{"id":82355,"date":"2021-03-29T18:29:31","date_gmt":"2021-03-29T18:29:31","guid":{"rendered":"https:\/\/onedesk.com\/videos\/les-applications-client-onedesk\/"},"modified":"2021-12-20T18:31:30","modified_gmt":"2021-12-20T18:31:30","slug":"les-applications-clients-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/les-applications-clients-onedesk\/","title":{"rendered":"Les applications client"},"content":{"rendered":"<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-customer-apps\/\">Vid\u00e9o mise \u00e0 jour<\/a><\/p>\n<h2>Transcription:<\/h2>\n<p>OneDesk vous propose trois applications destin\u00e9es aux clients que vous pouvez mettre sur votre site Web et commencer \u00e0 interagir avec vos clients et les visiteurs de votre site Web. Vous pouvez pr\u00e9visualiser ces applications en cliquant sur votre nom&gt; \u00ab&nbsp;pr\u00e9visualiser les applications client&nbsp;\u00bb. Cela ouvrira votre widget d&#8217;applications client dans un nouvel onglet de navigateur. Ce widget peut \u00eatre agrandi en cliquant sur l&#8217;ic\u00f4ne et vous pouvez \u00e9galement l&#8217;agrandir ou le r\u00e9duire avec cette ic\u00f4ne ici.<\/p>\n<p>L&#8217;application Messenger vous permet de discuter en temps r\u00e9el avec vos clients, d&#8217;\u00eatre inform\u00e9 lorsqu&#8217;ils publient de nouvelles discussions et de capturer ces discussions en tant que nouveaux tickets dans votre compte. Le portail client fournit une interface permettant \u00e0 vos clients de suivre leurs billets. Ici, ils peuvent se mettre \u00e0 jour sur le statut, ils peuvent ajouter des commentaires, et plus encore.<\/p>\n<p>L&#8217;onglet \u00ab&nbsp;soumettre un nouveau&nbsp;\u00bb fournit un formulaire permettant \u00e0 vos clients de soumettre de nouveaux billets. Vous pouvez en fait mettre jusqu&#8217;\u00e0 20 formulaires diff\u00e9rents sur votre site Web. Pour configurer le portail, revenez \u00e0 votre application OneDesk principale, cliquez sur administration et s\u00e9lectionnez \u00ab&nbsp;applications client&nbsp;\u00bb. Ici, vous pouvez activer et d\u00e9sactiver l&#8217;une des trois applications client : la messagerie, le portail client ou les formulaires Web. Vous pouvez \u00e9galement changer les couleurs, et vous pouvez changer le texte et la langue qui se trouve sur votre portail.<\/p>\n<p>Vous pouvez cliquer sur \u00ab&nbsp;g\u00e9n\u00e9rer un extrait&nbsp;\u00bb et cela vous fournit le JavaScript dont vous avez besoin pour mettre le portail sur votre site Web.<\/p>\n<p>L&#8217;onglet Messenger vous permet de configurer certains param\u00e8tres pour le messager. \u00c9crivez un message en ligne et hors ligne ici.<\/p>\n<p>L&#8217;onglet du portail client vous permet de d\u00e9terminer quels billets vos visiteurs verront, s&#8217;ils doivent se connecter et quelles autres fonctionnalit\u00e9s sont disponibles sur le portail.<\/p>\n<p>L&#8217;onglet Formulaires Web vous permet de cr\u00e9er jusqu&#8217;\u00e0 20 types de formulaires diff\u00e9rents et de configurer le contenu de ces formulaires.<\/p>\n<p>Si vous souhaitez commencer, acc\u00e9dez aux applications client, cliquez sur g\u00e9n\u00e9rer un extrait et placez l&#8217;extrait sur votre site Web pour commencer \u00e0 interagir avec vos clients maintenant.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vid\u00e9o mise \u00e0 jour Transcription: OneDesk vous propose trois applications destin\u00e9es aux clients que vous pouvez mettre sur votre site Web et commencer \u00e0 interagir avec vos clients et les visiteurs de votre site Web. Vous pouvez pr\u00e9visualiser ces applications en cliquant sur votre nom&gt; \u00ab&nbsp;pr\u00e9visualiser les applications client&nbsp;\u00bb. Cela ouvrira votre widget d&#8217;applications client [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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