{"id":166589,"date":"2022-03-09T20:33:46","date_gmt":"2022-03-09T20:33:46","guid":{"rendered":"https:\/\/onedesk.com\/videos\/champs-personnalises-conditions-video\/"},"modified":"2022-10-07T17:07:39","modified_gmt":"2022-10-07T17:07:39","slug":"champs-personnalises-conditions-video","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/champs-personnalises-conditions-video\/","title":{"rendered":"Cr\u00e9ation de champs personnalis\u00e9s et de champs de condition"},"content":{"rendered":"

Transcription:<\/h2>\n

 <\/p>\n

Les champs personnalis\u00e9s dans OneDesk peuvent \u00eatre configur\u00e9s pour que des champs apparaissent lorsque certains choix sont faits dans d’autres champs.<\/span><\/p>\n

 <\/p>\n

1 – Cr\u00e9ation d’un champ personnalis\u00e9 de type Choix<\/b><\/h2>\n

 <\/p>\n

Pour cr\u00e9er un champ personnalis\u00e9 avec des choix parmi lesquels choisir, dirigez-vous d’abord vers plus d’applications, l’administration et l’\u00e9diteur de champs personnalis\u00e9s. S\u00e9lectionnez “Cr\u00e9er un champ personnalis\u00e9” et choisissez “choix” sous l’en-t\u00eate de type. Cr\u00e9ons un champ de type choix appel\u00e9 “R\u00e9gion”, avec l’Am\u00e9rique du Nord et du Sud comme nos deux options.<\/span><\/p>\n

 <\/p>\n

2 – Cr\u00e9er et ajouter une condition \u00e0 un champ personnalis\u00e9<\/b><\/h2>\n

 <\/p>\n

Ajoutons une condition pour que le champ personnalis\u00e9 “Pays d’Am\u00e9rique du Nord” s’affiche uniquement si le champ personnalis\u00e9 “R\u00e9gion” est d\u00e9fini sur Am\u00e9rique du Nord. Pour ce faire, nous cr\u00e9ons d’abord “Pays d’Am\u00e9rique du Nord” comme champ personnalis\u00e9 de choix. Faisons nos choix entre le Canada, les \u00c9tats-Unis et le Mexique pour plus de simplicit\u00e9. <\/span><\/p>\n

 <\/p>\n

Pour ajouter une condition qui affichera Pays d’Am\u00e9rique du Nord chaque fois que la r\u00e9gion est d\u00e9finie sur \u00ab Am\u00e9rique du Nord \u00bb, s\u00e9lectionnez \u00ab Ajouter une condition \u00bb sous l’en-t\u00eate \u00ab G\u00e9rer les conditions \u00bb. Ensuite, nous remplissons le champ personnalis\u00e9 sur lequel baser notre condition, et le choix dans le champ personnalis\u00e9 d’origine pour lequel nous voulons que notre condition apparaisse, nous s\u00e9lectionnons donc “Am\u00e9rique du Nord”, puis montrons le “Pays nord-am\u00e9ricain” champ personnalis\u00e9.<\/span><\/p>\n

 <\/p>\n

S\u00e9lectionnez Enregistrer et vous verrez la condition appara\u00eetre dans la section “G\u00e9rer les conditions”. Vous pouvez modifier davantage la condition avec l’ic\u00f4ne en forme de crayon ou la supprimer avec l’ic\u00f4ne de la corbeille.<\/span><\/p>\n

 <\/p>\n

3 – Voir votre champ personnalis\u00e9 : sur le panneau de d\u00e9tail<\/b><\/h2>\n

 <\/p>\n

Une fois que vous avez cr\u00e9\u00e9 les champs personnalis\u00e9s souhait\u00e9s, vous devrez ajouter le champ aux \u00e9l\u00e9ments souhait\u00e9s et activer la condition d’affichage. Vous pouvez choisir de faire appara\u00eetre ce champ sur le panneau de d\u00e9tail d’un \u00e9l\u00e9ment, son formulaire de cr\u00e9ation interne et son formulaire Web.<\/span><\/p>\n

