{"id":69969,"date":"2021-03-15T14:38:59","date_gmt":"2021-03-15T14:38:59","guid":{"rendered":"https:\/\/onedesk.com\/videos\/le-messager-de-chat-en-direct-onedesk\/"},"modified":"2021-05-13T13:38:41","modified_gmt":"2021-05-13T13:38:41","slug":"le-messager-de-chat-en-direct-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/le-messager-de-chat-en-direct-onedesk\/","title":{"rendered":"11. Chat en direct Messenger"},"content":{"rendered":"<h2><strong>Transcription:<\/strong><\/h2>\n<p>OneDesk Messenger fournit une interface pour vous permettre de communiquer en temps r\u00e9el avec vos clients et vos co\u00e9quipiers. Vous pouvez le trouver en cliquant sur cette ic\u00f4ne ici.<\/p>\n<p>Il existe \u00e9galement une application destin\u00e9e aux clients que vous pouvez mettre sur votre site Web. Vous pouvez en avoir un aper\u00e7u ici en ouvrant ce lien. Il y a une autre vid\u00e9o qui l&#8217;explique, mais elle fournit une interface permettant \u00e0 vos clients de discuter avec vous.<\/p>\n<p>Parlons de l&#8217;application Messenger.<\/p>\n<p>Tout d&#8217;abord, vous pouvez voir qu&#8217;il est divis\u00e9 en deux sections. Il y a une section \u00abdu client\u00bb et la section \u00abmes conversations\u00bb. La section \u00abDe la part des clients\u00bb n&#8217;est disponible que pour les utilisateurs de votre organisation que vous avez d\u00e9sign\u00e9s comme responsables du support client. Les autres utilisateurs ne verront que \u00abmes conversations\u00bb. La section &#8220;mes conversations&#8221; contient les conversations qui vous int\u00e9ressent. Ce sont des choses comme les tickets que vous avez cr\u00e9\u00e9s, les tickets auxquels vous \u00eates affect\u00e9, les tickets que vous suivez ou simplement les conversations avec lesquelles vous avez \u00e9t\u00e9 impliqu\u00e9 dans le pass\u00e9. Les clients, bien s\u00fbr, impliquent ces conversations qui incluent les clients.<\/p>\n<p>Maintenant, parlons des diff\u00e9rentes conversations.<\/p>\n<p>Les conversations ouvertes vous montreront les conversations marqu\u00e9es comme ouvertes. Vous pouvez voir ce statut ici. Je peux voir que cette conversation vient de Sally C. Elle a cr\u00e9\u00e9 une nouvelle conversation et je peux lui r\u00e9pondre. Je tape simplement ma r\u00e9ponse ici et l&#8217;envoie. Lorsque j&#8217;ai termin\u00e9, je peux fermer la conversation ici et elle sera d\u00e9plac\u00e9e vers la section des conversations ferm\u00e9es. Si elle me r\u00e9pondait, elle serait automatiquement rouverte et r\u00e9appara\u00eetrait dans les \u00abconversations ouvertes\u00bb. Comme j&#8217;ai ferm\u00e9 ma conversation pr\u00e9c\u00e9dente, je s\u00e9lectionne la suivante et ma marque non lue a disparu.<\/p>\n<p>Jetons maintenant un \u0153il \u00e0 celui-ci. Ceci est une conversation publi\u00e9e dans le chat en direct. Par cons\u00e9quent, il n&#8217;est pas li\u00e9 \u00e0 un ticket ou \u00e0 quoi que ce soit, mais si je veux y \u00e9tablir un lien, je peux simplement cliquer ici et cr\u00e9er un ticket ou une t\u00e2che \u00e0 partir de cette conversation ou je peux le lier \u00e0 un existant. Je vais cr\u00e9er un ticket. Lorsque je fais cela, les d\u00e9tails sont tous ajout\u00e9s automatiquement, mais je peux les modifier, puis cliquer sur cr\u00e9er un ticket. Un nouveau ticket a \u00e9t\u00e9 cr\u00e9\u00e9 et je peux voir le lien ici. Si je veux voir les d\u00e9tails de ce billet, je peux simplement cliquer sur ce menu et afficher les d\u00e9tails de l&#8217;article. Cela ouvrira le panneau des d\u00e9tails du ticket.<\/p>\n<p>Sur le message lui-m\u00eame, je peux voir qu&#8217;il y a un autre menu. Cela me permet d&#8217;afficher les d\u00e9tails du client ou de l&#8217;utilisateur et de modifier ou supprimer le message. Je peux rechercher mes conversations ici.<\/p>\n<p>Ici, en bas, vous pouvez voir qu&#8217;il y a une bascule qui vous permet de mettre tout votre service d&#8217;assistance en ligne ou hors ligne. Ce que cela fait, c&#8217;est que lorsque vous \u00eates hors ligne et que quelqu&#8217;un visite les applications client, il voit que vous \u00eates hors ligne. Ils pourront toujours les utiliser, mais ils ne s&#8217;attendront pas \u00e0 une r\u00e9ponse imm\u00e9diate. Lorsqu&#8217;il est en ligne, un message diff\u00e9rent s&#8217;affiche. Vous pouvez configurer ces messages dans les options d&#8217;administration.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: OneDesk Messenger fournit une interface pour vous permettre de communiquer en temps r\u00e9el avec vos clients et vos co\u00e9quipiers. Vous pouvez le trouver en cliquant sur cette ic\u00f4ne ici. Il existe \u00e9galement une application destin\u00e9e aux clients que vous pouvez mettre sur votre site Web. Vous pouvez en avoir un aper\u00e7u ici en ouvrant [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9420,9421,9422],"aiovg_tags":[],"class_list":["post-69969","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-1-premiers-pas","aiovg_categories-2-les-applications-client","aiovg_categories-4-messagerie-et-conversations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - 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