{"id":69973,"date":"2021-03-15T14:39:03","date_gmt":"2021-03-15T14:39:03","guid":{"rendered":"https:\/\/onedesk.com\/videos\/creation-de-tickets-et-de-taches-dans-onedesk\/"},"modified":"2022-06-07T19:39:23","modified_gmt":"2022-06-07T19:39:23","slug":"creation-de-tickets-et-de-taches-dans-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/creation-de-tickets-et-de-taches-dans-onedesk\/","title":{"rendered":"03. Cr\u00e9ation de tickets et de t\u00e2ches"},"content":{"rendered":"<p><strong><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-item-creation-configuration\/\">Vid\u00e9o mise \u00e0 jour<\/a><\/strong><\/p>\n<h2><strong>Transcription:<\/strong><\/h2>\n<p>La cr\u00e9ation de nouveaux \u00e9l\u00e9ments dans OneDesk est tr\u00e8s simple.<\/p>\n<p>Pour cr\u00e9er un nouvel \u00e9l\u00e9ment, cliquez simplement sur la fl\u00e8che \u00e0 c\u00f4t\u00e9 du bouton &#8220;Ajouter&#8221; et s\u00e9lectionnez ce que vous souhaitez cr\u00e9er. Par exemple, cr\u00e9ons un ticket. Lorsque vous cr\u00e9ez un ticket, une fen\u00eatre contextuelle appara\u00eet et il vous suffit de remplir le formulaire. Dans ce cas, nous allons simplement cr\u00e9er un nouveau ticket.<\/p>\n<p>Maintenant, vous pouvez remplir le reste du formulaire ou vous pouvez simplement cliquer sur \u00abCr\u00e9er\u00bb. Le nom est la seule propri\u00e9t\u00e9 requise. Lorsque vous cliquez sur \u00abCr\u00e9er\u00bb, un nouveau ticket a \u00e9t\u00e9 ajout\u00e9 \u00e0 mon compte.<\/p>\n<p>Si vous \u00eates administrateur de votre compte, vous pouvez \u00e9galement configurer ce formulaire. Pour ce faire, cliquez sur ce lien \u00abConfigurer ce formulaire\u00bb et vous pouvez d\u00e9terminer quelles propri\u00e9t\u00e9s apparaissent sur le formulaire et si elles sont obligatoires ou non.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vid\u00e9o mise \u00e0 jour Transcription: La cr\u00e9ation de nouveaux \u00e9l\u00e9ments dans OneDesk est tr\u00e8s simple. Pour cr\u00e9er un nouvel \u00e9l\u00e9ment, cliquez simplement sur la fl\u00e8che \u00e0 c\u00f4t\u00e9 du bouton &#8220;Ajouter&#8221; et s\u00e9lectionnez ce que vous souhaitez cr\u00e9er. Par exemple, cr\u00e9ons un ticket. Lorsque vous cr\u00e9ez un ticket, une fen\u00eatre contextuelle appara\u00eet et il vous suffit [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9420],"aiovg_tags":[],"class_list":["post-69973","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-1-premiers-pas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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