{"id":69975,"date":"2021-03-15T14:39:10","date_gmt":"2021-03-15T14:39:10","guid":{"rendered":"https:\/\/onedesk.com\/videos\/quelle-est-la-difference-entre-tickets-et-taches\/"},"modified":"2021-05-13T14:03:21","modified_gmt":"2021-05-13T14:03:21","slug":"quelle-est-la-difference-entre-tickets-et-taches","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/quelle-est-la-difference-entre-tickets-et-taches\/","title":{"rendered":"15. Quelle est la diff\u00e9rence entre les tickets et les t\u00e2ches?"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>OneDesk vous permet de cr\u00e9er des tickets et des t\u00e2ches et vous donne la possibilit\u00e9 de cr\u00e9er une automatisation du flux de travail pour chacun. Les tickets et les t\u00e2ches sont saisis dans OneDesk via l&#8217;un des cinq canaux suivants: e-mail, chat, importation, ajout manuel ou formulaires Web. Vous pouvez utiliser l&#8217;outil d&#8217;automatisation du flux de travail de OneDesk pour automatiser les actions sur les tickets et les t\u00e2ches.<br \/>\nAlors, que sont les tickets et les t\u00e2ches?<br \/>\nDans OneDesk, ils se comportent pratiquement de la m\u00eame mani\u00e8re; tout ce que vous pouvez faire avec une t\u00e2che, vous pouvez \u00e9galement le faire avec un ticket. Ce sont tous deux des \u00e9l\u00e9ments de travail et ont les m\u00eames fonctionnalit\u00e9s. Cela signifie que vous pouvez capturer un ticket et une t\u00e2che de la m\u00eame mani\u00e8re via les cinq canaux, et ils ont tous deux des capacit\u00e9s d&#8217;automatisation du flux de travail, des statuts, etc.<br \/>\nCependant, les t\u00e2ches et les tickets sont diff\u00e9rents \u00e0 plusieurs \u00e9gards. Jetons un coup d&#8217;\u0153il \u00e0 ce qui les rend diff\u00e9rents.<br \/>\nVisuellement, chacun a sa propre ic\u00f4ne d\u00e9di\u00e9e que vous verrez utilis\u00e9e dans l&#8217;application OneDesk. C&#8217;est l&#8217;ic\u00f4ne du ticket, et c&#8217;est l&#8217;ic\u00f4ne de la t\u00e2che.<br \/>\nLes tickets et les t\u00e2ches ont \u00e9galement leur propre application d\u00e9di\u00e9e, accessible en cliquant sur leurs ic\u00f4nes respectives dans la barre de gauche.<br \/>\nEt enfin, chacun a sa propre section administrative dans laquelle vous pouvez configurer ses fonctionnalit\u00e9s pour mieux r\u00e9pondre \u00e0 vos pr\u00e9f\u00e9rences. Vous pouvez acc\u00e9der \u00e0 cette section en cliquant sur Plus d&#8217;applications en bas \u00e0 gauche et en cliquant sur Administration. Dans ce menu, vous pouvez s\u00e9lectionner la section Tickets ou T\u00e2ches.<br \/>\nAlors, pourquoi OneDesk a-t-il des applications distinctes pour les t\u00e2ches et les tickets?<br \/>\nEn r\u00e8gle g\u00e9n\u00e9rale, les meilleures pratiques sugg\u00e8rent que vous traitiez les demandes des clients dans l&#8217;application de tickets et que vous attribuiez le travail planifi\u00e9 dans l&#8217;application de t\u00e2ches. Cela signifie que les tickets sont r\u00e9serv\u00e9s pour g\u00e9rer les communications avec les clients tandis que les t\u00e2ches sont conserv\u00e9es pour le travail qui doit \u00eatre planifi\u00e9. C&#8217;est pourquoi, pr\u00eat \u00e0 l&#8217;emploi, OneDesk est livr\u00e9 avec des horaires planifi\u00e9s sur les t\u00e2ches mais pas sur les tickets. Cela cr\u00e9e un environnement de travail plus efficace et moins encombr\u00e9.<br \/>\nBien que les t\u00e2ches et les tickets fonctionnent de la m\u00eame mani\u00e8re, il est pr\u00e9f\u00e9rable de les utiliser aux fins pr\u00e9vues: des tickets pour les communications avec les clients et des t\u00e2ches pour le travail planifi\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: OneDesk vous permet de cr\u00e9er des tickets et des t\u00e2ches et vous donne la possibilit\u00e9 de cr\u00e9er une automatisation du flux de travail pour chacun. Les tickets et les t\u00e2ches sont saisis dans OneDesk via l&#8217;un des cinq canaux suivants: e-mail, chat, importation, ajout manuel ou formulaires Web. Vous pouvez utiliser l&#8217;outil d&#8217;automatisation du [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9820,9821,9823,9823],"aiovg_tags":[],"class_list":["post-69975","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-service-dassistance-guide-video-onedesk","aiovg_categories-02-gestion-de-projet","aiovg_categories-03-parametres-administratifs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Quelle est la diff\u00e9rence entre les tickets et les t\u00e2ches? | Tutoriels | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk combine un logiciel de gestion de projet et de support technique. 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