 <\/p>\n

Pour faire appara\u00eetre un champ personnalis\u00e9 dans le panneau de d\u00e9tails d’un ticket, acc\u00e9dez aux param\u00e8tres de votre ticket et faites d\u00e9filer jusqu’\u00e0 l’en-t\u00eate “Propri\u00e9t\u00e9s du panneau de d\u00e9tails du ticket”. Recherchez la propri\u00e9t\u00e9 “R\u00e9gion” – ajoutez-la en tant que propri\u00e9t\u00e9 et assurez-vous que la bascule “Inclure les champs conditionnels” est activ\u00e9e.<\/span><\/p>\n

 <\/p>\n

4 – Voir votre champ personnalis\u00e9 : sur le formulaire de cr\u00e9ation interne<\/b><\/h2>\n

 <\/p>\n

Pour que ces champs personnalis\u00e9s apparaissent sur un formulaire de cr\u00e9ation, s\u00e9lectionnez les param\u00e8tres de votre formulaire. Encore une fois, cela appara\u00eetra sur le formulaire de cr\u00e9ation de ticket, alors s\u00e9lectionnez votre formulaire de cr\u00e9ation de ticket. Nous ajouterons notre champ “R\u00e9gion” en tant que propri\u00e9t\u00e9 au formulaire et basculerons sur sa condition.<\/span><\/p>\n

 <\/p>\n

5 – Voir votre champ personnalis\u00e9 : sur les formulaires Web<\/b><\/h2>\n

 <\/p>\n

Si vous souhaitez que ces champs et leurs conditions apparaissent sur les formulaires Web soumis par vos clients, acc\u00e9dez aux param\u00e8tres de votre formulaire Web et ajoutez votre champ personnalis\u00e9 en tant que propri\u00e9t\u00e9. N’oubliez pas de basculer la condition sur “on” une fois que vous l’avez fait.<\/span><\/p>\n

 <\/p>\n

D\u00e9sormais, dans le panneau de d\u00e9tails du billet et lorsqu’un billet est cr\u00e9\u00e9 par nous ou par un client, si nous choisissons \u00ab Am\u00e9rique du Nord \u00bb comme r\u00e9gion, nous sommes invit\u00e9s \u00e0 s\u00e9lectionner le Canada, les \u00c9tats-Unis et le Mexique dans un nouveau champ personnalis\u00e9.<\/span><\/p>\n

 <\/p>\n

Pour toute autre question que vous pourriez avoir sur les champs personnalis\u00e9s dans OneDesk, n’h\u00e9sitez pas \u00e0 nous contacter via le chat en direct ou par e-mail \u00e0<\/span> support@onedesk.com<\/span><\/a> .<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Transcription:   Les champs personnalis\u00e9s dans OneDesk peuvent \u00eatre configur\u00e9s pour que des champs apparaissent lorsque certains choix sont faits dans d’autres champs.   1 – Cr\u00e9ation d’un champ personnalis\u00e9 de type Choix   Pour cr\u00e9er un champ personnalis\u00e9 avec des choix parmi lesquels choisir, dirigez-vous d’abord vers plus d’applications, l’administration et l’\u00e9diteur de champs […]<\/p>\n","protected":false},"author":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9820,9821,9823,9822,10254],"aiovg_tags":[],"class_list":["post-166589","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-service-dassistance-guide-video-onedesk","aiovg_categories-02-gestion-de-projet","aiovg_categories-03-parametres-administratifs","aiovg_categories-08-applications-client","aiovg_categories-13-account-administration-fr"],"yoast_head":"\nde Cr\u00e9ation de champs personnalis\u00e9s et de champs de condition dans OneDesk | Vid\u00e9o<\/title>\n<meta name=\"description\" content=\"OneDesk est \u00e0 la fois helpdesk et gestion de projet. 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