{"id":125583,"date":"2021-08-25T12:41:59","date_gmt":"2021-08-25T12:41:59","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-base-de-connaissances\/"},"modified":"2024-11-01T14:01:49","modified_gmt":"2024-11-01T14:01:49","slug":"onedesk-demarrage-base-de-connaissances","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-base-de-connaissances\/","title":{"rendered":"OneDesk \u2013 Premiers pas : base de connaissances"},"content":{"rendered":"

OneDesk inclut une base de connaissances qui permet \u00e0 vos clients ou utilisateurs finaux de s’aider eux-m\u00eames et de minimiser la charge de travail de votre \u00e9quipe d’assistance.<\/span><\/p>\n

Vous pouvez fournir la base de connaissances \u00e0 vos clients en utilisant le widget Web qui peut \u00eatre int\u00e9gr\u00e9 \u00e0 votre site Web. Vous pouvez \u00e9galement cr\u00e9er un lien direct vers la base de connaissances \u00e0 partir de l’endroit de votre choix. <\/span>Votre base de connaissances est compos\u00e9e d’articles et de cat\u00e9gories. Les articles sont contenus dans des cat\u00e9gories. Vous pouvez organiser vos cat\u00e9gories en cat\u00e9gories parentes pour cr\u00e9er une hi\u00e9rarchie plus approfondie. <\/span><\/p>\n

Commen\u00e7ons par cr\u00e9er quelques cat\u00e9gories pour notre base de connaissances. Par exemple, cr\u00e9ons une cat\u00e9gorie pour les informations de base sur l’entreprise. Vous pouvez s\u00e9lectionner l’ic\u00f4ne et la description telles qu’elles appara\u00eetront dans la base de connaissances. <\/span><\/p>\n

Une fois que vous avez cr\u00e9\u00e9 des cat\u00e9gories, vous souhaiterez les ajouter \u00e0 la base de connaissances. Vous pouvez avoir plusieurs bases de connaissances dans OneDesk, et certaines cat\u00e9gories peuvent donc appara\u00eetre sur l’une et pas sur l’autre. Acc\u00e9dez \u00e0 Plus d’applications, Administration, puis s\u00e9lectionnez votre base de connaissances. Dans la section \u00ab Afficher les cat\u00e9gories \u00bb, s\u00e9lectionnez les cat\u00e9gories que vous souhaitez rendre visibles. <\/span><\/p>\n

<\/h2>\n

Ensuite, nous pouvons cr\u00e9er des articles. <\/span><\/p>\n

Acc\u00e9dez au bouton d’ajout en haut de la page et s\u00e9lectionnez l’article. Le nom correspond au titre de l’article et la description au contenu. Vous pouvez formater votre texte, ajouter des images ou des pi\u00e8ces jointes directement \u00e0 partir d’ici. Une fois que l’article est pr\u00eat \u00e0 \u00eatre publi\u00e9, ajoutez-le dans la cat\u00e9gorie appropri\u00e9e. Cette action le rendra visible dans la cat\u00e9gorie et si la cat\u00e9gorie se trouve dans la base de connaissances, il y sera accessible. <\/span><\/p>\n

Vous pouvez toujours cr\u00e9er de nouvelles cat\u00e9gories et d\u00e9placer des articles vers de nouvelles cat\u00e9gories \u00e0 mesure que vos informations changent et se d\u00e9veloppent. <\/span><\/p>\n

Pour configurer les param\u00e8tres ou l’apparence de votre base de connaissances, acc\u00e9dez \u00e0 Plus d’applications, Administration, puis s\u00e9lectionnez votre base de connaissances. En haut, vous pouvez d\u00e9finir si les clients doivent se connecter pour consulter la base de connaissances et s’ils peuvent publier des commentaires. En dessous, vous pouvez d\u00e9finir le texte et les fonctionnalit\u00e9s \u00e0 afficher. Dans l’onglet suivant se trouvent le logo, l’image d’en-t\u00eate et les configurations de couleur. Vous pouvez pr\u00e9visualiser les modifications en cliquant sur le lien en haut. <\/span><\/p>\n

Bien qu’il existe une base de connaissances par d\u00e9faut dans OneDesk, vous pouvez en avoir plusieurs. Pour cr\u00e9er une base de connaissances, cliquez d’abord sur l’ic\u00f4ne Plus d’applications, s\u00e9lectionnez Administration, puis acc\u00e9dez \u00e0 Applications client. Ici, cliquez sur \u00ab\u00a0Cr\u00e9er une application client\u00a0\u00bb. Dans la fen\u00eatre contextuelle, saisissez un nom pour votre nouvelle base de connaissances. <\/span><\/p>\n

Si vous avez des questions sur l’utilisation ou la configuration de votre base de connaissances, consultez nos articles ou contactez l’\u00e9quipe d’assistance par e-mail ou par chat en direct. Merci!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

OneDesk inclut une base de connaissances qui permet \u00e0 vos clients ou utilisateurs finaux de s’aider eux-m\u00eames et de minimiser la charge de travail de votre \u00e9quipe d’assistance. Vous pouvez fournir la base de connaissances \u00e0 vos clients en utilisant le widget Web qui peut \u00eatre int\u00e9gr\u00e9 \u00e0 votre site Web. Vous pouvez \u00e9galement cr\u00e9er […]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9822,10254],"aiovg_tags":[],"class_list":["post-125583","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-08-applications-client","aiovg_categories-13-account-administration-fr"],"yoast_head":"\nPremiers pas : Base de connaissances | Guide vid\u00e9o OneDesk<\/title>\n<meta name=\"description\" content=\"La base de connaissances de OneDesk peut contenir des informations importantes telles que des FAQ. 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