{"id":82380,"date":"2021-03-29T18:49:23","date_gmt":"2021-03-29T18:49:23","guid":{"rendered":"https:\/\/onedesk.com\/videos\/le-portail-client-onedesk-comment-le-configurer\/"},"modified":"2021-05-13T15:07:23","modified_gmt":"2021-05-13T15:07:23","slug":"le-portail-client-onedesk-comment-le-configurer","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/fr\/vid\u00e9os\/le-portail-client-onedesk-comment-le-configurer\/","title":{"rendered":"Personnalisation du portail client"},"content":{"rendered":"<h2>Transcription:<\/h2>\n<p>OneDesk est livr\u00e9 avec un portail client int\u00e9gr\u00e9. Vous pouvez le fournir \u00e0 vos clients pour leur permettre de cr\u00e9er de nouveaux billets, de suivre leurs billets et d&#8217;en discuter avec vous. Vous pouvez voir votre portail client en cliquant sur votre nom, pr\u00e9visualiser les applications client. Cela ouvrira un nouvel onglet de navigateur avec un exemple de site Web. Ici, vous pouvez voir le widget int\u00e9gr\u00e9 \u00e0 ce site Web. Et le deuxi\u00e8me onglet de ce widget est le portail. Ici, vos clients verront une liste de leurs billets. Ils peuvent cliquer pour afficher les d\u00e9tails et en discuter avec vous. Ils peuvent m\u00eame en soumettre de nouveaux en cliquant sur nouveau.<\/p>\n<p>Beaucoup de choses sont configurables, \u00e0 la fois dans le widget et le portail client. Voici comment proc\u00e9der. Revenez \u00e0 l&#8217;application principale, cliquez sur l&#8217;administration et cliquez sur les applications client. Ici. Vous pouvez d\u00e9cider si vous souhaitez supprimer certaines de ces applications du widget, activez et d\u00e9sactivez simplement ces diff\u00e9rents commutateurs ici. Vous pouvez modifier les couleurs. Vous pouvez modifier la langue et le texte, et voici comment vous pouvez le mettre sur votre site Web. Plus bas, vous verrez des pages sp\u00e9cifiques aux applications client individuelles. Sur la page du portail client, vous pouvez d\u00e9terminer si les clients doivent se connecter pour voir leurs affaires. Dans ce cas, vous pouvez alors d\u00e9terminer ce qu&#8217;ils peuvent voir, sur les \u00e9l\u00e9ments demand\u00e9s par eux-m\u00eames, sur les \u00e9l\u00e9ments demand\u00e9s par eux-m\u00eames ou par d&#8217;autres dans leur entreprise, les \u00e9l\u00e9ments et les projets qu&#8217;ils suivent. Vous avez d\u00e9cid\u00e9 de les ajouter aux projets. Vous pouvez leur permettre de voir les \u00e9l\u00e9ments dans des projets sp\u00e9cifiques ou dans certaines combinaisons de ceux-ci. Plus bas, il existe d&#8217;autres options telles que autorisez-vous le client \u00e0 s&#8217;inscrire ou devez-vous l&#8217;inviter? Peuvent-ils suivre les articles et voir l&#8217;\u00e9tat des articles? Et ici, vous pouvez d\u00e9terminer quels filtres apparaissent sur le panneau lat\u00e9ral. Si vous avez des questions sur la mise en place du portail client sur votre site Web ou sur la fa\u00e7on de le configurer, n&#8217;h\u00e9sitez pas \u00e0 nous contacter et \u00e0 discuter avec nous.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcription: OneDesk est livr\u00e9 avec un portail client int\u00e9gr\u00e9. Vous pouvez le fournir \u00e0 vos clients pour leur permettre de cr\u00e9er de nouveaux billets, de suivre leurs billets et d&#8217;en discuter avec vous. Vous pouvez voir votre portail client en cliquant sur votre nom, pr\u00e9visualiser les applications client. Cela ouvrira un nouvel onglet de navigateur [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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