{"id":125595,"date":"2021-08-25T12:46:55","date_gmt":"2021-08-25T12:46:55","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-applications-clients\/"},"modified":"2024-10-21T14:17:16","modified_gmt":"2024-10-21T14:17:16","slug":"onedesk-demarrage-applications-clients","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/","title":{"rendered":"OneDesk \u2013 Premiers pas : applications client"},"content":{"rendered":"

Transcription:<\/strong><\/p>\n

OneDesk vous propose plusieurs applications destin\u00e9es aux clients que vous pouvez int\u00e9grer \u00e0 votre site Web. Chaque application offre \u00e0 vos clients ou utilisateurs finaux diff\u00e9rentes mani\u00e8res de communiquer avec vous ou de recevoir de l’aide. <\/span><\/p>\n

C’est \u00e0 vous de d\u00e9cider comment vous proposez les applications \u00e0 vos clients. Vous pouvez int\u00e9grer le widget sur votre site Web. Le widget h\u00e9berge chacune des applications dans les onglets. Vous pouvez \u00e9galement cr\u00e9er un lien vers les applications individuelles directement depuis votre site Web, votre signature \u00e9lectronique, etc. <\/span><\/p>\n

Expliquons les bases de chaque application.<\/span><\/p>\n

L’application Home Page est une page de destination unique enti\u00e8rement personnalisable pour vos clients. Vous pouvez ajouter des liens, du texte et des images pour fournir des informations \u00e0 vos clients ou les guider vers vos options d’assistance, votre site Web, etc. <\/span><\/p>\n

L’application Messenger est l’endroit o\u00f9 vos clients peuvent d\u00e9marrer une conversation en direct avec vous et vous envoyer des images, des pi\u00e8ces jointes et des liens.<\/span><\/p>\n

Le portail de tickets est l’endroit o\u00f9 vos clients peuvent se connecter pour afficher leurs tickets, voir les mises \u00e0 jour et envoyer des messages. <\/span><\/p>\n

Les formulaires Web sont des formulaires que vos clients ou utilisateurs finaux peuvent remplir pour soumettre de nouveaux tickets ou d’autres demandes. Vous pouvez configurer vos formulaires avec des champs personnalis\u00e9s, rendre des champs obligatoires, etc. <\/span><\/p>\n

L’application Base de connaissances est un centre en libre-service o\u00f9 vous pouvez publier des articles et des guides pratiques. Les articles peuvent inclure des pi\u00e8ces jointes, des images ou des vid\u00e9os. <\/span><\/p>\n

Dans vos applications client, vous pouvez activer le bot IA. Le bot IA peut aider \u00e0 r\u00e9duire le travail en r\u00e9pondant aux questions <\/span><\/p>\n

Chacune des applications dispose d’autorisations, de couleurs et de logos configurables.<\/span><\/p>\n

Vous pouvez en apprendre davantage sur la configuration de chaque application client dans nos autres vid\u00e9os ou articles. N’h\u00e9sitez pas \u00e0 contacter l’\u00e9quipe d’assistance par chat en direct ou par e-mail. Merci!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Transcription: OneDesk vous propose plusieurs applications destin\u00e9es aux clients que vous pouvez int\u00e9grer \u00e0 votre site Web. Chaque application offre \u00e0 vos clients ou utilisateurs finaux diff\u00e9rentes mani\u00e8res de communiquer avec vous ou de recevoir de l’aide. C’est \u00e0 vous de d\u00e9cider comment vous proposez les applications \u00e0 vos clients. Vous pouvez int\u00e9grer le widget […]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9820,9822],"aiovg_tags":[],"class_list":["post-125595","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-service-dassistance-guide-video-onedesk","aiovg_categories-08-applications-client"],"yoast_head":"\nApplications client | Prise en main | Guide vid\u00e9o OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk fournit des applications destin\u00e9es aux clients que vous pouvez mettre sur votre site Web, offrant \u00e0 vos clients diff\u00e9rentes fa\u00e7ons de communiquer avec vous.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Applications client | Prise en main | Guide vid\u00e9o OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk fournit des applications destin\u00e9es aux clients que vous pouvez mettre sur votre site Web, offrant \u00e0 vos clients diff\u00e9rentes fa\u00e7ons de communiquer avec vous.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-21T14:17:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Applications client | Prise en main | Guide vid\u00e9o OneDesk","description":"OneDesk fournit des applications destin\u00e9es aux clients que vous pouvez mettre sur votre site Web, offrant \u00e0 vos clients diff\u00e9rentes fa\u00e7ons de communiquer avec vous.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/","og_locale":"fr_FR","og_type":"article","og_title":"Applications client | Prise en main | Guide vid\u00e9o OneDesk","og_description":"OneDesk fournit des applications destin\u00e9es aux clients que vous pouvez mettre sur votre site Web, offrant \u00e0 vos clients diff\u00e9rentes fa\u00e7ons de communiquer avec vous.","og_url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2024-10-21T14:17:16+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/","url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/","name":"Applications client | Prise en main | Guide vid\u00e9o OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"datePublished":"2021-08-25T12:46:55+00:00","dateModified":"2024-10-21T14:17:16+00:00","description":"OneDesk fournit des applications destin\u00e9es aux clients que vous pouvez mettre sur votre site Web, offrant \u00e0 vos clients diff\u00e9rentes fa\u00e7ons de communiquer avec vous.","breadcrumb":{"@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-applications-clients\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/"},{"@type":"ListItem","position":2,"name":"OneDesk \u2013 Premiers pas : applications client"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"August 25, 2021","get_modified_date":"October 21, 2024","category_list":{"aiovg_categories":[{"term_id":9820,"name":"01. Service d'assistance","slug":"01-service-dassistance-guide-video-onedesk","term_group":0,"term_taxonomy_id":9820,"taxonomy":"aiovg_categories","description":"Une collection de vid\u00e9os pour vous aider \u00e0 utiliser les fonctionnalit\u00e9s du service d'assistance de OneDesk.","parent":9850,"count":35,"filter":"raw","term_order":"0"},{"term_id":9822,"name":"08. Applications client","slug":"08-applications-client","term_group":0,"term_taxonomy_id":9822,"taxonomy":"aiovg_categories","description":"Une collection de vid\u00e9os pour vous aider \u00e0 utiliser les applications client de OneDesk.","parent":9850,"count":8,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/fr\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/01-service-dassistance-guide-video-onedesk\/\" alt=\"01. Service d'assistance\" class=\"aiovg_categories-01-service-dassistance-guide-video-onedesk\">01. Service d'assistance<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/08-applications-client\/\" alt=\"08. Applications client\" class=\"aiovg_categories-08-applications-client\">08. Applications client<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos\/125595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=125595"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=125595"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_categories?post=125595"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_tags?post=125595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}