{"id":125597,"date":"2021-08-25T12:47:14","date_gmt":"2021-08-25T12:47:14","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrage-analytique\/"},"modified":"2022-07-05T18:50:48","modified_gmt":"2022-07-05T18:50:48","slug":"onedesk-demarrage-analytique","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/","title":{"rendered":"OneDesk &#8211; Prise en main&nbsp;: analyse"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>OneDesk propose une application Analytics d\u00e9di\u00e9e qui vous permet de surveiller les donn\u00e9es sur votre OneDesk. Vous pouvez afficher diff\u00e9rents graphiques et sous-graphiques qui regroupent vos donn\u00e9es et vous permettent de visualiser des informations sur les projets, les t\u00e2ches, les tickets, la satisfaction client, etc. Vous pouvez ajouter des filtres suppl\u00e9mentaires sur les graphiques pour obtenir les informations dont vous avez besoin. Les graphiques suivent \u00e9galement le filtre au niveau du projet sur le c\u00f4t\u00e9, alors assurez-vous de l&#8217;avoir correctement d\u00e9fini \u00e9galement.<\/p>\n<p>Dans l&#8217;onglet Rapports programm\u00e9s, vous pouvez afficher des mod\u00e8les de rapport, v\u00e9rifier les rapports ant\u00e9rieurs qui ont \u00e9t\u00e9 g\u00e9n\u00e9r\u00e9s ou envoy\u00e9s par courrier \u00e9lectronique et cr\u00e9er de nouveaux mod\u00e8les de rapport. Vous pouvez cr\u00e9er des rapports bas\u00e9s sur des tickets, des t\u00e2ches, des projets et des feuilles de temps dans OneDesk. Vous pouvez planifier l&#8217;ex\u00e9cution et l&#8217;envoi automatique des rapports par courrier \u00e9lectronique.<\/p>\n<p>Dans l&#8217;onglet Activit\u00e9s, vous pouvez afficher toutes les activit\u00e9s entreprises sur les \u00e9l\u00e9ments et les projets \u00e0 l&#8217;int\u00e9rieur de votre OneDesk. Cela vous permet de suivre les modifications apport\u00e9es, par qui, \u00e0 quoi et quand. Vous pouvez \u00e9galement ajouter des options de filtrage pour rechercher des activit\u00e9s sp\u00e9cifiques.<\/p>\n<p>En savoir plus sur l&#8217;application d&#8217;analyse dans le guide de d\u00e9marrage.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: OneDesk propose une application Analytics d\u00e9di\u00e9e qui vous permet de surveiller les donn\u00e9es sur votre OneDesk. Vous pouvez afficher diff\u00e9rents graphiques et sous-graphiques qui regroupent vos donn\u00e9es et vous permettent de visualiser des informations sur les projets, les t\u00e2ches, les tickets, la satisfaction client, etc. Vous pouvez ajouter des filtres suppl\u00e9mentaires sur les graphiques [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9825],"aiovg_tags":[],"class_list":["post-125597","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-10-analytique"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Analytique | Mise en route | Application logicielle OneDesk Helpdesk et PM<\/title>\n<meta name=\"description\" content=\"OneDesk propose une application Analytics d\u00e9di\u00e9e qui vous permet de surveiller et de g\u00e9n\u00e9rer des rapports sur divers points de donn\u00e9es.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Analytique | Mise en route | Application logicielle OneDesk Helpdesk et PM\" \/>\n<meta property=\"og:description\" content=\"OneDesk propose une application Analytics d\u00e9di\u00e9e qui vous permet de surveiller et de g\u00e9n\u00e9rer des rapports sur divers points de donn\u00e9es.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-05T18:50:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Analytique | Mise en route | Application logicielle OneDesk Helpdesk et PM","description":"OneDesk propose une application Analytics d\u00e9di\u00e9e qui vous permet de surveiller et de g\u00e9n\u00e9rer des rapports sur divers points de donn\u00e9es.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/","og_locale":"fr_FR","og_type":"article","og_title":"Analytique | Mise en route | Application logicielle OneDesk Helpdesk et PM","og_description":"OneDesk propose une application Analytics d\u00e9di\u00e9e qui vous permet de surveiller et de g\u00e9n\u00e9rer des rapports sur divers points de donn\u00e9es.","og_url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2022-07-05T18:50:48+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/","url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/","name":"Analytique | Mise en route | Application logicielle OneDesk Helpdesk et PM","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"datePublished":"2021-08-25T12:47:14+00:00","dateModified":"2022-07-05T18:50:48+00:00","description":"OneDesk propose une application Analytics d\u00e9di\u00e9e qui vous permet de surveiller et de g\u00e9n\u00e9rer des rapports sur divers points de donn\u00e9es.","breadcrumb":{"@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrage-analytique\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/"},{"@type":"ListItem","position":2,"name":"OneDesk &#8211; Prise en main&nbsp;: analyse"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"August 25, 2021","get_modified_date":"July 5, 2022","category_list":{"aiovg_categories":[{"term_id":9825,"name":"10. Analytique","slug":"10-analytique","term_group":0,"term_taxonomy_id":9825,"taxonomy":"aiovg_categories","description":"Une collection de vid\u00e9os pour vous aider \u00e0 utiliser les analyses de OneDesk.","parent":9850,"count":4,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/fr\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/10-analytique\/\" alt=\"10. Analytique\"  class=\"aiovg_categories-10-analytique\">10. Analytique<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos\/125597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=125597"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=125597"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_categories?post=125597"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_tags?post=125597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}