{"id":69971,"date":"2021-03-15T14:39:02","date_gmt":"2021-03-15T14:39:02","guid":{"rendered":"https:\/\/onedesk.com\/videos\/tickets-taches-et-autres-elements\/"},"modified":"2022-06-17T17:02:02","modified_gmt":"2022-06-17T17:02:02","slug":"tickets-taches-et-autres-elements","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/tickets-taches-et-autres-elements\/","title":{"rendered":"02. Billets et t\u00e2ches"},"content":{"rendered":"<p><strong><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-item-creation-configuration\/\">Vid\u00e9o mise \u00e0 jour<\/a><\/strong><\/p>\n<h2><strong>Transcription:<\/strong><\/h2>\n<p>Les \u00e9l\u00e9ments sont les tickets, t\u00e2ches et autres types de choses que vous g\u00e9rez dans OneDesk. Ici, vous pouvez les voir dans l&#8217;application des t\u00e2ches, mes \u00e9l\u00e9ments sont mes t\u00e2ches. Dans l&#8217;application billets, mes articles sont mes billets. Il peut \u00eatre regroup\u00e9 en projets comme vous le voyez ici, et je peux en cr\u00e9er un nouveau en cliquant sur Ajouter et en s\u00e9lectionnant le type que je souhaite cr\u00e9er. Donc, si je souhaite cr\u00e9er un nouveau ticket, donnez-lui un nom et cr\u00e9ez-le. Il appara\u00eet dans ma liste.<\/p>\n<p>Vous pouvez avoir jusqu&#8217;\u00e0 30 types d&#8217;\u00e9l\u00e9ments diff\u00e9rents dans votre compte OneDesk. Voici comment vous pouvez les comprendre. Cliquez sur administration et s\u00e9lectionnez le type d&#8217;application auquel vous souhaitez ajouter un type. Par exemple, dans mon application de tickets, j&#8217;ai un type, juste le ticket g\u00e9n\u00e9rique. Si je souhaite en ajouter d&#8217;autres, j&#8217;affiche les types cach\u00e9s et je peux activer d&#8217;autres types de tickets. Pour chacun de ceux-ci, je peux lui donner un nom, je peux changer son ic\u00f4ne, et surtout, je peux g\u00e9rer les statuts de celui-ci pour que je puisse modifier les couleurs, modifier les diff\u00e9rents statuts que nous allons parcourir et choisir un d\u00e9faut . Maintenant, lorsque je clique sur ajouter, vous verrez que je peux cr\u00e9er des types suppl\u00e9mentaires ici. Il convient de noter que chacun de ces types, que vous avez activ\u00e9, a une adresse e-mail d\u00e9di\u00e9e afin que vous puissiez recevoir ces \u00e9l\u00e9ments de ces types directement par e-mail.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vid\u00e9o mise \u00e0 jour Transcription: Les \u00e9l\u00e9ments sont les tickets, t\u00e2ches et autres types de choses que vous g\u00e9rez dans OneDesk. Ici, vous pouvez les voir dans l&#8217;application des t\u00e2ches, mes \u00e9l\u00e9ments sont mes t\u00e2ches. Dans l&#8217;application billets, mes articles sont mes billets. Il peut \u00eatre regroup\u00e9 en projets comme vous le voyez ici, et [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9420],"aiovg_tags":[],"class_list":["post-69971","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-1-premiers-pas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - 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