{"id":69983,"date":"2021-03-15T14:39:27","date_gmt":"2021-03-15T14:39:27","guid":{"rendered":"https:\/\/onedesk.com\/videos\/reponses-clients-messages-internes\/"},"modified":"2022-06-07T20:11:28","modified_gmt":"2022-06-07T20:11:28","slug":"reponses-clients-messages-internes","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/reponses-clients-messages-internes\/","title":{"rendered":"13. R\u00e9ponses des clients et messages internes"},"content":{"rendered":"

Vid\u00e9o mise \u00e0 jour 1 – Communiquer avec les clients<\/a><\/strong>
\nMise \u00e0 jour de la vid\u00e9o 2 – Communiquer avec les utilisateurs<\/a><\/strong><\/p>\n

Transcription:<\/strong><\/h2>\n

Dans OneDesk, lorsque vous avez une conversation sur un ticket ou une t\u00e2che, vous pouvez d\u00e9finir votre conversation comme une r\u00e9ponse client ou un message interne. Laisse moi te montrer \u00e7a.<\/p>\n

Ici, j’ouvre les d\u00e9tails d’un ticket. Si j’ai assez de place, je peux l’amarrer sur le c\u00f4t\u00e9 de sorte que lorsque je s\u00e9lectionne diff\u00e9rents billets, les d\u00e9tails seront mis \u00e0 jour.<\/p>\n

Plus bas, vous verrez les conversations et si je cr\u00e9e une \u00abnouvelle conversation\u00bb, j’ai la possibilit\u00e9 d’en faire une r\u00e9ponse client ou un message interne.<\/p>\n

Si c’est un client qui postule, cela sera envoy\u00e9 au client qui a demand\u00e9 ce billet. Il sera \u00e9galement envoy\u00e9 \u00e0 tous les abonn\u00e9s internes qui sont des utilisateurs de votre entreprise qui suivent ce ticket.<\/p>\n

Cependant, si je veux faire un message interne, il n’inclura pas le client. Ceci est utile car cela me permet d’avoir plusieurs conversations parall\u00e8les sur le m\u00eame ticket. Celui qui implique le client et celui qui implique uniquement mon \u00e9quipe interne.<\/p>\n

Vous pouvez \u00e9galement utiliser certaines options de configuration. Par exemple, si je vais dans l’administration, je peux aller dans les pr\u00e9f\u00e9rences de l’entreprise et je peux d\u00e9cider si par d\u00e9faut ma conversation sera une \u00abr\u00e9ponse client\u00bb ou un \u00abmessage interne\u00bb. Cela me fera gagner un clic suppl\u00e9mentaire chaque fois que je clique sur une nouvelle conversation. Je peux faire diff\u00e9rents choix entre les conversations sur des \u00e9l\u00e9ments tels que les tickets et les t\u00e2ches, ou sur un projet.<\/p>\n

Voil\u00e0 donc comment vous pouvez configurer vos param\u00e8tres de conversation dans OneDesk.<\/p>\n","protected":false},"excerpt":{"rendered":"

Vid\u00e9o mise \u00e0 jour 1 – Communiquer avec les clients Mise \u00e0 jour de la vid\u00e9o 2 – Communiquer avec les utilisateurs Transcription: Dans OneDesk, lorsque vous avez une conversation sur un ticket ou une t\u00e2che, vous pouvez d\u00e9finir votre conversation comme une r\u00e9ponse client ou un message interne. Laisse moi te montrer \u00e7a. Ici, […]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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