{"id":125584,"date":"2021-08-25T12:42:08","date_gmt":"2021-08-25T12:42:08","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-centre-de-messagerie\/"},"modified":"2023-06-07T18:51:06","modified_gmt":"2023-06-07T18:51:06","slug":"onedesk-demarrage-centre-de-messagerie","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-centre-de-messagerie\/","title":{"rendered":"OneDesk &#8211; Prise en main&nbsp;: Centre de messagerie"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Dans le centre de messagerie de OneDesk, vous pouvez rechercher et contr\u00f4ler tous les e-mails et messages envoy\u00e9s \u00e0 vos utilisateurs et clients.<\/p>\n<p>Pour acc\u00e9der au centre de messagerie, cliquez d&#8217;abord sur l&#8217;ic\u00f4ne Plus d&#8217;applications, s\u00e9lectionnez Administration, puis cliquez sur E-mails.<\/p>\n<p>Sous Messages automatis\u00e9s, vous trouverez les messages publi\u00e9s via les automatisations que vous cr\u00e9ez ou configurez. Par exemple, ce message est publi\u00e9 pour informer les abonn\u00e9s d&#8217;un ticket d&#8217;un changement de son statut. Vous pouvez cliquer sur le num\u00e9ro d&#8217;automatisation pour modifier l&#8217;automatisation qui publie ce message.<\/p>\n<p>Sous E-mails automatis\u00e9s, vous pourrez cr\u00e9er de nouveaux mod\u00e8les d&#8217;e-mails ou afficher, modifier ou supprimer ceux qui existent d\u00e9j\u00e0. Vous pouvez \u00e9galement afficher ou d\u00e9sactiver les automatisations qui utilisent les mod\u00e8les d&#8217;e-mails existants.<\/p>\n<p>Sous E-mails syst\u00e8me, vous pouvez trouver la plupart des e-mails d&#8217;entretien de OneDesk. Par exemple, l&#8217;e-mail envoy\u00e9 lorsqu&#8217;un nouveau client est cr\u00e9\u00e9. Ces e-mails ne sont PAS contr\u00f4l\u00e9s par les automatisations de workflow et peuvent \u00eatre modifi\u00e9s, activ\u00e9s ou d\u00e9sactiv\u00e9s \u00e0 partir des param\u00e8tres de messagerie.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Dans le centre de messagerie de OneDesk, vous pouvez rechercher et contr\u00f4ler tous les e-mails et messages envoy\u00e9s \u00e0 vos utilisateurs et clients. Pour acc\u00e9der au centre de messagerie, cliquez d&#8217;abord sur l&#8217;ic\u00f4ne Plus d&#8217;applications, s\u00e9lectionnez Administration, puis cliquez sur E-mails. Sous Messages automatis\u00e9s, vous trouverez les messages publi\u00e9s via les automatisations que vous [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9848],"aiovg_tags":[],"class_list":["post-125584","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-05-gestion-des-e-mails"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Centre de messagerie | Mise en route | Logiciel d&#039;assistance et de gestion de projet OneDesk<\/title>\n<meta name=\"description\" content=\"Dans le centre de messagerie de OneDesk, vous pouvez rechercher et contr\u00f4ler tous les e-mails et messages envoy\u00e9s \u00e0 vos utilisateurs et clients. 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