{"id":156053,"date":"2021-12-20T19:51:43","date_gmt":"2021-12-20T19:51:43","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-for-it-companies-departments\/"},"modified":"2021-12-20T19:51:48","modified_gmt":"2021-12-20T19:51:48","slug":"onedesk-for-it-companies-departments","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-for-it-companies-departments\/","title":{"rendered":"OneDesk pour les soci\u00e9t\u00e9s et services informatiques"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Le logiciel OneDesk aide les DSI d&#8217;entreprise ou les prestataires informatiques dans leur billetterie et leur gestion de projet. OneDesk peut capturer des tickets \u00e0 partir de divers canaux, notamment des e-mails, des portails de tickets, des formulaires Web client ou un chat en direct. Vous pouvez connecter OneDesk \u00e0 votre e-mail en quelques minutes. OneDesk vous fait gagner du temps en automatisant votre flux de travail quotidien. Personnalisez et automatisez les statuts, les notifications, les r\u00e9ponses automatiques, les r\u00e8gles d&#8217;attribution, les SLA et bien plus encore. Utilisez OneDesk pour communiquer directement avec les utilisateurs finaux ou discuter en priv\u00e9 avec votre \u00e9quipe. OneDesk dispose d&#8217;un puissant syst\u00e8me de messagerie en temps r\u00e9el int\u00e9gr\u00e9, qu&#8217;il s&#8217;agisse de discuter avec un utilisateur final, de mettre \u00e0 jour une t\u00e2che ou de postuler \u00e0 un ticket. OneDesk envoie le message en temps r\u00e9el et envoie un e-mail \u00e0 ceux qui sont hors ligne. Les r\u00e9ponses envoy\u00e9es par e-mail sont ajout\u00e9es \u00e0 la conversation de mani\u00e8re transparente. Offrez \u00e0 vos clients des services suppl\u00e9mentaires \u00e0 l&#8217;aide des applications destin\u00e9es aux clients de OneDesk&nbsp;: base de connaissances, portail de tickets, chat en direct et formulaires de ticket.<\/p>\n<p>Lorsqu&#8217;il s&#8217;agit de g\u00e9rer des projets informatiques, OneDesk est l\u00e0 pour vous. Les outils complets de planification et de suivi de projet incluent des hi\u00e9rarchies de t\u00e2ches approfondies, des diagrammes de Gantt, des feuilles de route et des tableaux de bord. Pour les projets agiles, OneDesk fournit des tableaux Kanban, des story points et des burn down charts. Organisez les tickets, les t\u00e2ches et les projets dans des portefeuilles pour vos produits, services ou clients. Vous pouvez \u00e9galement filtrer en groupe pour cr\u00e9er vos propres vues personnalis\u00e9es.<\/p>\n<p>Suivez votre temps par technicien, client ou projet \u00e0 l&#8217;aide des feuilles de temps et des minuteurs de travail inclus dans les applications Web et mobiles de OneDesk. Sortez facilement vos donn\u00e9es en g\u00e9n\u00e9rant une feuille de calcul de n&#8217;importe quelle liste, vue. Concevoir et planifier des rapports \u00e0 envoyer par courrier \u00e9lectronique aux clients ou aux dirigeants. Connectez-vous avec Excel et un logiciel de comptabilit\u00e9 pour simplifier la facturation. Nous pensons que vous allez adorer la facilit\u00e9 d&#8217;utilisation et la puissance personnalisable de OneDesk. Essayez-le sans stress en vous inscrivant simplement sur onedesk.com. Lorsque vous d\u00e9cidez de devenir pro, vous constaterez que nous avons des prix \u00e9quitables sans frais cach\u00e9s ni ajouts. Tous les plans incluent toutes les fonctionnalit\u00e9s. Si vous avez des questions, n&#8217;h\u00e9sitez pas \u00e0 r\u00e9server une d\u00e9mo avec nous ou \u00e0 discuter avec notre \u00e9quipe.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Le logiciel OneDesk aide les DSI d&#8217;entreprise ou les prestataires informatiques dans leur billetterie et leur gestion de projet. OneDesk peut capturer des tickets \u00e0 partir de divers canaux, notamment des e-mails, des portails de tickets, des formulaires Web client ou un chat en direct. Vous pouvez connecter OneDesk \u00e0 votre e-mail en quelques [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10068],"aiovg_tags":[],"class_list":["post-156053","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-11-comment-onedesk-peut-aider-votre-entreprise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Solution d&#039;assistance et de gestion de projet pour les entreprises informatiques<\/title>\n<meta name=\"description\" content=\"OneDesk combine la gestion de projet et un logiciel de support technique. 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