt":"2022-07-27T15:01:39","slug":"onedesk-demarrer-la-gestion-e-mail","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrer-la-gestion-e-mail\/","title":{"rendered":"OneDesk &#8211; Prise en main&nbsp;: Gestion des e-mails"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Avec les fonctionnalit\u00e9s de gestion des e-mails de OneDesk, vous pouvez prendre le contr\u00f4le des e-mails entrants et sortants.<\/p>\n<ul>\n<li>Vous pouvez cr\u00e9er automatiquement des tickets ou des t\u00e2ches \u00e0 partir des e-mails entrants<\/li>\n<li>Envoyez automatiquement et manuellement des r\u00e9ponses par e-mail aux clients et aux co\u00e9quipiers<\/li>\n<li>Suivez quels e-mails sont arriv\u00e9s et s&#8217;ils ont abouti \u00e0 un nouveau ticket, message ou plus.<\/li>\n<li>Surveillez les e-mails envoy\u00e9s par OneDesk et s&#8217;ils ont \u00e9t\u00e9 re\u00e7us correctement<\/li>\n<\/ul>\n<p>Vous pouvez \u00e9galement cr\u00e9er et personnaliser des mod\u00e8les d&#8217;e-mails automatis\u00e9s avec des propri\u00e9t\u00e9s dynamiques pour personnaliser chaque message. Personnalisez les param\u00e8tres d&#8217;apparence des e-mails, ajoutez un en-t\u00eate et une signature d&#8217;e-mail, d\u00e9finissez des couleurs et plus encore.<\/p>\n<p>OneDesk fournit certaines des fonctionnalit\u00e9s de gestion des e-mails les plus puissantes disponibles. D\u00e9couvrez-les tous dans le Guide de d\u00e9marrage.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Avec les fonctionnalit\u00e9s de gestion des e-mails de OneDesk, vous pouvez prendre le contr\u00f4le des e-mails entrants et sortants. Vous pouvez cr\u00e9er automatiquement des tickets ou des t\u00e2ches \u00e0 partir des e-mails entrants Envoyez automatiquement et manuellement des r\u00e9ponses par e-mail aux clients et aux co\u00e9quipiers Suivez quels e-mails sont arriv\u00e9s et s&#8217;ils ont [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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