{"id":156103,"date":"2021-12-20T19:52:44","date_gmt":"2021-12-20T19:52:44","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-for-engineering-firmes-2\/"},"modified":"2022-07-05T18:48:11","modified_gmt":"2022-07-05T18:48:11","slug":"onedesk-for-engineering-firmes-2","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/onedesk-for-engineering-firmes-2\/","title":{"rendered":"OneDesk pour les soci\u00e9t\u00e9s d&#8217;ing\u00e9nierie"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>Le logiciel OneDesk aide les soci\u00e9t\u00e9s d&#8217;ing\u00e9nierie \u00e0 g\u00e9rer les projets clients, les tickets et les probl\u00e8mes en un seul endroit.<\/p>\n<p>Lorsqu&#8217;il s&#8217;agit de g\u00e9rer des projets d&#8217;ing\u00e9nierie pour les clients, OneDesk est l\u00e0 pour vous. Les outils complets de planification et de suivi de projet incluent des hi\u00e9rarchies de t\u00e2ches approfondies, des diagrammes de Gantt, des feuilles de route et des tableaux de bord. Organisez les projets en portefeuilles qui repr\u00e9sentent des clients, des services ou des d\u00e9partements. Vous pouvez \u00e9galement filtrer et regrouper pour cr\u00e9er vos propres vues personnalis\u00e9es. OneDesk peut capturer des probl\u00e8mes, des tickets ou des demandes de modification \u00e0 partir de divers canaux, notamment des e-mails, des portails de tickets ou des formulaires Web personnalis\u00e9s.<\/p>\n<p>Vous pouvez connecter OneDesk \u00e0 votre messagerie en quelques minutes. OneDesk vous fait gagner du temps en automatisant votre flux de travail quotidien, en personnalisant et en automatisant les statuts, les notifications, les r\u00e9ponses automatiques, les r\u00e8gles d&#8217;attribution, les SLA et bien plus encore. Utilisez OneDesk pour communiquer directement avec les clients ou discuter en priv\u00e9 avec votre \u00e9quipe. OneDesk int\u00e8gre un puissant syst\u00e8me de messagerie en temps r\u00e9el. Qu&#8217;il s&#8217;agisse de mettre \u00e0 jour une t\u00e2che, de r\u00e9pondre \u00e0 un ticket ou de r\u00e9pondre \u00e0 un client depuis l&#8217;application mobile, les messages sont envoy\u00e9s en temps r\u00e9el. OneDesk envoie des e-mails \u00e0 ceux qui sont hors ligne et les r\u00e9ponses envoy\u00e9es par e-mail sont ajout\u00e9es \u00e0 la conversation de mani\u00e8re transparente.<\/p>\n<p>Offrez des services suppl\u00e9mentaires destin\u00e9s aux clients et am\u00e9liorez le support client \u00e0 l&#8217;aide des applications OneDesk pour les portails de tickets, les forums de tickets, la base de connaissances ou le chat en direct. Suivez votre temps par projet, client ou ing\u00e9nieur, \u00e0 l&#8217;aide des feuilles de temps et des minuteurs inclus dans OneDesk. Lorsque vous \u00eates hors site, utilisez l&#8217;application mobile de OneDesk pour mettre \u00e0 jour les t\u00e2ches, r\u00e9pondre aux tickets et suivre le temps. Concevoir et planifier des rapports \u00e0 envoyer par courrier \u00e9lectronique aux clients ou aux dirigeants. Connectez-vous avec Excel et un logiciel de comptabilit\u00e9 pour simplifier la facturation.<\/p>\n<p>Nous pensons que vous allez adorer la facilit\u00e9 d&#8217;utilisation et la puissance personnalisable de OneDesk. Essayez-le sans stress en vous inscrivant simplement sur onedesk.com. Lorsque vous d\u00e9cidez de devenir pro, vous constaterez que nous avons des prix \u00e9quitables sans frais cach\u00e9s ni ajouts, tous les plans incluent toutes les fonctionnalit\u00e9s. Si vous avez des questions, n&#8217;h\u00e9sitez pas \u00e0 r\u00e9server une d\u00e9mo avec nous ou \u00e0 discuter avec notre \u00e9quipe.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: Le logiciel OneDesk aide les soci\u00e9t\u00e9s d&#8217;ing\u00e9nierie \u00e0 g\u00e9rer les projets clients, les tickets et les probl\u00e8mes en un seul endroit. Lorsqu&#8217;il s&#8217;agit de g\u00e9rer des projets d&#8217;ing\u00e9nierie pour les clients, OneDesk est l\u00e0 pour vous. Les outils complets de planification et de suivi de projet incluent des hi\u00e9rarchies de t\u00e2ches approfondies, des diagrammes [&hellip;]<\/p>\n","protected":false},"author":24,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[10068],"aiovg_tags":[],"class_list":["post-156103","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-11-comment-onedesk-peut-aider-votre-entreprise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Solution d&#039;assistance et de gestion de projet pour les soci\u00e9t\u00e9s d&#039;ing\u00e9nierie<\/title>\n<meta name=\"description\" content=\"OneDesk combine la gestion de projet et un logiciel de support technique. 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