{"id":69991,"date":"2021-03-15T14:52:21","date_gmt":"2021-03-15T14:52:21","guid":{"rendered":"https:\/\/onedesk.com\/videos\/personnaliser-lapparence-de-vos-e-mails\/"},"modified":"2021-12-20T18:23:24","modified_gmt":"2021-12-20T18:23:24","slug":"personnaliser-lapparence-de-vos-emails","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/","title":{"rendered":"Personnalisation de l’apparence des e-mails"},"content":{"rendered":"

Vid\u00e9o mise \u00e0 jour<\/a><\/p>\n

Transcription:<\/h2>\n

Sur OneDesk, vous pouvez d\u00e9sormais personnaliser l’apparence de vos e-mails. Vous pouvez le faire en allant dans vos param\u00e8tres d’administration, puis en cliquant sur les param\u00e8tres de messagerie et sur l’apparence. \u00c0 partir de l\u00e0, vous pouvez acc\u00e9der \u00e0 l’en-t\u00eate de l’e-mail afin de pouvoir t\u00e9l\u00e9charger le logo de votre propre entreprise. Par exemple, vous pouvez copier coller une image et la joindre ici. Et ici, sous la signature d’e-mail, il s’agit d’un mod\u00e8le que nous avons pour l’e-mail OneDesk. Vous pouvez suivre ce mod\u00e8le, ou si vous avez d\u00e9j\u00e0 \u00e9tabli une signature \u00e9lectronique, vous pouvez simplement supprimer celle-ci et coller la v\u00f4tre. Si vous souhaitez que l’e-mail ressemble \u00e0 ce qu’il vient de vous et non de OneDesk, c’est ici que vous pouvez supprimer la marque OneDesk dans vos param\u00e8tres de messagerie, sous l’apparence. Et maintenant, vous pouvez modifier les couleurs de l’e-mail lui-m\u00eame, la fa\u00e7on dont il appara\u00eet lorsque vous affichez l’e-mail.<\/p>\n

Ainsi par exemple, votre utilisateur s’applique si vous souhaitez que l’arri\u00e8re-plan soit en gris. De cette fa\u00e7on, vous pouvez savoir quand c’est un fil de discussion, c’est quoi, c’est comment vous pouvez faire cela. Vous pouvez changer la couleur \u00e0 partir d’ici, ou si vous voulez simplement rester simple et garder le blanc et suivre la structure principale et l’apparence de l’e-mail. Vous pouvez le changer en blanc \u00e0 partir d’ici. On pourrait en dire autant du reste. Si vous souhaitez supprimer les bulles de chaque message de chaque conversation textuelle, vous pouvez simplement l’activer ici et cliquer sur masquer la bordure des bulles. Et de cette fa\u00e7on, il n’appara\u00eetra pas sur l’e-mail. De plus, vous pouvez \u00e9galement aller plus loin en masquant la marque OneDesk. Vous pouvez modifier cette r\u00e9ponse ici au nom de votre entreprise.<\/p>\n

Ce serait donc la r\u00e9ponse du nom de votre entreprise, et cela ne doit pas n\u00e9cessairement \u00eatre un v\u00e9ritable e-mail. Comme tout ce qu’il fait, c’est masquer celui de OneDesk. Donc, vous mettez le nom de votre entreprise, ce serait donc une r\u00e9ponse dans votre entreprise. Name.Com, la m\u00eame chose serait dite pour le noreply. Ainsi, ces e-mails ici sont essentiellement ce que votre client voit dans l’e-mail lorsqu’il re\u00e7oit un e-mail de l’application Web OneDesk. Ici, enfin, quand il est dit, n’ajoutez jamais les e-mails suivants en tant que followers. Par exemple, si vous avez votre e-mail d’assistance que vous ne voudriez jamais ajouter comme faute ou un responsable qui envoie toujours des tickets mais ne veut pas simplement, c’est plus un rappel ou ne veut pas \u00eatre ajout\u00e9 comme un suiveur, veut juste informer l’\u00e9quipe de le faire. C’est ici que vous pouvez mettre certains e-mails sur liste noire. Ainsi, lorsqu’ils vous soumettent des \u00e9l\u00e9ments, vous ne les ajoutez jamais en tant qu’abonn\u00e9s.<\/p>\n","protected":false},"excerpt":{"rendered":"

Vid\u00e9o mise \u00e0 jour Transcription: Sur OneDesk, vous pouvez d\u00e9sormais personnaliser l’apparence de vos e-mails. Vous pouvez le faire en allant dans vos param\u00e8tres d’administration, puis en cliquant sur les param\u00e8tres de messagerie et sur l’apparence. \u00c0 partir de l\u00e0, vous pouvez acc\u00e9der \u00e0 l’en-t\u00eate de l’e-mail afin de pouvoir t\u00e9l\u00e9charger le logo de votre […]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9424],"aiovg_tags":[],"class_list":["post-69991","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-3-email-essentials"],"yoast_head":"\nParam\u00e8tres d'apparence des e-mails | Tutoriel | OneDesk<\/title>\n<meta name=\"description\" content=\"Une vid\u00e9o expliquant comment modifier l'apparence de votre e-mail dans OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Param\u00e8tres d'apparence des e-mails | Tutoriel | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Une vid\u00e9o expliquant comment modifier l'apparence de votre e-mail dans OneDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-20T18:23:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Param\u00e8tres d'apparence des e-mails | Tutoriel | OneDesk","description":"Une vid\u00e9o expliquant comment modifier l'apparence de votre e-mail dans OneDesk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/","og_locale":"fr_FR","og_type":"article","og_title":"Param\u00e8tres d'apparence des e-mails | Tutoriel | OneDesk","og_description":"Une vid\u00e9o expliquant comment modifier l'apparence de votre e-mail dans OneDesk.","og_url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2021-12-20T18:23:24+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/","url":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/","name":"Param\u00e8tres d'apparence des e-mails | Tutoriel | OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/fr\/#website"},"datePublished":"2021-03-15T14:52:21+00:00","dateModified":"2021-12-20T18:23:24+00:00","description":"Une vid\u00e9o expliquant comment modifier l'apparence de votre e-mail dans OneDesk.","breadcrumb":{"@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/personnaliser-lapparence-de-vos-emails\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/"},{"@type":"ListItem","position":2,"name":"Personnalisation de l’apparence des e-mails"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/fr\/#website","url":"https:\/\/onedesk.com\/fr\/","name":"OneDesk","description":"Logiciel de gestion de projet et d'assistance","publisher":{"@id":"https:\/\/onedesk.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/fr\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"March 15, 2021","get_modified_date":"December 20, 2021","category_list":{"aiovg_categories":[{"term_id":9424,"name":"3. Email Essentials","slug":"3-email-essentials","term_group":0,"term_taxonomy_id":9424,"taxonomy":"aiovg_categories","description":"Une collection de vid\u00e9os sur les fonctionnalit\u00e9s li\u00e9es aux e-mails dans OneDesk","parent":9814,"count":5,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Derek","author_url":"https:\/\/onedesk.com\/fr\/author\/derekonedesk-com\/","author_email":"derek@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Derek","author_lastname":"","user_login":"derek@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/457ebef17878f2246da5e4df1ab1420e949ee125154dfb140a3f3ce911b0ef71?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/3-email-essentials\/\" alt=\"3. Email Essentials\" class=\"aiovg_categories-3-email-essentials\">3. Email Essentials<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos\/69991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=69991"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=69991"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_categories?post=69991"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/fr\/wp-json\/wp\/v2\/aiovg_tags?post=69991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}