{"id":125598,"date":"2021-08-25T12:47:26","date_gmt":"2021-08-25T12:47:26","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-demarrer-automatiser-onedesk\/"},"modified":"2022-07-05T18:49:22","modified_gmt":"2022-07-05T18:49:22","slug":"onedesk-demarrer-automatiser-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-demarrer-automatiser-onedesk\/","title":{"rendered":"OneDesk &#8211; Premiers pas&nbsp;: automatisation de OneDesk"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>OneDesk vous permet d&#8217;automatiser les actions et les t\u00e2ches r\u00e9p\u00e9titives, ce qui vous fait gagner, \u00e0 vous et \u00e0 votre \u00e9quipe, un temps pr\u00e9cieux et \u00e0 prendre des mesures m\u00eame lorsque vous \u00eates hors ligne.<\/p>\n<p>Utilisez les automatisations de workflow pour automatiser le routage des tickets, l&#8217;attribution, les changements de statut et d&#8217;autres mises \u00e0 jour sur les tickets, les t\u00e2ches et les projets. Automatisez l&#8217;envoi de mod\u00e8les d&#8217;e-mails et de messages pour fournir aux membres de l&#8217;\u00e9quipe et aux clients des informations sur les mises \u00e0 jour du projet, les identifiants de connexion, etc. Configurez des r\u00e9ponses enregistr\u00e9es avec des champs dynamiques pour r\u00e9pondre rapidement aux questions et requ\u00eates courantes des clients. 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Utilisez les automatisations de workflow pour automatiser le routage des tickets, l&#8217;attribution, les changements de statut et d&#8217;autres mises 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