{"id":125593,"date":"2021-08-25T12:46:32","date_gmt":"2021-08-25T12:46:32","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-utilisateurs-clients\/"},"modified":"2025-11-17T15:11:28","modified_gmt":"2025-11-17T15:11:28","slug":"onedesk-demarrage-utilisateurs-clients","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-utilisateurs-clients\/","title":{"rendered":"OneDesk &#8211; Prise en main&nbsp;: utilisateurs et clients"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>OneDesk vous permet de mieux g\u00e9rer et communiquer avec vos utilisateurs et clients gr\u00e2ce \u00e0 de nombreuses fonctionnalit\u00e9s utiles. <\/p>\n<p>Un utilisateur est une personne de votre entreprise qui a acc\u00e8s au compte OneDesk principal, comme les agents, les membres de l&#8217;\u00e9quipe, les responsables, etc. Les utilisateurs ont acc\u00e8s aux applications de OneDesk et peuvent cr\u00e9er des projets et afficher les donn\u00e9es du projet.  <\/p>\n<p>Les clients sont les utilisateurs finaux pour lesquels vous r\u00e9solvez des tickets ou travaillez sur des t\u00e2ches et des projets. Vos clients n&#8217;ont pas acc\u00e8s \u00e0 vos applications OneDesk internes, mais uniquement aux applications orient\u00e9es client auxquelles vous leur donnez acc\u00e8s et peuvent communiquer par e-mail et chat en direct <\/p>\n<p>Vous pouvez facilement g\u00e9rer vos utilisateurs et vos \u00e9quipes en attribuant des r\u00f4les d&#8217;\u00e9quipe. Un utilisateur peut faire partie de plusieurs \u00e9quipes \u00e0 la fois et peut avoir des r\u00f4les diff\u00e9rents dans chacune. Vous pouvez contr\u00f4ler les niveaux d&#8217;acc\u00e8s et les autorisations de vos utilisateurs, en vous assurant qu&#8217;ils ne peuvent effectuer que les actions que vous leur autorisez. D\u00e9finissez les param\u00e8tres de notification au niveau de l&#8217;utilisateur individuel pour vous assurer que vos utilisateurs sont inform\u00e9s de ce qui est le plus important pour eux.    <\/p>\n<p>G\u00e9rez vos clients et organisations clientes dans l&#8217;application client. Vous pouvez ajouter des champs personnalis\u00e9s aux clients et aux organisations clientes, pour ajouter les informations dont vous avez besoin. Cr\u00e9ez des options de routage pour les tickets entrants d&#8217;une organisation cliente afin de les attribuer, de r\u00e9pondre et de les classer automatiquement. Partagez vos projets avec vos clients et communiquez avec eux gr\u00e2ce \u00e0 des communications orient\u00e9es client.    <\/p>\n<p>Apprenez tout sur la gestion et la communication avec les utilisateurs et les clients dans le Guide de d\u00e9marrage.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: OneDesk vous permet de mieux g\u00e9rer et communiquer avec vos utilisateurs et clients gr\u00e2ce \u00e0 de nombreuses fonctionnalit\u00e9s utiles. Un utilisateur est une personne de votre entreprise qui a acc\u00e8s au compte OneDesk principal, comme les agents, les membres de l&#8217;\u00e9quipe, les responsables, etc. Les utilisateurs ont acc\u00e8s aux applications de OneDesk et peuvent [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9824,9827],"aiovg_tags":[],"class_list":["post-125593","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-04-canaux-de-communication","aiovg_categories-09-utilisateurs-et-clients"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Utilisateurs &amp; 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